101 to 125 of 530 Permanent Service Management Jobs

you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards. This … a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work on your own initiative and bring new ideas to continuously improve what we do. You’ll find a fast track … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to more »

studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. * To provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. * To carry out … the appropriate analysis in response to business requirements. * To provide second line support for the organisations information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. * To monitor information systems for underutilisation, process deficiency or … systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. * To work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisations business requirements. * To more »

experience in a computing/IT or Health related discipline Desirable Degree in a computing/IT or Health related discipline Software Testing qualification Service Management qualification Experience Essential Experience of supporting information systems preferably covering systems management and service management Evidence of writing and … implementing operational process/procedures Understanding of data quality issues and relevant audit processes Responsibility for staff supervision Desirable Project Management of successful, medium sized system implementation Previous NHS experience Previous management/administration of a Health Information Systems Disaster contingency planning Skills and Knowledge Essential Ability to … Personal Attributes Essential Able to work independently Able to communicate with all levels of staff including senior clinicians Supplier liaison skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields … and various university research departments. Role Breakdown: As a Service Desk Deputy Shift Lead, you will have the following responsibilities: Primary Responsibilities: Serve as the initial contact for both external and internal customers, ensuring prompt and professional responses to all communications (phone calls, emails, etc.). Identify, register, and … Allocate incidents in accordance with agreed SLAs and KPIs, and manage incidents to ensure customers receive regular updates and issues progress in line with Service Level Targets. Ensure all actions and diagnostics are accurately recorded in the Service Management toolset. Deputy Responsibilities: Act as a point of more »

whilst supporting the design, build and implementation of DevOps solutions based on business requirement. We aim to deliver the highest quality colleague and customer service whilst continually challenging, motivating, mentoring, and supporting colleagues and teams. You'll work in cross-disciplinary teams supporting and delivering exciting colleague and customer … a range of DevOps solutions. Using automation and systems thinking, you'll streamline operational processes, as well as managing DevOps tooling services through the service lifecycle (including risk management and compliance). Keeping the customer at the heart of your decision-making process, you'll deliver Engineering Excellence … You'll meet Engineering Teams' challenges, helping them to deliver value through consultancy and the implementation of robust DevOps solutions. Providing technical leadership, during service outages you'll recover services through incident and problem management. You'll create sustainable change and build capabilities. We welcome applications from people with more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary: GTT’s Technical Management offering … customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. The Technical Manager will work on multiple client accounts and must have … and network audits. Job Scope: Interacts with Sales, Field and Central Operational teams to ensure highest quality in the delivery and support of customer service solutions. Duties and Responsibilities: Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client. Enhancing the client experience more »

Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »

As one of the leading AV/IT distribution Groups in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few. About the Role Due to exciting growth we are looking for a strategic, people focused … professional to join us as our new UK Service Manager. As a services business, this position is of significant strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless service delivery, efficient repair processes and exceptional customer experiences. What you … will be doing in this role Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless service delivery, efficient repair processes, and exceptional customer experiences. Lead the integration and optimization efforts for our support teams across all subsidiaries. Work closely with IT teams to more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

Job summary The Countywide IT Service provides IT Services to NHS Organisations and their Partners across Gloucestershire. We seek an enthusiastic and energetic individual with integrity who has excellence and innovation key to their values. Courtesy and Collaboration are vital components of our service delivery. The successful candidate … will provide technical support in areas of service delivery, ensuring continuous improvement to services supporting business continuity. They will be required to work with all levels of IT Service staff, and to assist in the training and assessment of more junior staff. The service desk environment is … of data accuracy and that Incidents are monitored and escalation procedures invoked where necessary. This will include regular communication to customers to support continual service improvement. Main duties of the job o Provide a first point of contact for all IT issues o Work within Trust and department guidelines more »

Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as … ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM more »

below. Person Specification Experience Essential Effective communication and influencing skills Strong presentation and facilitation skills Good systems and business analysis skills Extensive experience in management of systems staff Significant Problem management experience relating to software systems, Extensive experience as an NHS healthcare informatics professional Implementation experience in at … least one major clinical system Significant experience in application management of Millennium Broad understanding of NHS clinical and administrative processes. Desirable NHS data standards and reporting requirements Skills Essential Competence in ITIL Change and Problem management Significant technical ability on complex enterprise clinical systems. Keyboard or alternative computer … tools Qualifications Essential A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management Desirable PRINCE2 foundation equivalent in project management Management Diploma or equivalent Disclosure and Barring Service Check This post is more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »

is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »