51 to 75 of 180 Permanent Service Management Jobs with Remote Work Options

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … of AI-enabled applications. You will have expert technical understanding including security and compliance considerations. You will be accountable for optimising vendor and supplier management and will work collaboratively with key functions, such as technical architecture, to understand the feasibility of implementing AI solutions. This Lead EUC Engineer role … User Computing Engineer GenAI, your total reward package will be up to £62,939 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement more »

support or functional business role, ideally with exposure to AX. Experience working in a busy environment, to targets, to SLAs and within timescales. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. Ideally a good working knowledge of finance or supply … chain processes. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Strong problem-solving … Responsibilities: To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary. Ensure communication on progress to all stakeholders is undertaken in a timely manner. Provide more »

SaaS Product Manager needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round service management … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »

Field Engineer to join a service operations team . This would suit someone who is flexible on working arrangements. Someone who likes travelling, being out and about and happy with client interaction. The role is supporting an office in Reading, Stoke On Trent and customer sites. Some work will … taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those … ICT services in line with the company’s product set and customer requirements. Assisting in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. This would ideally suit someone who has worked in a managed services environment previously. Working to build, test more »

all phases of a D365FO full implementation Module Implementation Experience: Must have experience implementing the following Finance (General Ledger, Accounts Receivable, Accounts Payable & Cash Management) &Multi-Currency Project Accounting (Project Operations experience is a bonus) Credit Management & Collections Fixed assets Cash & Bank Management Service Management more »

SaaS Product Owner | £45-55k | Fully Remote (London office) SaaS Product Owner needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Owner whose software is used across a range of business sectors to help … improve customer service and all-round service management delivery. Salary Package: £45,000 - £55,000 + Share Options & Benefits Location: Fully Remote (London Office) The Product Owner will play a vital part in delivering one of the company’s core platforms that drives action points and improvements … products that users love. Create new product features and functions. The Product Owner must have: A track record delivering great B2B products. Excellent stakeholder management skills. Developed and validated new business cases. An autonomous/self-starter mentality. more »

German Customer Service Representative - Remote Location: Fully Remote (anywhere in the UK) Permanent £22,808 per annum with progression to £23.5k ( monthly Bonus Opportunities) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in … Monday to Friday fully remote. Key Purpose The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product … Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Taking payments Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport more »

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment … platform. This initiative involves the utilisation of ITIL best practices, aiming to optimise IT services through automation, standardisation, and the introduction of transparency in service quality. As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on … tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow Enterprise product suite, with in more »

basis. This would be a 6 month contract, hybrid with two days a week on site in London and inside IR35. Skills Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills … Strong problem-solving skills Excellent relationship management skills Excellent written, oral communication and presentation skills Languages: C#, Visual Basic .NET, C++, SQL & SSIS, PowerShell Working knowledge: Azure... more - We are currently on the lookout for a Senior Support Engineer on a contract basis. This would be a 6 month … contract, hybrid with two days a week on site in London and inside IR35. Skills Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills Strong problem-solving skills Excellent relationship management more »

projects in collaboration with local business units, the IT Manager, and the Area IT team. They ensure an up-to-date and secure local service landscape, serving as a stand-in for the IT manager and team. Leveraging the clients IT guidelines and standards, as well as IT service management processes, they focus on enhancing business processes and continuously improving end-user satisfaction with IT services and demands Key skills: Previous IT Business Relationship Management experience Cultivate and sustain robust relationships with stakeholders across local business departments, teams, colleagues from Area IT Europe, and global IT. … interacting with end-users and building positive relationships. Analytical Problem-Solving Abilities: Capable of addressing complex challenges alongside global IT colleagues. Experience with IT service management practices Maintains and develops a regular stakeholder alignment, sharing relevant information for IT services and capturing requirement and development ideas. Collaborates improvement more »

requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB …/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the … email, MID, etc) To be successful in the Senior Technical Consultant role you must have: • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: Salary £40,000 to £55,000 DOE … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer MDM and EDR tools and agents (e.g., Intune, Jumpcloud, Qualys VMDR and Microsoft Defender) Administer Microsoft365 Administer SaaS corporate tools (e.g. … Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Maintain VPNs (IPSec and OpenVPN) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain more »

