# ServiceManagement AnalystJob Req ID: 52623Posting Date: 31 Oct 2025Function: ServiceUnit: BusinessLocation: Exeter (R620), Exeter, United KingdomSalary: 30,610 Join BT as a ServiceManagementAnalyst Shape the Future of Consumer Location: Exeter Salary: £30,610 We've always been an organisation with purpose; to use the power of communications to make a better … careers. If that's you and what you're looking for, we'd love you to be part of our future. Why this role matters The role of the ServiceManagementAnalyst sits within the ServiceManagement team on the Devon and Cornwall Police Managed ICT Contract.The purpose of the ServiceManagementAnalyst role is to provide support to other processes that sit within the team.This role is primarily accountable for managing the submission of service requests and the governance of SIMAC (Soft Installs, Moves Additions & Changes). Responsibilities include developing and maintaining standardised templates and workflows for both IT and business service requests and the vetting of software request. More ❯
IT ServiceManagementAnalyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT ServiceManagementAnalyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT ServiceManagementMore ❯
IT ServiceManagementAnalyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT ServiceManagementAnalyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT ServiceManagementMore ❯
IT ServiceManagementAnalyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT ServiceManagementAnalyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT ServiceManagementMore ❯
IT ServiceManagementAnalyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT ServiceManagementAnalyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT ServiceManagementMore ❯
london (city of london), south east england, united kingdom
DGH Recruitment
IT ServiceManagementAnalyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT ServiceManagementAnalyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT ServiceManagementMore ❯
ROLE OVERVIEW//We are seeking a proactive and detail-oriented ServiceManagementAnalyst to join our IT ServiceManagement team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change … Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
ROLE OVERVIEW//We are seeking a proactive and detail-oriented ServiceManagementAnalyst to join our IT ServiceManagement team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change … Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
ROLE OVERVIEW//We are seeking a proactive and detail-oriented ServiceManagementAnalyst to join our IT ServiceManagement team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change … Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
ROLE OVERVIEW//We are seeking a proactive and detail-oriented ServiceManagementAnalyst to join our IT ServiceManagement team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change … Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
london (city of london), south east england, united kingdom
Slaughter and May
ROLE OVERVIEW//We are seeking a proactive and detail-oriented ServiceManagementAnalyst to join our IT ServiceManagement team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change … Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
