IT Support Technician Exciting and varied entry level position for someone with an IT background either from qualifications, or with some exposure in a previous role to general IT systems. Working with the IT Manager and Senior IT Support Engineer you will provide day to day support … up PCs, troubleshoot a printer, resent passwords, install simple software and general fault fixing. This is some of what you will be doing * Technical support and guidance to staff to understand programs, problem solve and generally support them in using software/hardware correctly * Assisting with the maintenance more »
Follow documented procedures to deliver services in line with customer requirements, aiming to meet defined service level targets, Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, Ensure any incidents which … cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary, Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked … customers IT troubleshooting skills Delivering a consistent first-class service to customer Awareness of ITIL processes and functions, Experience of working in a user support role Excellent communication skills Confidence working in different onsite environments Technical Certs/Offshore Certs/Expenses ITIL Foundation V4 qualification or working towards more »
Application SupportAnalyst Salary - £45,000 Location - 1 day per week in London office for first 3 months, then monthly visits I am excited to be partnered with a global leader in data security and verification, with a focus in the education and employment industry. They provide security … around the world in nearly 200 countries. As they grow and the CTO takes on additional responsibilities, they are looking for an experienced Application SupportAnalyst to come in and take over all 2nd and 3rd line support issues and queries from the team. As an Application … SupportAnalyst, you must have experience with: SQL Cloud Management System ISO27001 2nd line support agent - able to write queries that search for bugs and data anomalies Understanding of how the app works and the capabilities of the technical system as a whole Be proactive and take more »
Infrastructure SupportAnalyst York (outskirts hybrid/remote) TeamCandour have been retained to source an additional Infrastructure SupportAnalyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid/remote basis. One of favourite … with the recent project work they ve won. Curious? Then read on So firstly the key technical skills: Demonstrable experience in an IT infrastructure support or similar role. Microsoft products (Windows, SCCM, O365, Intune, Azure, SQL) VMWare (vCenter, ESX, Horizon) Storage management and administration Experience of configuring and troubleshooting … occur. Implement IT equipment and services, working with various teams within the organization. Create, maintain and improve technical documentation. Provide day-to-day IT support to the business were required. Completing administrative tasks, acknowledging events, checking security logs, logging, and progressing change requests. If you re looking to find more »
various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products. Reporting to the Application Support Team Lead, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora … Symphony, Planlogic EoS, credit cube and Datagenic. The Application SupportAnalyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service. Responsibilities Provide technical, and where … possible, functional support for IT Managed applications to investigate and attempt to resolve production issues. Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users. Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and more »
3rd line IT SupportAnalyst required for large organisation in Somerset Troubleshooting at 3rd Line Project co-ordinaton Circa £31-33k plus 30 days holiday WeDoData have partnered with with a great further education college in Somerset who are looking for an IT SupportAnalyst … d be joining a team who take the lead in server administration, and the design, project management and the delivery of advanced IT technical support across the college group. As a 3rd line technician you'll be involved in troubleshooting some of the more advanced IT support issues more »
Ultra Low Latency Trading company - Application SupportAnalyst - £80,000 - £120,000 We have just taken on a new role with an Ultra Low Latency Trading company who are in the search for a technical Operations Engineer to join a fast-paced and high-growth business. Responsibilities will more »
New York, and Paris. This role is for London. We work in the office 4 days a week, 1 day from home. Responsibilities Trade support, including daily reconciliations of cash, positions, and trading activity. Liaising with counterparties and exchanges on daily issues. Build and maintain automated processes. Work with more »
Job Title: Applications Support Administrator/Analyst Location: Office based in Ringwood, Hampshire Hours: 37 hours per week, Monday to Friday Rewards & Benefits: Competitive salary, benefits plus excellent Colleague rewards and ongoing investment into your personal development. About the role As our new Applications Support Administrator/… Analyst, you will provide an in-house systems admi... more »
Application SupportAnalyst Are you an ambitious Application SupportAnalyst who wants to work for a fast growing IT software organisation? As an Application SupportAnalyst, you will play a crucial role in optimizing our business processes and applications. Your expertise will bridge the … that our systems empower our teams to excel. The ideal candidate for this role should have a proven track record in delivering exceptional user support, with a preference for experience within a professional services environment. A strong grasp of the technical intricacies of IT operations and their direct impact … on business applications is essential. The Application SupportAnalyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and more »
SupportAnalyst (UK) About Adaptiva Adaptiva, the Autonomous Endpoint Management company, delivers the fastest way to patch and manage endpoints at scale. The company offers OneSite, the first fully adaptive autonomous endpoint management (AEM) platform. At Adaptiva, we pride ourselves on being a great place to work, driven … of endpoints. Learn more at Adaptiva , and follow the company at LinkedIn , Facebook and X . About the role We are looking for a SupportAnalyst to be part of the Customer Success team, performing Tier 1 and Tier 2 technical support. In this role, you will address … full-time, remote (work from home) position based in the United Kingdom. Visa sponsorship is not available for this position. Responsibilities Provide technical product support for existing customers. Respond to customer issues and updates within the service level objectives. Diagnose, troubleshoot, and identify solutions to resolve customer issues. Clearly more »
benefits, based on location Pension/Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays … Wednesdays and a third day of your choosing) The impact you will have in this role : Being a member of the Client Support Group this is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to … other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with more »
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Application Support Analyst. Predominantly site-based role in Sheffield Salary up to £45,000 Are you a dynamic and driven individual with a passion for technology and problem-solving … We're on the lookout for an exceptional Lead Application SupportAnalyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated … scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Application SupportAnalyst to dive into the role with confidence My client will offer full training on their supported business applications, empowering you to excel more »
