51 to 75 of 319 Permanent Service Management Jobs

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details: Salary £40,000 to £55,000 DOE … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer MDM and EDR tools and agents (e.g., Intune, Jumpcloud, Qualys VMDR and Microsoft Defender) Administer Microsoft365 Administer SaaS corporate tools (e.g. … Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Maintain VPNs (IPSec and OpenVPN) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain more »

About The Role Service Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £43,659 and £53,582 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our … world. Join us. You will have Service Management over SEAs ROADflow portfolio. This will include the organisation and management of proactive and contractual services. In this role you will be working with aspects of commercial, customer and service management working within a larger service support team which includes a Service Desk and Implementation Team and coordinating with the wider Development and Delivery Teams. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance … to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well more »

technological solutions and improvements within an organization. Initially, you will be focused on the design, build, and launch of the overall operating model, regional service delivery offering and HR Service Centre. As Workday SNOW Technology Lead, your role is to drive the strategic use of Workday and ServiceNow … ServiceNow platforms are essential. This includes expertise in configuring and customizing Workday modules (such as HCM, Time and Payroll) and ServiceNow applications for HR Service Delivery. Experience leading complex technology projects, particularly in the implementation and integration of Workday and ServiceNow. Familiarity with HR and IT service management … infrastructure. Familiar with Workday and integrations with internal systems, including ServiceNow. Skills: Excellent analytical and problem-solving skills to address configuration challenges. Strong time management skills with an ability to manage deadlines and deliver on time. Excellent communication and collaboration skills to effectively work with business partners across various more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

Gloucestershire. What you will be doing: Performing daily system checks (identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You … will be assisting with user support queries. You will be ensuring ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

forms part of the Central Apprenticeships Compliance Team. The team are responsible for quality checking ESFA audit evidence, data entry, ILR returns and Apprenticeship Service management, on behalf of all centres belonging to the FI Network. You'll play a crucial role in efficiently managing and developing the … and Responsibilities Lead and mentor a team of MIS professionals, fostering a culture of collaboration, innovation, and continuous improvement Oversee ILR uploads and Apprenticeship Service (AS) management for all centres in the FI Network Ensure data integrity and ESFA compliance by monitoring FRM, PDSAT and any other relevant … financial and AS complexities Manage the continual improvement of MIS services provided to the FI Network, reviewing existing services and proposing new or additional service offerings Project work, as dictated by the Head of Data and Compliance Supporting additional work as reasonably required by management from time to more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do you thrive in dynamic environments and possess a knack … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud data centre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

is seeking a dedicated and skilled Security & IT Manager to join their permanent team. This multifaceted role involves overseeing security, IT cyber security, and service management within the company's secure facilities. Key Responsibilities: Security Controller: Maintenance of the company's secure facilities, including security policies, procedures, and … company's IT infrastructure against risk profiles. Obtaining Cyber Essentials Plus accreditation and monitoring security notices. IT Manager: Overseeing day-to-day internal IT management and acting as the first point of contact for IT issues. Handling IT procurement, license management, and IT onboarding of new starters. Liaising … amounts of information. Keen attention to detail and the ability to multi-task effectively. Exceptional oral and written communication skills. Experience: Experience in security management within a defence or government environment is highly desirable. This role is ideal for a Security Controller aiming to make a significant impact in more »

and CI/CD. Experience with API's Azure devops Bonus Points for: A good eye for UX/UI. Previous experience with IT service management tools like ServiceNow. WHO ARE CONVERGENCE GROUP? No Corporate Red Tape: We're a privately-owned company, free from the shackles of … apart. It's the way we're doing it that's revolutionary. We're changing the game by taking the pain out of infrastructure management, letting our customers focus on what truly matters. Growth: Our business is flourishing, and we're poised for substantial growth. We need exceptional people more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

Service Delivery Manager Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system … deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role more »

Governance Team to implement and co-ordinate an extensive clinical governance programme across ASR, which includes a wide range of projects relating to risk management, Patient Safety Incident Response Framework , Health & Safety, Medical Devices, Clinical Audit, Patient Experience and meeting the regulatory requirements of external standards and inspection to … include those undertaken by the Care Quality Commission Standards of Quality and Safety. The post holder has a specific role supporting PSIRF, management of complaints, monitoring of risks, oversight of medical device compliance and projects to improve patient safety and experience, local risk management, improvement projects; ensuring that … to services. To manage, maintain and update the Medical Device Inventory on Datix and other local inventories that provide Electro-Biomedical Engineering (EBME) and service management systems within the Division. About us Be Part of Our Team... Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than more »

Job summary An exciting opportunity has arisen at The Newcastle upon Tyne Hospitals Foundation Trust for Service Desk Team Leader. The successful candidate will join an enthusiastic team reporting directly to the Service Operation Manager You will be required to work in the Service Desk team as … all of the information before applying for the vacancy. Main duties of the job The post holder will be required to work in the Service Desk team. In this capacity the post holder will be the main point of contact for Service Desk staff, a first point of … contact for any escalations and able to deputise for the IT Service Operations Manager when necessary. These activities include: The post holder will supervise a professional Service Desk that supports customers on a 24 hour a day 7 days a week basis. To succeed in this post the more »

mentoring more junior engineers. The technology stack includes but is not limited to the following corporate hosting environments and platforms: AWS Infrastructure as a Service (IaaS) for Enterprise Azure Infrastructure as a Service (IaaS) for Enterprise Windows workloads SQL workloads Linux workloads Azure VMWare Solution (AVS) in Azure … corporate application hosting, on premise and in the public cloud. Main responsibilities Develop the Enterprise Platforms product set, including automation with IaC and configuration management tooling to drive efficiency and to solve problems related to infrastructure operations. Work with the Enterprise Platforms Manager and with third party service management teams to build a high performing, operational service for Enterprise Platforms. Work with Enterprise Platforms Product Manager and Group Technology Architects to develop the vision, strategy and roadmap for Enterprise Platforms, in line with ITV’s Public Cloud and Application Modernisation strategy; Support the successful delivery more »

build a career within IT. Duties: • Working collaboratively within a team of Subject Matter Experts • Monitoring and Responding to Incidents and Requests via IT Service Management Tool • Systems Account Management and Administration • Preparation of Schedules for Data Loads • Maintenance of Spreadsheets, Databases and Knowledge base • Distribution of … via secure mechanisms • Ensure Cyber security measures and best practice are applied to process • Ad-Hoc Report Production • Logging all incidents in the IT Service Management tool, ensuring appropriate detail is captured and updated throughout the incident lifecycle. • Ensuring incidents are logged and managed in line with all … Scripts and VLOOKUPS • Experience of Working in Collaborative Teams • Ability to remain calm under pressure and experience working within a professional and busy IT Service Desk. • Excellent customer service skills, telephone manner and written communication skills. • Ability to work with people at all levels both internally and externally more »

Hospitals NHS Foundation Trust's Digital Development and Integration Team. The Development Team consists of technical staff specialising in support, security, maintenance, development or management of the Trusts integration architecture and associated platforms. The Development Team Lead is a key part of the Development team, the post will act … as a lead within the team for systems integration, interface and development management or support. The post holder provides design, support or advice to the Development team manager and development team on current or new system integrations, interfaces or developments This position offers the opportunity for hybrid working with … 37.5 hours flexibly to meet business requirements. Evenings, nights and weekends work may also be expected as part of a safer and more effective service delivery. Occasional on call duties may be required. Main duties of the job This role is responsible for the day to day line management more »

IT Service Designer - Remote - Permanent You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates Fully Remote (Very occasional travel to office … + £60,000 per annum + 10% bonus What you'll be doing - IT Service Designer (Service Transition Management) Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation … of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition Being accountable for the transition activities more »

and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will be required to work and communicate with all levels of an organisation to collaboratively innovate, design, and implement modern technologies, processes, and … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. The more »

as we continue to scale our business together. Job Description: We are seeking a motivated and detail-oriented Delivery Consultant to join our IT Service Management division. The ideal candidate will have a passion for recruitment and a strong understanding of the ITSM/technology market. As a … Delivery Consultant, you will play a crucial role in sourcing, engaging, and placing top IT Service Management professionals with our clients. Key Responsibilities: Candidate Sourcing: Identify and attract high-quality candidates through various channels, including job boards, social media, networking, and referrals. Screening and Assessment: Conduct thorough interviews … and assessments to evaluate candidates' skills, experience, and cultural fit for specific roles. Relationship Management: Build and maintain strong relationships with candidates and clients, ensuring a deep understanding of their needs and expectations. Market Expertise: Stay up-to-date with the latest trends and developments in the IT Service more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

hiring an EPR Solutions Architect/Tech Lead on a permanent basis. The ideal EPR Solutions Architect/Tech Lead will have excellent stakeholder management and communication skills, along with a can-do attitude and leadership experience. They will also be resilient and relish working in a high pressured … Package: Excellent benefits package to be discussed. EPR Solutions Architects/Tech Lead Skills and Experience: Strong experience of the Support, Configuration, Build and Management of Cerner Strong leadership skills and experience. Excellent stakeholder management skills at all levels Comfortable holding both technical and non-technical conversations. Comfortable … understanding of the patient journey, as well as the key challenges clinical staff face, with respect to use of systems. solid understanding of ITIL Service Management & Methodology Processes As a professional company we welcome applications from persons of any age and/or background and do not intend more »

s lives. Responsibilities: Drive risk-based approach to solve complex business problems. Provide expert input to functional teams in areas such as Biostats, Data management, Clinical Trial Supply and Logistics, IRT, Pre-clinical, CMC, Clinical Pharmacology, Translational Sciences, Medical Affairs, Commercial, Regulatory Affairs and Companion Diagnostics. Drive change initiatives … of expertise in partnership with functional groups. Contribute to organisational quality and compliance reporting requirements. Prepare and deliver clear, informative and timely reports for service management. Lead and support the development of management reporting on quality key performance indicators. Establish and maintain regular structured interactions with key stakeholders. … Lead and collaborate with management and operational teams to adjust processes, practices as needed to meet business needs. Work with management teams to set quality targets and report against those targets. Collaborate with teams to identify areas for improvement and implement quality assurance measures. Ensure a proactive risk more »

to be based in Northern Ireland. 6 month contract Inside of IR35 A ideal candidate will support and maintain adherence within the Change & Release Management process within the company and customer base. Responsibilities: Support the implementation and improvement, processes, and procedures under the direction of the Senior Change Manger. … Monitor compliance and ensure the processes and procedures are being adhered to. Support ISO compliance procedures and audit activities annually. Present Change Management process to Clients, Internally and as required for ISO Audits Deliver the process role of Change Manager , Chair and participate in internal and customer facing Change … and actions are delivered. Use of Change Review boards (Pre-CAB) if applicable to facilitate the preparation and assessment of RFCs. Support the operational management of all types of Change and Release CRQs via Remedy. Support Project teams to ensure Change management procedures are incorporated into their plans more »