151 to 175 of 231 Permanent Support Analyst Jobs

Application Support Analyst £45,000 + on-call Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team … in which you can grow and develop. The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. … In this role you will also be part of an emergency support on call rota. Required Skills: Understanding of ERP Systems - Oracle EBS preferred Understanding of SAP Concur - ideally with a focus on invoices and expenses Oracle SQL - PL/SQL understanding is also beneficial Ability to understand and investigate data flows between systems - ETL processes Nice to have More ❯

About the Job 3 rd Line Cisco Support Analyst We require a 3 rd Level Cisco Support Analyst for our Client based in Gloucester. You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3 rd line support level. Full understanding of the architectural and engineering design … issues efficiently. The responsibilities include developing the network design in conjunction with Product Management. To implement the network design in chosen locations. Work with Product Management to design the support processes and communicate these out to the support teams within Nine. To support partners in the implementation and support of their own customer installations including some … in the operation and management of routers and switches (qualified to CCNA or equivalent) In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies Knowledge of IP based technologies, with an understanding of LAN/WAN methodologies and topologies as a minimum. Strong working knowledge of data More ❯

Application Support Analyst York, 4 days per week on site Up to £37,500 Why Apply? This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs. From gathering … support. If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit. Responsibilities: Provide day to day support for bespoke business applications (e.g. SQL-based, Sage, client-server systems) Respond to user queries, troubleshoot application issues and escalate where needed Liaise with developers to help implement bug … fixes and minor enhancements Document support procedures and contribute to application knowledge base Assist with testing and release of updates to ensure minimal user disruption Requirements: 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure Familiarity with how web applications and client-server models function Confident communicator with More ❯

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step. What You'll Be Doing … ll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets - updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job learning. … Ideally, you'll bring: A personable, professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills - both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring and Management (RMM) tools What More ❯

US Law Support are pleased to be recruiting for a brand-new Technology Support Analyst to work in the London office of an expanding US law firm. This is a full-time, permanent position to provide technology customer support and leadership, as well as to assist with strategic projects. Typical responsibilities will include: Monitoring the IT … Help Desk ticketing system, to ensure that issues are resolved/escalated promptly. Providing desk-side technical support including troubleshooting hardware and software issues. Coordinating day-to-day operational IT activities including new hire set up, audio and video conference presentations, and office moves. Collaborating with office/IT management on projects such as infrastructure/network upgrades, power … with macOS is highly desirable. Please do not delay in applying as the 2-stage interview process will shortly be commencing. Successful applicants will be contacted by US Law Support and provided with full details. More ❯

US Law Support are pleased to be recruiting for a brand-new Technology Support Analyst to work in the London office of an expanding US law firm. This is a full-time, permanent position to provide technology customer support and leadership, as well as to assist with strategic projects. Typical responsibilities will include: Monitoring the IT … Help Desk ticketing system, to ensure that issues are resolved/escalated promptly. Providing desk-side technical support including troubleshooting hardware and software issues. Coordinating day-to-day operational IT activities including new hire set up, audio and video conference presentations, and office moves. Collaborating with office/IT management on projects such as infrastructure/network upgrades, power … with macOS is highly desirable. Please do not delay in applying as the 2-stage interview process will shortly be commencing. Successful applicants will be contacted by US Law Support and provided with full details. More ❯

Business Applications Support Analyst - CRM Systems/Microsoft Dynamics Location: Sheffield (2 Days Onsite + Sporadic Field) Salary: £50,000 + Bonus We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who … Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements. Key responsibilities: Provide second-line support for CRM users, ensuring issues are resolved effectively and in … line with agreed SLAs Work closely with third-party vendors to manage and escalate technical issues Deliver configuration changes, minor enhancements and system improvements Support user adoption through workshops, documentation and training collaboration Monitor performance of the CRM system and identify opportunities for improvement Participate in UAT and provide support for new feature rollouts Travel occasionally to regional More ❯