2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line … Support Engineer, you will be working with our team to deliver 2nd Line Support to many of our clients, providing excellent customer service by helping all employees resolve their issues and queries in a professional manner. This includes: Owning, updating and progressing tickets so our clients are confident … Benefits 23 days of holiday, rising to 26 days bank holidays Private healthcare and life insurance Dental and critical illness cover O2 discounts Study support Discounted gym membership Do you have what we re looking for? Please apply with your latest CV and we ll be in touch. more »
Charles River (customisation, upgrades, new workflows, long term solutions to issues, relationship management of Charles River as a vendor) , however could be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Putting a new service in place so … that there will also be some external support service for CR to back this person up. Users based in London and Edinburgh. Tasks will include issue resolution, training, some trade floor support, and business analysis work on projects. Handling escalated issues relating to applications or services through to … Responsible for the definition and execution of business implementation activities and closely involved with IT implementation activities, including appropriate training of Business and IT support teams. Candidate profile: You must have expert experience working with Charles River Fixed income experience is highly needed, along with equity experience, and swaps. more »
The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application SupportAnalyst to join the Application Support Team. Reporting to the Application Support Manager, the Application SupportAnalyst role would suit someone looking to build on their IT/Application … support experience while working for one of the UKs fastest growing insurance businesses. The Schemes &... more »
French/Fran ais/Graduate/STEM/Mathematics/Support/London/Software/SaaS/Technical Support Are you a French-speaking, recent STEM graduate looking for a long-term career opportunity? Do you love technology? We might have just the right opportunity for … their business needs Identify and gather ideas for new functionality and services Visit customers to identify opportunities for improved use of the software solutions Support other teams in testing new releases Requirements for the role: Fluent to a native level of French (both written and spoken) Full right to more »
Applications SupportAnalyst - DMS We are seeking a talented Applications SupportAnalyst to join a leading Law Firm headquartered in London. As the Applications SupportAnalyst, you will play a key role in providing comprehensive support for Document Management and Knowledge Management applications … contributing to business analysis related to new and existing applications. We are keen to speak to candidates who support, troubleshoot and configure business applications in a legal environment, ideally around iManage or Netdocuments. Experience required: Knowledge of enterprise applications and systems including DMS Familiarity with emerging technologies and their more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Confidential
legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line SupportAnalyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk … Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed … Work with Service Management to help identify and resolve underlying problems and trends. Administrating the Audio/Video & Video Conferencing systems. Provide ad-hoc support for key business users. Complete all activities in line with best practice ITIL standards. Requirements: Experience of working on an IT Service Desk. Experience more »
Software SupportAnalyst x 3 - All Levels - Swindon - New £25,000 - £36,000 Bonus Benefits A leading organisation in the Swindon area requires a number of IT/Application Support Analysts to join its growing support function. Suitable candidates will have the following: Strong communication skills more »
Birmingham, Warwickshire, United Kingdom Hybrid / WFH Options
Confidential
be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft Windows and Office Suite. You will be an excellent communicator who … customer service and can demonstrate this. The Benefits Once initial training is completed, remote/flexible working is available Excellent Career development and financial support for future development Private Health Care, Death in service Overtime and on-call payments Great team environment Social Events Stunning office and excellent working more »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Confidential
reciprocating engine business. About the role: Working with the IT Helpdesk team you will be first on hand to provide 1st and 2nd line support to users within the Clarke Energy Group. You will be providing an efficient and reliable service, resolving issues in a timely manner and keeping … LinkedIn, directly through our website or contact charlotte.kittoclarke-energy.com Role & Responsibilities: The main focus of this role is to provide 1st and 2nd line support to users, alongside taking responsibility for allocated tasks and assisting other IT team members as required. Some of the key responsibilities are listed below … Provide a high quality 1st and 2nd line support service , resolving issues in a timely manner and keeping users fully informed at all times. Undertake - PC/laptop builds and rebuilds. - audits to check that the Acceptable Usage Policy is not being breached. - general asset maintenance (disk defrags, clean more »
Microsoft Windows MacOS Microsoft Intune & Microsoft Entra ID Exalto Consulting are currently recruiting for a 2nd Line SupportAnalyst for a creative digital agency based in Central London. They are seeking a highly skilled 2nd Line SupportAnalyst who will showcase exceptional interpersonal skills while collaborating … efficiently, striving for a high level of first-time fixes. Serve as an escalation point for 1st and 2nd Line Service Desk Engineers, providing support and technical assistance to resolve staff queries. Respond effectively to technical issues, either resolving them or escalating as needed. Prioritize and manage workload to more »
SupportAnalyst £28-30K Bristol A successful business based in Bristol is looking for a SupportAnalyst to provide technical and operational support to their customers, field teams and internal colleagues acting as point of contact to resolve queries. You will be responsible for … their portal, responding to issues/requests from teams and prioritising appropriately and documenting operational support processes. This is a great opportunity to further develop your experience with the opportunity to progress within the business. Skills required Good Verbal and Written Communication Skills Basic SQL Data Analysis Excel ITIL more »
to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role as a '2nd line'-esque Support & Server Analyst as part of a growing IT team. Enjoy a varied role where you will bring skills across helpdesk support and … server support into this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too! You will be proving a high quality, professional standard of customer service as part of an established IT support team and enjoy helping people from … children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills. Essential skills required for the Support & Server Analyst role include: Windows Server VMware server virtualisation Active Directory, DHCP, DNS, Radius and Group Policies Desirable skills sought after for the Support & Server more »
