Service Desk Team Leader Jobs

Service Desk Team Lead
UK

The median Service Desk Team Lead salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 759 876 1085
Rank change year-on-year +117 +209 -277
Permanent jobs requiring a Service Desk Team Leader 135 105 137
As % of all permanent jobs advertised in the UK 0.14% 0.10% 0.087%
As % of the Job Titles category 0.14% 0.11% 0.090%
Number of salaries quoted 111 89 110
10th Percentile £29,750 £29,000 £29,225
25th Percentile £31,250 £31,250 £30,500
Median annual salary (50th Percentile) £37,500 £40,000 £35,000
Median % change year-on-year -6.25% +14.29% -6.67%
75th Percentile £47,500 £48,750 £44,500
90th Percentile £55,000 £53,509 £53,750
UK excluding London median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,899 92,293 151,422
% of permanent jobs with a recognized job title 94.62% 91.47% 96.10%
Number of salaries quoted 67,283 58,235 84,441
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,627 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Desk Team Leader
Job Vacancy Trend

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Team Leader.

Salary trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Histogram

Salary distribution for jobs citing Service Desk Team Leader over the 6 months to 11 May 2024.

Salary histogram for Service Desk Team Leader in the UK

Service Desk Team Leader
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +118 131 £37,500 -11.76% 15
UK excluding London +35 109 £35,000 - 13
Work from Home +90 41 £36,875 -21.54% 4
North of England +47 28 £31,500 -25.88% 7
South East +21 27 £39,250 +12.14%
London +124 25 £55,000 +15.79% 1
Midlands +7 22 £37,500 -6.25% 1
East Midlands -2 21 £37,500 - 1
South West -16 17 £32,500 -13.91% 4
Yorkshire +89 13 £31,500 -37.00% 1
North East +7 13 £33,000 -24.57% 5
East of England +10 12 £34,750 +15.83% 1
Scotland -61 3 £32,500 -43.48%
North West -5 2 £47,500 +33.80% 1
West Midlands +9 1 £34,000 -15.00%

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Team Leader in the job title.

1 71 (52.59%) Social Skills
2 63 (46.67%) Windows
3 53 (39.26%) ITIL
4 50 (37.04%) Microsoft 365
5 47 (34.81%) Customer Service
6 42 (31.11%) Microsoft
7 40 (29.63%) Service Management
8 29 (21.48%) Active Directory
8 29 (21.48%) SLA
8 29 (21.48%) Microsoft Office
8 29 (21.48%) Problem-Solving
9 28 (20.74%) Service Delivery
10 25 (18.52%) Azure
11 22 (16.30%) Incident Management
11 22 (16.30%) Coaching
11 22 (16.30%) ITSM
12 17 (12.59%) Finance
12 17 (12.59%) Performance Management
12 17 (12.59%) Mentoring
13 16 (11.85%) Citrix
14 15 (11.11%) Microsoft Exchange
15 14 (10.37%) Line Management
15 14 (10.37%) Cybersecurity
15 14 (10.37%) Microsoft Intune
15 14 (10.37%) Windows 10
16 13 (9.63%) Windows Server
16 13 (9.63%) ITIL Certification
16 13 (9.63%) Banking
17 12 (8.89%) ServiceNow
17 12 (8.89%) JIRA

