26 to 50 of 319 Permanent Service Management Jobs

engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet … service objectives. Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management … technical and performance meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service more »

About The Role Service Operations Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £48,290 and £63,394 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment … our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role you will be responsible for the commercial, customer and service management for our ROADflow … Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. You will be a key influencer within our ITS Division, developing, maintaining more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. … Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with colleagues … process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction more »

This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer … guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

spare parts and consumables Trained on, high-volume Inkjet (continuous and cut-sheet), Production Toner, Wideformat & LFP devices and technologies as deemed required by Service Management Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process. Manage, train and develop a more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building strong … setting up new users and resolving outages Ensure all support tickets are properly documented using the OES CRM system Maintain a high level of service for all support queries, adhering to service management principles Provide guidance, training, and advice to users on the correct use of equipment … Microsoft-based operating systems, with an emphasis on Microsoft Cloud solutions Microsoft 365: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID (Azure AD) Modern Management Technologies: Intune, Windows Autopilot, Enterprise Mobility Networking: Routers, Firewalls, Switches, and general troubleshooting Minimum of 3 years in 1st/2nd Line IT Support more »

Closing date: Sunday 23 June 2024 Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? We have an exciting opportunity to join our team, focussed on the support of specialist and advanced IT and Audio Visual equipment, software … and Technology Group (DDaT), within a changing business, research, and technical environment. About the role You will be part of a team of Senior Service Analysts, supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of … an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area. A typical day may see you helping to set up and deploy equipment within a research laboratory, providing advice and guidance on specialist more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

IT Business Partner facilitates engagement with business stakeholders to ensure the operational and developmental needs of the business are fed through the Delivery Integration & Management functions, to enable effective prioritisation decisions to be made and incorporated into department plans. Youll be responsible for effectively communication with business stakeholders, sharing … facilitate and deliver business outcomes Business analysis (IT operations). Ability to investigate problems and opportunities in existing processes and create recommendations for improvements Service Management Framework knowledge. You know about the product life cycle and/or capability elements of ITIL (Information Technology Infrastructure Library) Strategic thinking. … fit into the wider technical landscape. User focus. Ability to identify, understand and champion the needs and the desires of the product end-user Service focus. Ability to see the bigger picture by taking groups of services and investigating how to get the best of underlying services. Knowledge: Knowledge more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … of AI-enabled applications. You will have expert technical understanding including security and compliance considerations. You will be accountable for optimising vendor and supplier management and will work collaboratively with key functions, such as technical architecture, to understand the feasibility of implementing AI solutions. This Lead EUC Engineer role … User Computing Engineer GenAI, your total reward package will be up to £62,939 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement more »

loyal customer-base of nearly 2m members.A well-supported and ever-improving technology base is therefore critical to our continued success. Working within IT Service this role provides the required level of Technical, Business and Process knowledge to undertake and effect important tasks in their domain of expertise. Tasks … to peers, junior team members, colleagues and various key stakeholders within CBS and external parties. A 24x7 onsite presence that will be responsible for service monitoring; service assurance; event management and basic user support outside of core hours. To maintain the smooth operation of batch processing on … the Societys core applications and monitoring the performance of core computer systems according to business service levels. Our benefits include: 28 days holiday a yearplus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: Salary £40,000 to £55,000 DOE … 17+) Build and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1stand 2ndline IT support (inc. use and administration of Jira Service Management) Administer MDM and EDR tools and agents (e.g., Intune, Jumpcloud, Qualys VMDR and Microsoft Defender) Administer Microsoft365 Administer SaaS corporate tools (e.g. … Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Maintain VPNs (IPSec and OpenVPN) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain more »

reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. The Lead IT Service Management Specialist - Software Compliance position requires an individual that has expertise in third party software licenses and entitlement compliance. This individual will have … for IT software asset management. Leads annual software compliance review and attestations. Provides day-to-day operational support activities for the organization software asset management program. Works in partnership with all Business Technology teams to support high system availability through the change management process. Ability to think like … the consumers of the service and to negotiate terms of service. Provides technical leadership to peers and consumers. Responsible for using principles to understand customer situations and create solutions. Identifies and participates in service improvement initiatives Drafts and publishes knowledge articles about and relating IT Service Management. more »

and new features from idea to production unattended. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management Utilizing Discover's Agile Way of Working, develop and configure solutions within ServiceNow in partnership with your Product Owner Participate in Agile ceremonies related … engage in our Continuous Professional Education and Discover Technology Academy programs to drive skill and career development Participate in rotating support schedule for Incident Management and general Consumer Service requests Analyze, design, program, test, and deploy new user stories and features with high quality (security, reliability, operations) to … Years of Application Development Experience Experience implementing two or more of the following ServiceNow capabilities: IRM/GRC; ITSM; Performance Analytics; Security Operations; Vulnerability Management; Configuration Management; Software Asset Management; Service Mapping; Discovery; HR Service Delivery; Employee Service Center; Virtual Agent; Orchestration; Integration Hub more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support, and … and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately logged, categorised, prioritised and escalated as required. Oversee and delegate workloads inspiring the team to achieve challenging goals more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a part … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service Desk. more »

for scoping, installing, configuring, supporting, and optimizing our databases (predominantly Microsoft SQL) of Local and National policing services within Wales and the UK police service and delivering applications to various clients. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring … reports to the Database Team Manager. Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible more »

are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. … growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced IT Procurement/Contracts Management professional to join our busy ICT Department at South Wales Police. The successful candidate will report to the Businesses Services Manager and is responsible … for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective solutions in line with more »

where you will have the opportunity to bring real value to the role. Key responsibilities include, Configuration administration within our firm-wide integrated Case Management System Maintaining documentation related to the CMS configuration Document template creation and administration - creating automated tagging of data into Word documents which form part … and problem-solving skills and good attention to detail Experience in translating functional requirements into technical specifications & solutions Experience in end-to-end change management, from understanding end-user needs through to testing, implementation, and communication Strong communications skills and ability to produce high quality technical documentation Understanding of … IT activities including application development, configuration, IT infrastructure, databases, service management, and change management Demonstrable experience in delivering results on both time and quality Please note, this role will require you to be in the office 2 or 3 days a week in the Glasgow City Centre more »

or 3rd line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles. Technologies you’ll work with include: HPE server/SAN infrastructures, Hyper more »

the need to continually deliver a positive End-User Experience. The Role Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects) Review content on the existing website, making recommendations for what should be retained … release cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring … excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office more »

experienced and talented team, this role will provide the opportunity for you to further develop your existing skills whilst delivering a best in class service to our Energy sector clients in Aberdeen. Heres what the role looks like: Follow documented procedures to deliver services in line with customer requirements … aiming to meet defined service level targets, Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, Ensure any incidents which cannot be resolved directly are passed to relevant second- or third … line support groups, liaising with the IT Service Desk as necessary, Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked as necessary, Pro-actively monitor call queues more »

the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of … service management software. As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Upto £35K for the right candidate Free more »