126 to 150 of 487 Permanent Service Management Jobs

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and monitor more »

Service Desk Team Manager We seek a proactive Service Desk Team Manager to oversee service desk operations outside standard business hours. This position involves supervising a team of service desk analysts, ensuring excellent customer service, and adhering to SLAs. The manager will be the primary … escalation point for complex issues and provide team leadership. Primary Responsibilities: Supervise the out-of-hours service desk team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and SLA targets. Oversee ticket queues for … team members. Manage the incident response process during out-of-hours. Work with other departments to resolve major incidents. Identify and implement improvements to service desk processes. Maintain and update service desk documentation. Utilise metrics and KPIs to drive continuous improvement. Report service desk performance and strategies more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding … developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible … time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of more »

a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

in the NHS . The VDI Engineering Manager will play a key role in our Infrastructure & Unified Communications Team and be responsible for the management and delivery of VDI Engineering function to the trust in accordance with service level agreements whilst maintaining high levels of system availability and … customer satisfaction. Working as a VDI Engineering Manager you will be responsible for the day-to-day management of the VDI Engineering team, technical staff specialising in support, security, maintenance, deployment and management of VMWare Workspace One and Horizon based Virtual Desktop Infrastructure across the organisation. You will … act as the overall owner of the VDI Engineering function including development of the service and tasked with resolving challenging and highly complex issues that have been raised through the Digital Service desk. Working collaboratively with the Infrastructure and Unified Communications Lead and other Operational leads you will more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

Role: Service Design and Transition Manager Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for somebody that … comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background If this role sounds of interest and you would like to know more do not hesitate to contact me on elias.ofosu@sandersonplc.com or click apply more »

The Automation Developer will develop, test, maintain, monitor and support both clinical and corporate robotic process automations. You will support the day-to-day management and development of critical clinical system automation across the Trust. This will involve working with a variety of technologies and programming languages, tools and … tools utilised within the Trust to provide key processing of routine tasks. Main duties of the job You will support the day-to-day management and development of critical clinical system automation across the Trust. This will involve working with a variety of technologies and programming languages, tools and … key processing of routine tasks. Working with the wider System Development Team you will contribute to system architecture design, development, quality assurance, and release management for all in-house supported developments, including custom built applications. You will work with business analysts in the trust to understand the business requirements more »

BI & AI) role is integral to the Trust's mission of delivering high-quality healthcare services. By leveraging data and AI, you will drive service improvements, enhance operational efficiencies, and support strategic decision-making. This is an exciting opportunity for a visionary leader with a passion for data-driven … Deputise for the Deputy CDIO as and when required and take the lead on selected strategic initiatives within the scope of Deputy CDIO responsibilities. Service Delivery Partner with senior leads within the organisation in the development of strategy and accompanying performance culture through the provision of a robust business … constant monitoring and review of processes under the post holders control to assess function effectiveness. Promote an environment of excellence for data quality and service delivery within the Trust, as the Trusts data quality lead. Support the Deputy CDIO in ensuring a prompt and accurate response to requests for more »

Role: Service Design and Transition Lead Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for somebody that … comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background Team leadership experience If this role sounds of interest and you would like to know more do not hesitate to contact me on or click apply more »

Platform. The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view. You … cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer … with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement more »

In-depth understanding of ServiceNow platform capabilities (Min 8+ years of experience) • 5+ years of experience architecting solutions in the Assurance, Service Management, Order Fulfilment space • Presales experience, working with front line to create proactive solutions and responding to customer requirements via RFP/RFI • Understanding of ServiceNow … understanding of system design and integrations • Exposure to multiple integration methods - REST, SOAP etc. and understanding of ServiceNow's integration capabilities - Integration Hub, Event Management Connectors, Data Streaming, Service Graph Connectors etc. • Ability to define solutions approach across systems leveraging capabilities of each with very high level requirements … for e.g. federation vs. data synchronization vs. on-demand enrichment • Good written and verbal communication capabilities to achieve outcomes from different stakeholders - for e.g. management/leadership, project/delivery managers, product owners, end user and operations community, third-party tool SMEs, developers, testers etc. • Understanding of telecom domain more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … of AI-enabled applications. You will have expert technical understanding including security and compliance considerations. You will be accountable for optimising vendor and supplier management and will work collaboratively with key functions, such as technical architecture, to understand the feasibility of implementing AI solutions. This Lead EUC Engineer role … User Computing Engineer GenAI, your total reward package will be up to £62,939 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement more »

Technical Service Architect | Up to £70k (DOE) + Bonus | Staffordshire | MSP | ITIL| SC Clearance (Only SC Eligibility is Essential) Now this is a role to shout about. Have you ever fancied working on high level security projects in a role which will enable you to be gain SC and … market. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security. Despite their successes to date, they have plenty of ambitious goals to achieve in the coming years, with the team expected to … least 90% hands off and has a strong client facing element to it. You'll need to have previous experience in some form of Service Management/Delivery role, ideally but not essentially from a Managed Service Provider background. You'll need to have a strong understanding more »

support or functional business role, ideally with exposure to AX. Experience working in a busy environment, to targets, to SLAs and within timescales. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. Ideally a good working knowledge of finance or supply … chain processes. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Strong problem-solving … Responsibilities: To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary. Ensure communication on progress to all stakeholders is undertaken in a timely manner. Provide more »

SaaS Product Manager needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round service management … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »

platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »

well defined, testable work items. As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided … to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required For large IT … of functional spec and process for product features. Ensure user guides are complete and up to date for product support teams. Ensuring correct configuration management is carried out and documented for product changes. Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration. more »

Field Engineer to join a service operations team . This would suit someone who is flexible on working arrangements. Someone who likes travelling, being out and about and happy with client interaction. The role is supporting an office in Reading, Stoke On Trent and customer sites. Some work will … taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those … ICT services in line with the company’s product set and customer requirements. Assisting in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. This would ideally suit someone who has worked in a managed services environment previously. Working to build, test more »

join a successful team and innovative team based in Shrivenham, theChange Administrator will be required to fill a key role in a busy Change Management function. TheChange Administrator will oversee the progress of numerous Change Requests for multiple customers and assist the Change Manager and Coordinator in maintaining and … improving the Change Management function as a whole. Experience in using a Service Management Toolset e.g. Remedy, Cherwell etc. Basic understanding of ITIL best practices and ISO9001, ISO20000 & ISO27001 Previously worked within a service management function dealing with multiple customer needs simultaneously Excellent communication skills more »