Service Management Analyst Jobs

Service Management Analyst
UK

The median Service Management Analyst salary in the UK is £56,250 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 699 902 954
Rank change year-on-year +203 +52 +257
Permanent jobs requiring a Service Management Analyst 12 8 10
As % of all permanent jobs advertised in the UK 0.022% 0.008% 0.010%
As % of the Job Titles category 0.024% 0.008% 0.011%
Number of salaries quoted 10 7 7
10th Percentile £37,425 - £50,000
25th Percentile £37,988 £63,750 £50,500
Median annual salary (50th Percentile) £56,250 £67,500 £54,000
Median % change year-on-year -16.67% +25.00% +89.47%
75th Percentile £61,250 £73,125 £58,125
90th Percentile £61,500 £75,000 £61,250
UK excluding London median annual salary £38,500 - £57,500
% change year-on-year - - +105.36%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

Service Management Analyst
Job Vacancy Trend

Job postings that featured Service Management Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management Analyst in the UK

Service Management Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Management Analyst.

Salary trend for Service Management Analyst in the UK

Service Management Analyst
Salary Histogram

Salary distribution for jobs citing Service Management Analyst over the 6 months to 28 May 2025.

Salary histogram for Service Management Analyst in the UK

Service Management Analyst
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +163 12 £56,250 -16.67% 1
London +124 11 £57,500 -14.81%
UK excluding London +194 1 £38,500 - 1
North of England - 1 £38,500 -
North East - 1 £38,500 -

Service Management Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, Service Management Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Management Analyst in the job title.

1 12 (100.00%) Service Management
2 11 (91.67%) ITSM
3 9 (75.00%) ITIL
3 9 (75.00%) ServiceNow
4 8 (66.67%) Change Management
5 6 (50.00%) Configuration Management
5 6 (50.00%) CMDB
6 5 (41.67%) Dashboard Development
6 5 (41.67%) Social Skills
7 4 (33.33%) Organisational Skills
7 4 (33.33%) Finance
7 4 (33.33%) Incident Management
7 4 (33.33%) Time Management
7 4 (33.33%) SLA
8 3 (25.00%) Law
8 3 (25.00%) Product Ownership
9 2 (16.67%) Change Advisory Board
9 2 (16.67%) Customer Experience
9 2 (16.67%) Virtual Team
9 2 (16.67%) Problem-Solving
9 2 (16.67%) Microsoft PowerPoint
9 2 (16.67%) IT Asset Management
9 2 (16.67%) Intranet
9 2 (16.67%) Microsoft Excel
9 2 (16.67%) Workflow
10 1 (8.33%) Service Delivery
10 1 (8.33%) MS Visio
10 1 (8.33%) Business Intelligence
10 1 (8.33%) Smartcard
10 1 (8.33%) Microsoft

Service Management Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (16.67%) Microsoft Excel
1 2 (16.67%) Microsoft PowerPoint
2 1 (8.33%) MS Visio
Cloud Services
1 1 (8.33%) Power Platform
Communications & Networking
1 2 (16.67%) Intranet
Database & Business Intelligence
1 1 (8.33%) Power BI
General
1 5 (41.67%) Social Skills
2 4 (33.33%) Finance
2 4 (33.33%) Organisational Skills
3 3 (25.00%) Law
4 1 (8.33%) Analytical Skills
4 1 (8.33%) Influencing Skills
Miscellaneous
1 6 (50.00%) CMDB
2 3 (25.00%) Product Ownership
3 2 (16.67%) Virtual Team
4 1 (8.33%) Smartcard
Processes & Methodologies
1 12 (100.00%) Service Management
2 11 (91.67%) ITSM
3 9 (75.00%) ITIL
4 8 (66.67%) Change Management
5 6 (50.00%) Configuration Management
6 5 (41.67%) Dashboard Development
7 4 (33.33%) Incident Management
7 4 (33.33%) Time Management
8 2 (16.67%) Change Advisory Board
8 2 (16.67%) Customer Experience
8 2 (16.67%) IT Asset Management
8 2 (16.67%) Problem-Solving
8 2 (16.67%) Workflow
9 1 (8.33%) Business Analysis
9 1 (8.33%) Collaborative Culture
9 1 (8.33%) Collaborative Working
9 1 (8.33%) Continuous Improvement
9 1 (8.33%) Data Visualisation
9 1 (8.33%) Process Improvement
9 1 (8.33%) Visualisation
Qualifications
1 1 (8.33%) ITIL Certification
1 1 (8.33%) ITIL Foundation Certificate
1 1 (8.33%) Security Cleared
Quality Assurance & Compliance
1 4 (33.33%) SLA
Vendors
1 9 (75.00%) ServiceNow
2 1 (8.33%) Microsoft