availability, security, and user satisfaction. Act as first point of contact for IT-related requests (ServiceNow tickets, phone, email) Install, configure, and maintain hardware, software, and network systems Diagnose and resolve incidents related to OT systems, networks, and applications Prioritize, manage, and escalate service requests according to defined procedures … user training and maintain system documentation Contribute to system stabilization and continuous improvement in collaboration with business users Profil Degree in Computer Science, Software Engineering, Automation, or a related field (or equivalent experience) First professional experience or strong interest in OT systems, IoT, or factory automation Basic knowledge ...