Overview of Role It is King’s Service Centre’s mission to support and deliver innovation and excellence to King’s College London, working towards our Vision 2029. As a senior member of the Service Desk team, you will serve as a escalation point for the team of … Analysts, supporting and enabling them to provide the highest standard of IT and Facilities Management services to staff and students of Kings’ College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance Key Performance Indicators. The Service Desk is a … work a Nightshift (21:00- 07:30) in an emergency. Accountabilities The post holder will handle frontline queries from various sources including email, self-service, and telephone. It is vital that the post holder has excellent troubleshooting, communication, and customer service skills. The post holder will work closely more »

common is the strategic use of technology to build a sustainable competitive advantage. Description: The Technical Resource Manager will be responsible for the development, management, organisation, and support of the Redfaire Infrastructure and Database Administration team for Redfaire Global Support. The candidate will work closely with the other technical … teams to provide a quality service to both internal and external customers. Services will include but are not limited to onboarding new customers, provision of Business-as-Usual services and the identification, planning and execution of process improvements. This is a full-time permanent role which may be home … based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates outside of the UK or Ireland and within similiar timezones may also be considered. Responsibilities: Reporting to the Technical Services Manager, responsibilities of this role includes, but is not limited to: Team & Resource Management more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

for a certified Atlassian administrator to support our business growth, through the adoption and optimisation of our Atlassian estate, with a focus on Jira Service Management (JSM). Main Responsibilities Support the Tech Ops team, and other JSM adopters across the business, in migrating and maintaining their processes … as you go to ensure we maintain accurate records Person specification You should be at least certified to “Atlassian Certified Associate - ITSM with Jira Service Management Foundations” level, or be able to demonstrate significant practical experience of working at this skill level. Experience in creation and configuration of more »

all security alerts generated from their information systems. The successful candidate will work closely with internal teams as well as with our clients managed service partners to ensure all events and alarms are investigated to completion in line with our clients Cyber Security policies and standards. Key Responsibilities: Service Management of security partners ensuring high levels of performance are delivered across detection, response, and recovery. Developing cyber incident response plans, playbooks, and processes that allow security operations team to respond to incidents rapidly and effectively. Building effective security operations capabilities and using purple team engagements to tune … CK framework. Tuning and configuring cyber security tools, for example SIEM and EDR tooling. How enterprise IT networks, Active Directory and Azure AD operate. Service Management of key partners This role comes with excellent benefits such as discretionary bonus and private healthcare and can be worked on a more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or more »

Hospitals NHS Foundation Trust's Digital Development and Integration Team. The Development Team consists of technical staff specialising in support, security, maintenance, development or management of the Trusts integration architecture and associated platforms. The Development Team Lead is a key part of the Development team, the post will act … as a lead within the team for systems integration, interface and development management or support. The post holder provides design, support or advice to the Development team manager and development team on current or new system integrations, interfaces or developments This position offers the opportunity for hybrid working with … 37.5 hours flexibly to meet business requirements. Evenings, nights and weekends work may also be expected as part of a safer and more effective service delivery. Occasional on call duties may be required. Main duties of the job This role is responsible for the day to day line management more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »

Senior Service Manager – SAAS/CCAAS - Glasgow - £60k-£80k As our client expands globally, they are looking for a talented Senior Service Manager to support their growing customer base in the UK. The Senior Service Manager will take responsibility for the end-to-end customer experience. The … Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £80,000 basic salary Company annual bonus scheme Hybrid working Join an innovative market-leading global business at the forefront of cloud technology Collaborate with teams … understanding of the customer’s strategy, commercial drivers, market and challenges Develop a strategic partnership with your customers Act as the customers’ advocate Anticipate service management challenges Ensure high levels of communication with customers are maintained at all times. Act as an escalation point to ensure customer issues more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »