Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an innovative … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
services, and engaging with stakeholders. Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (e.g. stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and ServiceManagement across a portfolio of work. This is expected to make up 80% of your time; and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates more »
Stockport, Greater Manchester, North West, United Kingdom
VCG
VCG Technology Services Limited are looking for a 1st Line Support Technician with excellent customer service skills to join the team. The 1st Line Support Technician is responsible for managing incoming queries and help requests from end users through email, customer portals, or phone calls. This role involves taking … seeking individuals who are early in their technical careers and have a genuine passion for providing exceptional support to customers in a technical customer service setting. Key Responsibilities The 1st Line Support Technician role includes: Providing a helpful and polite first level support service through taking calls and … handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation to relevant parties Providing regular call status updates Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Dealing with 3rd more »
Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers …/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that … service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are more »
Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers …/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that … service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are more »
seasoned IT professional with a passion for education? We're seeking a dynamic IT Operations Manager to lead our technical department in delivering exceptional service and innovative solutions across our educational institutions. Position: IT Operations Manager - Education Location: Reigate and Banstead About Us - My client is committed to enhancing … efficient, and innovative IT services that support the academic and administrative needs of our schools. Key Responsibilities - Oversee Technical Operations: Lead and manage our Service Desk, Projects, and Field Engineer teams to ensure seamless IT support and service delivery. Client and 3rd Party Relationship Management: Foster strong … customer satisfaction. Customer Satisfaction: Prioritize and enhance customer satisfaction through proactive problem-solving and consistent, high-quality service. IT Strategy Development: Collaborate with senior management to develop and implement IT strategies that align with our educational goals and business objectives. Profitability and Procedure: Drive profitability by optimizing processes, managing more »
