176 to 200 of 339 Permanent Service Management Jobs

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Service Desk Engineer (Hybrid) - £25,000 - £28,500 - Didsbury Principal IT are working with a well-known award winning travel expert based in Didsbury that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head … office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the … network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 3 days in the office based at the carrier office, although visits to their retail stores and more »

hybrid from our Rollestone office near Salisbury. This is a permanent position. The Remote Resolution Centre (RRC) Delivery Lead role is a home-based management position accountable to the UK Delivery Manager. Direct reports to the RRC Delivery Lead are RRC Technical Resolution Engineers. JOB PURPOSE The RRC Delivery … their Team, encouraging engagement whilst promoting the Company Values. The RRC Delivery Lead has the responsibility of ensuring that the RRC delivers the required service and provides line management for the home based RRC Technical Resolution Engineers (TREs) who are responsible for maintaining the Remote Resolution Centre output … and driving service improvement within the function. MAIN ACTIVITIES AND TASKS Oversee delivery of the RCC to ensure that it delivers the day-to-day service. Line management responsibility for all RRC TREs covering multiple locations within the UK including PDRs, mentoring, and disciplinary management for team more »

to be based in Northern Ireland. 6 month contract Inside of IR35 A ideal candidate will support and maintain adherence within the Change & Release Management process within the company and customer base. Responsibilities: Support the implementation and improvement, processes, and procedures under the direction of the Senior Change Manger. … Monitor compliance and ensure the processes and procedures are being adhered to. Support ISO compliance procedures and audit activities annually. Present Change Management process to Clients, Internally and as required for ISO Audits Deliver the process role of Change Manager , Chair and participate in internal and customer facing Change … and actions are delivered. Use of Change Review boards (Pre-CAB) if applicable to facilitate the preparation and assessment of RFCs. Support the operational management of all types of Change and Release CRQs via Remedy. Support Project teams to ensure Change management procedures are incorporated into their plans more »

Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand more »

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory 2003-2016 server Microsoft Group Policy Objects more »

technological solutions and improvements within an organization. Initially, you will be focused on the design, build, and launch of the overall operating model, regional service delivery offering and HR Service Centre. As Workday SNOW Technology Lead, your role is to drive the strategic use of Workday and ServiceNow … ServiceNow platforms are essential. This includes expertise in configuring and customizing Workday modules (such as HCM, Time and Payroll) and ServiceNow applications for HR Service Delivery. Experience leading complex technology projects, particularly in the implementation and integration of Workday and ServiceNow. Familiarity with HR and IT service management … infrastructure. Familiar with Workday and integrations with internal systems, including ServiceNow. Skills: Excellent analytical and problem-solving skills to address configuration challenges. Strong time management skills with an ability to manage deadlines and deliver on time. Excellent communication and collaboration skills to effectively work with business partners across various more »

you will need a strong technical background and possess the ability to think strategically, with a forward looking and pro-active approach to IT. Management and motivation of your team are equally important. The ideal candidate will be experienced in defining and developing strategy, maintaining business resilience, and creating … mission and objectives. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT Groups operational budget (c. £400k) and additional project budgets. Act as owner and relationship holder for Tier 1 system IT suppliers within the more »

the projects requirements/needs Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (e.g. stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and Service Management across a portfolio of work. This is expected to make up 80% of your time and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). Requirements You will define, lead and assure the delivery of architectural artefacts on client projects, including technology roadmaps, vision statements, applying policies more »

Our client is a leader in their field, who have made their mark in the local market as the service providor of choice. They are well recognised, respected and are decorated in fantastic awards. With over 500 staff - they are going from strength to strength and are now looking … and integrated. It is expected that the candidate will have the capabilities and proactive approach to drive continuous process efficiencies, delivery method improvements and management techniques to deliver smoothly across the laptop/mobile estate at both a hardware and software level. Naturally, this will cover optimisation and performance … monitoring alongside frequent analysis of user feedback and requirements to enable an aligned approach. Improving the user's digital experience Device management Software and OS (Operating Systems) deployment and management Configuration and user settings management Investigate potential and actual service problems and recommend & test proposed solutions more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

the entire IT environment, ensuring integration, streamlining, and security of systems and tools for current and future needs. Liaise with key stakeholders to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management … quality thresholds. Contribute to wider strategic discussions across the organization. Requirements: Proven experience managing multiple IT systems in areas such as program and project management, infrastructure services management, IT strategy/policy, and IT architecture. Strong technical background in leading systems integration, including designing, developing, integrating, and upgrading more »

products. You will use insights from the support team to identify opportunities for product improvements to enhance our product offerings and the level of service provided to our customers, ultimately reducing call drivers. You will collaborate with the Product and Engineering functions to help establish and prioritize work items … to be fed into the engineering backlog. You will actively participate in service reviews with both internal and external stakeholders, and be comfortable presenting MI reports and KPIs on team and product performance. In addition to the service the team provides, you will also be accountable for the … solving and the ability to coach/mentor/direct others Working knowledge of the principles of the ITIL (the IT Infrastructure Library) for service management Great stakeholder management and proven experience working collaboratively with both technical and non-technical staff. It would be great if you more »

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of the service. Main … duties of the job Asset and configuration management o Track log and correct information to protect assets and components continual service improvement.o Show an awareness of developing process efficiency and common ways in which processes are optimised.o Support specific activities to improve development processes.o Spot or identify obvious … deficiencies. Customer service management o Resolve user requests to a minimum of the agreed service level agreement o Empathise with the end user Use customer-focused metrics to achieve a satisfying outcomeo Ownership and initiativeo Own an issue until a new owner has been found or the more »

Gloucestershire. What you will be doing: Performing daily system checks (identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You … will be assisting with user support queries. You will be ensuring ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

Service Manager required for a growing Air Conditioning Contractor based in the Greater Manchester region Basic to £60K + Car allowance THE ROLE *Oversee a team of 12 Engineers and a Support Desk by answering Technical queries *Complete client site visits on site, undertaking quality checks and assisting with … Estimation of Service projects as and when required *Drive forward profitability and win new business by implementing your own process *Ensure Engineers are as productive as possible and that customer satisfaction is high WHY SHOULD I APPLY? *Great opportunity to Drive forward the Service Team, allowing you great … THE PACKAGE *Basic to £60K dependent on experience *Car allowance (around £500 per month) *Travel expenses paid *Pension contribution THE PERSON *Experience in a Service Management role essential *Good knowledge of VRF(V), Split and Chillers essential *Computer literate with good knowledge of Microsoft office packages and Outlook more »

issue tickets promptly and efficiently, striving for a high level of first-time fixes. Serve as an escalation point for 1st and 2nd Line Service Desk Engineers, providing support and technical assistance to resolve staff queries. Respond effectively to technical issues, either resolving them or escalating as needed. Prioritize … meet SLAs, while mentoring and guiding junior engineers to do the same. Independently manage projects from scoping to implementation and sign off. Log all service tickets received via telephone, email, and service portal, and handle them throughout the ticket stages. Maintain the appropriate documentation within the IT department. … Adhere to company values, policies, procedures, and standards. Demonstrate excellent problem-solving and customer service skills. Possess a good understanding of a service management environment (ITIL). Collaborate effectively as a team player across all levels. Be a customer-focused individual with strong communication skills. REQUIREMENTS Windows more »

their high profile client site in Maidenhead. You will have full responsibility for overseeing and sustaining good customer services in line with the agreed Service Level Agreements. We are looking for a candidate that has excellent technical and interpersonal skills, preferably with experience working in a customer facing environment … role Key Responsibilities Provide 1st and/or lower level 2nd Line Support to the company's customers, receiving calls and handling the resulting service requests, and working with the team to manage any escalations Taking ownership of customer issues and logging incidents or service requests in line … with objectives Ensuring customer satisfaction is at the centre of what you do Excellent customer service providing proactive, reactive and service management to achieve high levels of customer satisfaction through advice, guidance and technical support within SLA and business KPI's Liaising with internal and external stakeholders more »

Do you have the skills for the functional (and occasionally technical) design and delivery of high-complexity service improvement initiatives relating to the OSCAR system ? If so, we’d love to hear from you! About the Team The Finance Analytics Control and Technology (FACT) team forms part of HM … Treasury’s Public Spending Group. The team provides a range of financial reporting, analytics, data management, training, business analysis and service improvement services. To enable these services, the FACT team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos … building on and improving existing documents. Share knowledge and best practice with other branches of the FACT team responsible for reporting, data standards, and service management, supporting the overall management of the OSCAR service. · Identify, evaluate and implement significant improvements to the services that achieve the best more »

for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes. Configuration Analyst Key Responsibilities: Data … Analysis: Leverage your skills in Power BI to analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes. Asset Management: Accurately manage hardware assets and software licensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting. Process Improvement: Improve first … to the IT organisation. Reporting & Metrics: Develop and maintain metrics that demonstrate the value being delivered, emphasising the efficiency and effectiveness of our IT service processes. Coaching & Development: Coach and develop team members in automated reporting and data analysis techniques, fostering a culture of continuous improvement and learning. Configuration more »

you will need a strong technical background and possess the ability to think strategically, with a forward-looking and pro-active approach to IT. Management and motivation of your team are equally important. Benefits: 30 days holiday per year (excluding bank holidays), plus 3 fixed privilege days Flexible working … objectives. Enhance and maintain PML's business resilience from an IT perspective, including such areas as security and business continuity, liaising with external managed service providers. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Manage and oversee the entire IT environment, to ensure … used are integrated, streamlined and secure to meet our current and future scientific research and operational needs. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service more »