12 of 12 Permanent Service Desk Team Leader Jobs

Responsibilities & Qualifications RESPONSIBILITIES Own overall responsibility for ITSMS process handling on the Service Desk; Manage all Service Desk supervisors; Coordinate Service Desk staff training sessions; Liaise with the FDIC Service Delivery Designee; Manage the development and issuance of Service Desk operational reports … Represent the Service Desk team in a customer-facing role; Liaise with the Contractor designated Change lead; Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results; Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; Serve as a further escalation point for Service Desk supervisors; Attend Change Advisory Board meetings as described in Attachment J6D (Meetings); and Participate in Problem Management activities REQUIRED QUALIFICATIONS Bachelor's degree or equivalent experience, advanced degree preferred. Ten plus years of experience in Service More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where … OLAs to drive the right outcomes for customers Be a role model - demonstrate what good looks like; instil and promote the right behaviours Be a dynamic, positive and enthusiastic leader, whilst maintaining focus and structure around your work Promote a customer-centric focus, coach your team on the best customer support practices Inspire your team … and core values Build trust and promote an inclusive and fair working environment Instil accountability - ensure urgency and accuracy as well as appropriate focus and engagement Be a visible leader – represent and promote your team at the company stand ups Line manage a team of 1st line Service Desk Engineers Ensure More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a … fantastic opportunity to lead a technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team … with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for driving excellent customer service, this is an excellent opportunity to make a real impact within a growing MSP. More ❯

IT Service Desk Team Leader Salary: £41k per annum plus excellent benefits Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Location: Hybrid working a mixture of home and office working at our office in Speke, Liverpool. Closing Date: 26 October 2025 Recruitment Date: 14 November … proud to call their home. What will your role be? Youll be joining us at an exciting time! Were currently recruiting for several new roles within our ICT team, to bring focus and expertise across Service, Change and Technology. These roles represent our investment and commitment to building a modern, agile ICT function. Together, they … will shape and deliver our digital roadmap and ensure our structure is aligned with SLHs future ambitions. As the IT Service Desk Team Leader, you will manage our IT Service Desk function and team of IT Support Officers. You will be accountable for delivering an effective, customer More ❯

IT Service Desk Team Leader * Ideal opportunity for an experienced IT support professional with proven leadership experience to step into a hands-on management role.* Full-time, permanent position based in Kent (hybrid - 3 days onsite), offering a competitive salary dependent on experience.* Immediate start available - candidates on short notice or available now … a pivotal stage of its growth. What will you be doing? As an IT Service Desk Team Leader , you'll lead a small team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and a hands-on technical … you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £32,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working - on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage More ❯

success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The Service Desk Team Lead is responsible for managing the delivery of high-quality technical support to the UMass Amherst community, including students, faculty, and staff. This … includes monitoring performance across multiple support channels (in-person, phone, email, web, and chat), ensuring accurate documentation in the Service Desk ticketing system, and guiding staff in the use of sound judgment when analyzing and resolving IT account and technology-related issues. The supervisor provides coaching and feedback, supports professional development, ensures adherence to service standards, and facilitates appropriate escalation and referral processes. Additionally, the supervisor collaborates with other IT units to improve service delivery and contributes to continuous improvement initiatives. Essential Functions Provides daily supervision of Service Desk staff, including training, scheduling, performance feedback, and acting as a technical escalation point; ensures operational continuity in the More ❯

and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating … procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Additionally cover the same day to day duties of an IT technician Providing … Local IT support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting More ❯

We are looking to recruit an IT Service Desk Team Lead to join our existing service team. The IT Service Desk Team Lead is responsible for supervising and supporting the day-to-day operations of the 1st Line Support team, ensuring the timely and … effective resolution of technical issues and service requests. This role combines hands-on technical expertise with leadership responsibilities, driving the team to deliver excellent customer service and maintain operational efficiency. The Team Lead serves as the first escalation point for complex user issues and works closely with 2nd Line and Infrastructure teams … to ensure seamless IT service delivery. KEY RESPONSIBILITIES: Lead, mentor, and support a team of 1st Line Support Analysts, fostering a positive and high-performance culture. Manage daily workloads, monitor ticket queues, and ensure appropriate coverage across shifts. Oversee the logging, categorization, and resolution of incidents and requests, ensuring SLA compliance. Act as the primary escalation More ❯

and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating … procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Additionally cover the same day to day duties of an IT technician Providing … Local IT support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting More ❯

Overview DecisionPoint is seeking an experienced Service Desk Team Lead to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This position is on government site at 4601 N. Fairfax Ballston One. It is the first line of … IT support for the CISA environment supporting CISA end users, with a team of subordinate contractor staff reporting to the Team Lead. The TOC team responds to incident and service request tickets, providing support including but not limited to installation, setup, upgrade, and compliance of software, system applications, account activations and deactivation … and desktop tools. The team also escalates to higher lever tiers when the tier 1 cannot assist. This position is fully on-site in Arlington, VA. Duties & Responsibilities Monitor the ticket counts of individual team members and ensure tickets are closed in a timely manner. Supervise the unassigned tickets and emails that have not been picked More ❯

team that is hard-working and driven to make a difference in our business? What will you do? Service Desk Team Leader This role is based 100% from our Northampton Head Office Responsible for guiding, mentoring, and managing a team of IT specialists, ensuring both individual and collective growth. … industry best practices and technical standards, promotes innovative problem-solving, and ensures the delivery of reliable, secure, and scalable solutions. Acting as the primary liaison between the IT team and senior leadership, they translate business requirements into actionable technical strategies and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong … leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement. Some accountabilities of the role: Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a technical and professional mentor, helping individuals reach their full potential. Performance Management: Setting clear goals and performance More ❯