1 to 25 of 30 Permanent Service Desk Team Leader Jobs

Service Desk Team Leader Lead a busy IT support function where ticket flow, client communication and team performance matter. This role suits someone with service desk leadership or dispatch experience, strong IT support knowledge and Freshservice proficiency. … like to hear from you: IT Service Desk Manager, Service Desk Manager, Helpdesk Team Leader, IT Support Team Leader, Technical Support Team Leader, Service Desk Lead, Helpdesk Manager, Support ...

creative in making us the world's preferred choice. We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more flexible working arrangements … available. The IT Service Desk Team Leader will guide the day-to-day operations of the Service Desk, ensuring high-quality technical support and an excellent customer experience across the organisation. The role involves supporting and developing Service ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising … escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk ...

role Due to internal promotions, we’re looking for an IT Service Desk Team Lead to join our End-User Services department. This is a hands-on leadership role where you’ll play a key part in shaping the day-to-day IT support … scientists, designers, and specialists from a wide range of disciplines, all relying on effective, responsive IT services to do their best work. As Service Desk Team Lead, you’ll sit at the heart of that experience by managing a small and capable team ...

Service Desk Team Leader Chancery Lane £60,000 - £65,000 Hybrid, minimum 3 days in the office Are you an experienced IT Service Desk Team Leader who still enjoys being hands-on technically, rather than moving … Networking, printers and meeting-room technology iManage experience would be beneficial You’ll need previous Service Desk Team Leader, Supervisor or similar experience within a structured support environment. The successful candidate will be technically credible, comfortable getting involved in support themselves, and able ...

looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service … DHCP, LAN/WAN, VPN) Remote support tools Cloud technologies (Azure AD, AWS, SaaS) VoIP and telephony solutions About You A people‐focused leader who enjoys coaching and developing others Customer‐centric with a passion for delivering outstanding service Calm under pressure and comfortable managing competing priorities ...

Service Desk Team Leader Location: Reading, Berkshire Working Hours: Monday to Friday Salary: £40,000 subject to experience The Role We’re working with a growing technology business in Reading that is looking for an experienced Service Desk Team Leader to join the team and take responsibility for the day-to-day leadership and performance of the service desk. This is a people and service-focused leadership role . While a good understanding of IT service environments ...

fantastic opportunity has arisen for an IT Service Desk Team Lead to join our London based law firm on a permanent basis. IT Service Desk Team Lead Summary: The Service Desk Team … fast paced legal environment. Working closely with the Head of Service Delivery, you will oversee day to day operations, lead a team of analysts, and act as a key escalation point for colleagues across the firm. IT Service Desk Team ...

Service Desk Team Leader London, Chancery Lane £60,000 - £65,000 Hybrid, minimum 3 days in the office Are you an experienced IT Service Desk Team Leader who still enjoys being hands-on technically, rather than … Networking, printers and meeting-room technology iManage experience would be beneficial You’ll need previous Service Desk Team Leader, Supervisor or similar experience within a structured support environment. The successful candidate will be technically credible, comfortable getting involved in support themselves, and able ...

About the Role Ready to take the next step in your IT support career? We're looking for an experienced Service Desk Team Lead to play a key role in shaping and improving IT services across the organisation. This is a fantastic opportunity … services and drive positive change. Why join UKTL? This role offers the opportunity to make a genuine impact. You'll not only lead a small team and solve technical challenges, but you'll also help shape the future of IT service delivery at UKTL. Your ideas ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk … related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer-focused leader with a positive, hands-on approach to management. Comfortable making decisions in a fast-paced environment, you'll be passionate about developing people, improving service ...

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee … Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root ...

Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day Service Desk operations at Grange Park, Northampton. The role involves developing the Service Desk team … managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints, and ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence to procedures. #J ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong … risk and using data, learning and roo t cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop ...

Technical Team Leader 2nd & 3rd Line IT Service Desk Team Leader Location: Reading Hybrid 3 days in office per week. (Month 1 full time in office) Salary: £45,000 - £55,000 Role and responsibilities Lead L2 analysts and L3 systems … documentation, improve resolution and participate in on-call support. Coach staff, conduct reviews and support recruitment and development. Technical and leadership experience MSP team leadership and people management. Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune and Exchange Online. Server infrastructure, cloud and networking. Cisco, Meraki ...

Technical Team Leader 2nd & 3rd Line IT Service Desk Team Leader Location: Reading Hybrid 3 days in office per week. (Month 1 full time in office) Salary: £45,000 - £55,000 Role and responsibilities Lead L2 analysts and L3 systems ...

Yusen Logistics is seeking an IT Service Desk Team Leader to oversee day-to-day IT support at Grange Park, Northampton. The role is on-site during the induction period (6 months) with potential flexible working arrangements afterwards. You will lead the Service Desk team, manage incidents and requests, collaborate with IT security and project teams, and coach staff to deliver high-quality support across Microsoft 365, Azure, Windows and end-user devices. #J-18808-Ljbffr ...

Limited in Reading, Berkshire is seeking a Service Desk Team Leader to take charge of the day-to-day leadership and performance of the service desk. This role is people- and service-focused, with the emphasis on leading people … receive an excellent level of service. Experience in MSP/Managed Services is desirable, especially with SLAs, ticket volumes and a fast-paced service desk. #J-18808-Ljbffr ...

seeking a Service Desk Team Manager in the United Kingdom. The role combines hands-on leadership with a drive for continuous improvement, focusing on service performance, people development, and innovative ways of working. You will build strong relationships across CGI and clients ...

Bloomberg L.P. in London is seeking a London-based Team Leader to head the EMEA Service Desk within Employee Technology Support. You will own team performance, service delivery and escalations while ensuring a high-quality employee experience. You will ...

Infuse Technology in Derby is seeking an experienced Service Desk Manager to lead a busy desk of first and second-line engineers. You will drive service excellence, manage SLAs, and grow the team while collaborating with clients and internal stakeholders. … should have 5+ years in IT support or service desk leadership, strong ITSM/ConnectWise experience, and ITIL knowledge. A customer-focused, proactive approach is essential for success in this fast-paced environment. #J-18808-Ljbffr ...

Wanstor Limited is seeking a Service Desk Team Lead to mentor the Service Management team and drive continual process improvement. The role focuses on incident and request … management, stakeholder communication, and ensuring high-quality customer support across a subset of clients. You will manage tickets, maintain SLA performance, and lead a small team of technicians, with a hybrid work arrangement and opportunities for professional development. #J-18808-Ljbffr ...

Your Mission Take the reins of my clients 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront ...

seeking an IT Service Desk Team Lead to join a London-based law firm on a permanent basis. The role focuses on leading a small team, ensuring efficient IT support, and acting as a key escalation point for colleagues across the firm. … responsibilities include coaching five Service Desk Analysts, monitoring queues and SLAs, and driving service improvements in a fast-paced legal environment. Strong people skills and ITIL-aligned service management knowledge are essential. #J-18808-Ljbffr ...

Southport Education Group is seeking an IT Service Desk Manager to lead the service desk function and drive exemplary support across the IT team. You will manage day-to-day operations, mentor IT Technicians, and implement best practices to optimise service ...