1 to 25 of 595 Permanent Service Management Jobs

is responsible for managing, supporting and improving business capabilities for Quality Systems within a regulated pharmaceutical environment . This role includes system ownership and service management for key GxP applications, such as Veeva Quality Vault (Document and Quality Management) and JazzLearn (the primary learning management system … to minimize impact to ongoing projects and resources, ensure testing is conducted and facilitate communications. Ensure compliance with regulatory requirements and Jazz SOPs. Monitor service agreements with system vendors. Foster positive and productive relationships with business & IT stakeholders, and vendors, promoting a culture of continuous improvement, partnership, and teamwork … through good and consistent management principles. Build and maintain support processes, procedures, meetings and reports. Define, maintain and measure support efficiency and effectiveness with SLAs and KPIs. Monitor & provide key performance indicators and service dashboards. Manage and coordinate the activities of direct reports (internal and contingent worker) Manage more »

to junior members of staff when required. The successful candidate will have: Worked in a similar role previously, Familiarity with ITIL (or a similar service management framework), Kept up to date with telecommunications infrastructure. We are a large diverse and ambitious business, which will give you all the more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »

is an exciting time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after … windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following Major Incidents … actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Service Management Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such more »

products. You will use insights from the support team to identify opportunities for product improvements to enhance our product offerings and the level of service provided to our customers, ultimately reducing call drivers. You will collaborate with the Product and Engineering functions to help establish and prioritize work items … to be fed into the engineering backlog. You will actively participate in service reviews with both internal and external stakeholders, and be comfortable presenting MI reports and KPIs on team and product performance. In addition to the service the team provides, you will also be accountable for the … solving and the ability to coach/mentor/direct others Working knowledge of the principles of the ITIL (the IT Infrastructure Library) for service management Great stakeholder management and proven experience working collaboratively with both technical and non-technical staff. It would be great if you more »

of up to 9%, 11%, or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month/£300 per … year. The team The team of four service desk analysts sits within the IT team and supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London and Edinburgh offices where the IT team is positioned to support our four main UK offices in … This role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process. The role The IT Service Desk Analysts are responsible for the resolution of first- and second-line support requests, incidents, IT queries, and the day-to-day IT support more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from … manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task allocation and resource utilization. Expectation Management: Use data to predict and communicate likely … response times and issue resolution. Key Skills and Experience: Proven experience as a Data Analyst or in a similar role, preferably within an IT Service Desk environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Strong analytical skills with the ability to interpret complex data more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

stage of our Data Transport Practice. Our business is growing and we now need a technology-curious Platform Engineer with a varied IT infrastructure management background. This is not your traditional DevOps/SRE role. Rather, you will need to be a jack-of-all trades with an ability … disparate infrastructure that is both on-premise and in the cloud. Your role will typically consist of: Setting up and managing automation for infrastructure management and deployment with tools like Ansible and Terraform, on both on-premise and cloud infrastructure Setting up and managing observability and monitoring tools Working … skills (bash, Python) with languages such as Go a bonus Deep understanding of Linux, especially file systems, kernel tuning, hardware troubleshooting, and processes and service management Knowledge of technical data formats such as JSON and YML Basic experience with public cloud providers such as AWS and Azure. Especially more »

uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature … dedicated digital resilience team who support our clients through following types of engagements: Assess Digital resilience capability assessment- review and benchmark client’s IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability. End to end IT … service risk maps –we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate. Post incident review – we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed more »

Location : London Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … of support activities is efficient and minimizes disruption to customers and clients. development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. and manage incident review meetings … data governance reviews sessions and production reviews with key business stakeholders. and be accountable for a global team of Service Quality Mangers/Release Managers ensuring best in class service is provided in line with ITIL principles. that high quality production metrics are delivered to all key stakeholders more »

Job Title: Service Architect Location: Stoke – 5 days a week in the office Salary: Up to £70,000 Eligible for SC Security Clearance The Company: Founded 10 years ago, this SME partner with clients in the Defence Industry to deliver secure IT solutions. The Role: They are seeking an … Service Architect to join a team in a newly created role. Key Responsibilities: Participate in discovery workshops and technical discussions to assist in customer success and sales enablement Design IT services and solutions that meet the customer requirements Deal with Technical Sales escalations including, onboarding questions, solution and service … and assist with the creation of bid documentation, proposals and presentations for use in sales activities. Collaborate with internal and external business stakeholders including Service Management and Architecture teams. Experience Required: The ideal candidate will have minimum of 5 years of experience working in a service management more »

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of more »

Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note: Due to the work with MoD, you will need to hold valid SC clearance. In the role, you will cover a broad … required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

key design decisions across all change initiatives in accordance with technical suitability, group standards, policies, and principles. Defining solutions and providing architecture guidance and management services to ensure alignment with strategic objectives, policy compliance, and adherence to standards. Establishing and maintaining design governance principles and standards to meet evolving … disseminating key enterprise architecture artifacts to relevant stakeholders, including policies, standards, processes, and templates. Managing critical group enterprise architecture assets within the group EA management tool/repository, such as application and technology catalogs, roadmaps, and capability models. Facilitating group architecture governance forums, including developing decision-making frameworks, scheduling … knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. more »

Location: Hybrid working – some travel to Fareham, Swindon and London The opportunity: We are seeking an enthusiastic, proactive, and dynamic IT Procurement and Vendor Management Portfolio Manager to join our team. As the IT Procurement and Vendor Management Manager, you will be responsible for overseeing procurement and supplier … management activities across all IT categories. Your role will involve providing strategic direction, ensuring performance targets are met, and identifying opportunities to drive commercial value and enhance customer proposition; targeted at £5 million set annually and delivered through team initiatives. You will also serve as the point of escalation … Group and extensive experience in both sourcing and supplier management. You will lead a team of 6 direct reports who are responsible for supplier management and/or sourcing activities. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »

technology function. You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … teams to ensure that for key services uptime, latency, response time, and availability targets are met. Work with the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »