101 to 125 of 344 Permanent Service Management Jobs

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that … service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day/evening & night shift ( Roughly 8am-4pm/4pm-11pm/11pm-7am) Each shift will ...

client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent … customer service and effective team collaboration. Key Responsibilities: Serving as the primary point of contact for managing incoming queries via phone, email, and portal. Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool. Providing first-line ...

This is not a role where you'll be stuck purely firefighting tickets. Instead, you'll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still … influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll ...

Enterprise Applications & Infrastructure Based in London Permanent, Full-Time Salary: Competitive (depending on experience) This role requires hands-on experience with Entrata - the property management software. A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user … support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service ...

platforms Leading on system upgrades, migrations and wider technical projects Taking ownership of IT security, data protection and disaster recovery planning Managing and improving service desk processes, including ticketing and workflows Working with third-party suppliers and managing contracts and performance Supporting and mentoring a small T team, helping … infrastructure role Solid knowledge of Microsoft technologies (Azure, Microsoft 365, Windows Server, Intune) Good networking knowledge (firewalls, switches, VLANs, VPNs, DNS, DHCP Experience managing service management tools (e.g. Jira Service Management or similar) Understanding of IT security, data protection and compliance Comfortable managing projects and balancing ...

data integration/automation and applications (including DMS). Key Responsibilities: - Platform Strategy and Architecture: Own the strategy and multi-year roadmap. Lead lifecycle management including modernisation and decommissioning of systems. - Operational Excellence and Service Management: Accountable for platform availability, performance and resilience. Oversea 3rd level support … major incident response. - Security & Risk Management: Ensure security is embedded by design across all platforms. - Automation & Continuous Improvement: Drive automation and standardisation across platform services. - Leadership & People Management: Lead and develop Platform Managers and technical leads across Infrastructure, Endpoint, Security Operations and Application/DMS Platforms. - Stakeholder & Vendor ...

governance meetings and executive supplier reviews. Supplier Performance Monitor supplier performance against agreed KPIs and SLAs. Identify performance issues and drive improvement plans. Review service trends, risks, and escalations. Ensure suppliers are delivering agreed outcomes and service quality. Commercial Management Maintain visibility of technology supplier spend … supplier risks. Ensure supplier contracts include appropriate controls and obligations. Continuous Improvement Maintain and track supplier improvement initiatives. Use performance data, risk trends, and service insights to drive better outcomes. Provide regular reporting and recommendations to leadership. Skills & Experience Essential Experience in Supplier Management, Vendor Management, Commercial ...

confidential chat. My contact details can be found on my LinkedIn profile.This role is suited to candidates currently working in application support, service delivery or production support roles within the London Market or speciality insurance sector, with proven experience managing offshore vendors and owning live insurance platforms (underwriting, claims … document management systems). If you do not have direct insurance exposure, particularly within a Lloyd's or speciality environment, this is unlikely to be the right fit. The role Core Applications Manager taking ownership of a portfolio of business-critical systems supporting underwriting, claims and enterprise document management. ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

thresholds (£25000), and any role-specific criteria. Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including … performance issues Provide and maintain evidence to support information security reviews and best practice including the information governance toolkit and the ISO27001 Information Security Management System Communication Required to explain complex IT issues to non-IT staff ensuring that understanding is gained. May be required to run training ...

Senior Project Manager – IT Outsourcing (Service Desk & IAM) Contract: 6 Months Initial Term Day Rate: £500–£650 per day (Inside/Outside to be confirmed Location: Hybrid – London (approximately 2 days per week onsite) Overview We are seeking an experienced Senior Project Manager to lead the implementation … major IT outsourcing programme involving the transition of Service Desk and Identity & Access Management (IAM) services from a UK-based operation to an established India-based managed service provider. The successful candidate will take ownership of the implementation, supplier onboarding, transition planning, stakeholder management, and organisational ...

support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting … capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance. Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution ...

building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview As Telephony Application Manager ...

Programme Leadership & Delivery Lead the end-to-end delivery of large-scale ServiceNow transformation initiatives, including: Planning and governance Delivery execution Risk and dependency management Budget and resource control Manage complex migration programmes across multiple IT and operational domains ServiceNow Transformation & Migration Oversee migration and transformation activities across: Software … Asset Management (SAM) Hardware Asset Management (HAM) Integrated Risk Management (IRM) Patch Management Cloud Workflows End-to-End process integration Drive standardisation and optimisation of legacy processes using native ServiceNow capabilities and best practices Stakeholder & Vendor Management Collaborate with: IT Operations teams Asset Management ...

Network Services Location: Hybrid London – 2–3 days office Type: Full-Time, Permanent Salary: £80,000 – £110,000 (DOE) Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. You'll handle a wide variety of real-world … resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days. Benefits : Working ...

portfolio of applications Lead application change, maintenance, upgrades, and release planning Drive application rationalisation, optimisation, and licence reclamation Develop and improve application lifecycle management processes Support the delivery of large-scale technology projects Engage with stakeholders to understand user needs and deliver effective solutions About You: Extensive experience managing … application lifecycles in a complex environment Strong knowledge of Software Asset Management, licensing, service management, and change management Experience developing and implementing lifecycle management strategies Understanding of Agile, Waterfall, and Lean delivery methodologies Excellent stakeholder management and communication skills Experience working on large-scale ...

Service Management (ITSM) ServiceNow Developer 📍 Liverpool (Hybrid – 2 days per week onsite) 💰 £50,000 - £60,000 + Bonus + Exceptional Benefits 📅 Permanent Our client helps people invest their money well so they can live well. As one of the UK's leading wealth managers, managing over £109bn … assets, they're continuing to invest heavily in our technology estate and Service Management capabilities. They're now looking for a ServiceNow Developer to help shape and evolve our ServiceNow platform. The Opportunity This is an ideal role for a ServiceNow Developer who enjoys building sustainable, scalable solutions ...

connectivity solutions across international markets. The Role This is an excellent opportunity for someone looking to develop a career in telecommunications, network provisioning, or service delivery. You will support the delivery of telecoms and connectivity services by coordinating customer orders, liaising with suppliers and internal teams, and ensuring delivery … milestones are met. Your Responsibilities Assist with the end-to-end management of telecoms service orders across the UK and Ireland. Coordinate delivery activities for connectivity services and hardware orders. Provide regular updates to customers, suppliers, and internal teams throughout the order lifecycle. Update internal provisioning and tracking ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services. About the role … patterns and recommend meaningful engineering improvements. Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions. Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services. Working style Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

build a career in sales? Do you enjoy connecting with people, making calls, and uncovering new business opportunities? If you have an interest in Service Management or IT Services (even if it's from customer service, support, or related experience), this could be the perfect launchpad … outbound prospecting and cold calling in a global market Strong telephone manner, negotiation ability, and natural business sense Ideally some background or exposure to Service Management , IT Services , IT support, or a similar field (but enthusiasm and quick learning are key!) Fluent English with excellent communication skills ...

+ Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong … business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement Identify and engage with key decision-makers across IT, Operations, and Service Management functions Build, manage, and maintain a strong and qualified sales pipeline Take ownership of the full sales lifecycle from initial engagement through ...