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.11%) Microsoft Exchange
2 10 (7.41%) SharePoint
Applications
1 29 (21.48%) Microsoft Office
2 5 (3.70%) Microsoft Excel
3 2 (1.48%) Microsoft PowerPoint
Business Applications
1 1 (0.74%) NetSuite
Cloud Services
1 50 (37.04%) Microsoft 365
2 25 (18.52%) Azure
3 7 (5.19%) OneDrive
4 6 (4.44%) Entra ID
5 4 (2.96%) SaaS
6 3 (2.22%) AWS
7 2 (1.48%) Google Workspace
8 1 (0.74%) Amazon CloudWatch
8 1 (0.74%) GitHub
8 1 (0.74%) Mimecast
Communications & Networking
1 9 (6.67%) Firewall
1 9 (6.67%) TCP/IP
2 7 (5.19%) VPN
3 5 (3.70%) Wireless
4 4 (2.96%) DHCP
4 4 (2.96%) DNS
5 3 (2.22%) Network Security
5 3 (2.22%) SMTP
6 2 (1.48%) NetScaler
6 2 (1.48%) SAN
7 1 (0.74%) BGP
7 1 (0.74%) Internet
7 1 (0.74%) MPLS
7 1 (0.74%) VPLS
Development Applications
1 12 (8.89%) JIRA
General
1 71 (52.59%) Social Skills
2 17 (12.59%) Finance
3 13 (9.63%) Banking
4 11 (8.15%) Retail Banking
5 9 (6.67%) Analytical Skills
6 8 (5.93%) Organisational Skills
6 8 (5.93%) Retail
7 7 (5.19%) Documentation Skills
8 6 (4.44%) Legal
8 6 (4.44%) Manufacturing
9 4 (2.96%) Law
9 4 (2.96%) Public Sector
10 3 (2.22%) Telecoms
11 2 (1.48%) Aerospace
11 2 (1.48%) Inclusion and Diversity
11 2 (1.48%) Local Government
12 1 (0.74%) Digital Economy
12 1 (0.74%) Games
Libraries, Frameworks & Software Standards
1 2 (1.48%) 802.1X
Miscellaneous
1 6 (4.44%) Data Centre
2 4 (2.96%) iPhone
2 4 (2.96%) Self-Motivation
3 3 (2.22%) Driving Licence
4 2 (1.48%) Blackberry
4 2 (1.48%) BYOD
4 2 (1.48%) Replication
5 1 (0.74%) Management Information System
5 1 (0.74%) Security Operations Centre
Operating Systems
1 63 (46.67%) Windows
2 14 (10.37%) Windows 10
3 13 (9.63%) Windows Server
4 6 (4.44%) Linux
5 4 (2.96%) Windows Server 2016
5 4 (2.96%) Windows Server 2019
6 1 (0.74%) Android
6 1 (0.74%) Apple iOS
6 1 (0.74%) Unix
Processes & Methodologies
1 53 (39.26%) ITIL
2 47 (34.81%) Customer Service
3 40 (29.63%) Service Management
4 29 (21.48%) Problem-Solving
5 28 (20.74%) Service Delivery
6 22 (16.30%) Coaching
6 22 (16.30%) Incident Management
6 22 (16.30%) ITSM
7 17 (12.59%) Mentoring
7 17 (12.59%) Performance Management
8 14 (10.37%) Cybersecurity
8 14 (10.37%) Line Management
9 10 (7.41%) Service Desk Management
10 8 (5.93%) Asset Management
10 8 (5.93%) Continuous Improvement
11 7 (5.19%) Cloud Security
11 7 (5.19%) Commercial Awareness
12 6 (4.44%) Resource Management
12 6 (4.44%) Server Management
13 5 (3.70%) People Management
Programming Languages
1 6 (4.44%) SQL
2 2 (1.48%) C#
2 2 (1.48%) Java
2 2 (1.48%) PowerShell
2 2 (1.48%) Python
Qualifications
1 13 (9.63%) ITIL Certification
2 10 (7.41%) Security Cleared
3 8 (5.93%) SC Cleared
4 5 (3.70%) Degree
5 3 (2.22%) ITIL Foundation Certificate
5 3 (2.22%) MCSE
5 3 (2.22%) Microsoft Certification
6 1 (0.74%) A+ Certification
6 1 (0.74%) Azure Certification
Quality Assurance & Compliance
1 29 (21.48%) SLA
2 8 (5.93%) QA
3 6 (4.44%) GDPR
4 2 (1.48%) Cyber Essentials
System Software
1 29 (21.48%) Active Directory
2 9 (6.67%) VMware Infrastructure
3 4 (2.96%) VMware ESXi
4 2 (1.48%) Virtual Machines
4 2 (1.48%) XenDesktop
5 1 (0.74%) Hyper-V
5 1 (0.74%) Virtual Desktop
5 1 (0.74%) XenApp
Systems Management
1 14 (10.37%) Microsoft Intune
2 8 (5.93%) SCCM
3 6 (4.44%) vCenter Server
4 4 (2.96%) Icinga
4 4 (2.96%) WSUS
5 2 (1.48%) Ansible
5 2 (1.48%) Single Sign-On
5 2 (1.48%) Terraform
6 1 (0.74%) Grafana
Vendors
1 42 (31.11%) Microsoft
2 16 (11.85%) Citrix
3 12 (8.89%) ServiceNow
4 11 (8.15%) VMware
5 8 (5.93%) Cisco
6 7 (5.19%) Meraki
7 6 (4.44%) SolarWinds
8 3 (2.22%) Juniper
9 2 (1.48%) Commvault
9 2 (1.48%) Freshdesk
9 2 (1.48%) Google
9 2 (1.48%) Meru Networks
9 2 (1.48%) Nexthink
9 2 (1.48%) Sophos
9 2 (1.48%) Sun
9 2 (1.48%) Veeam
9 2 (1.48%) Zoho
10 1 (0.74%) Dynatrace
10 1 (0.74%) Ruckus Wireless
10 1 (0.74%) Splunk