A large government client of ours is seeking an experienced Network Support Analyst to join their dynamic team. Responsible for assisting with the following duties: Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications. Monitor network … events and element management failures in real-time on a 24x7x365 basis. Perform IP network support to include configuration of routers, switches, firewalls and voice equipment. Perform IP satellite modem support to include configuration and issue of option/boot/RSP files. Remotely access and de-access customers into the IP/SATCOM networks Work with DoD More ❯

We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the Role: As a Maximo Support Analyst , you will play a vital role in supporting and enhancing our clients' asset management systems during a major Maximo upgrade. You'll work closely with internal teams … external vendors, and end-users to ensure Maximo operates effectively, securely, and in line with business needs. As the Maximo Support Analyst, you will: Provide technical support, maintenance, and administration for Maximo, including configuration, testing, troubleshooting, bug fixes, and managing enhancement requests. Collaborate with cross-functional teams to understand business requirements and deliver effective solutions within the … Maximo platform. Support the development, testing, and deployment of Maximo customisations, integrations, data loads, and release management activities. Conduct data analysis and produce reports using Maximo reporting tools. Ensure Maximo configurations comply with industry standards, best practices, and security requirements. Experience in Maximo configuration, administration, and support, including application installation and integration. Knowledge of data feeds, automation scripts More ❯

value continuous learning, personal growth, and providing our team with the resources they need to succeed. Ready to shape the future? Let's talk. About the role The Production Support Analyst is responsible for triaging and resolving incidents and defects in production environments. This role ensures the stability, reliability, and performance of business-critical systems by providing timely … support, collaborating with engineering and product teams, and following established defect management processes. This position has a strong focus on transfer agency (TA) operations , requiring a candidate with extensive experience and understanding of TA workflows, regulatory obligations, and client servicing impacts. Please note that this role is based in London with a requirement to attend our office … days per week Key Responsibilities Respond to incidents raised via the support desk. Triage incidents, identify root causes, and resolve or escalate issues as appropriate. Raise and track defects in the defect backlog, ensuring all required information is documented (title, summary, classification, impacted journey, replication steps, screenshots, error messages, etc.). Collaborate with Site Reliability Engineering (SRE), scrum teams More ❯

TEKsystems is delighted to be partnering with Scotland's fastest-growing authority - with the provision of an Application Support Analyst as part of their business applications team. JOB PURPOSE Be the first line helpdesk support for staff utilising systems/applications/software, provide information, advice and guidance to staff at all levels. Support the implementation … practice and compliant with all relevant information. KEY OBJECTIVES Helpdesk/Routine Processing Manage the helpdesk function for various systems, software and applications across the authority, providing guidance and support for end users, including, the day-to-day operation of the systems, maintain systems security, administer application permissions and the issue of passwords Assume ownership and responsibility of helpdesk … legislation. Review system data/information on an ongoing basis to ensure conformity with statutory regulations and legislation. Advise Senior Managers and service staff on information security best practice. Support Procedure Development Participate in any process/service review working groups and advise on possible system/application functionality that would improve existing practices. Develop and any procedures/ More ❯

TEKsystems is delighted to be partnering with Scotland's fastest-growing authority - with the provision of an Application Support Analyst as part of their business applications team. JOB PURPOSE Be the first line helpdesk support for staff utilising systems/applications/software, provide information, advice and guidance to staff at all levels. Support the implementation … practice and compliant with all relevant information. KEY OBJECTIVES Helpdesk/Routine Processing Manage the helpdesk function for various systems, software and applications across the authority, providing guidance and support for end users, including, the day-to-day operation of the systems, maintain systems security, administer application permissions and the issue of passwords Assume ownership and responsibility of helpdesk … legislation. Review system data/information on an ongoing basis to ensure conformity with statutory regulations and legislation. Advise Senior Managers and service staff on information security best practice. Support Procedure Development Participate in any process/service review working groups and advise on possible system/application functionality that would improve existing practices. Develop and any procedures/ More ❯

TEKsystems is delighted to be partnering with Scotland's fastest-growing authority - with the provision of an Application Support Analyst as part of their business applications team. JOB PURPOSE Be the first line helpdesk support for staff utilising systems/applications/software, provide information, advice and guidance to staff at all levels. Support the implementation … practice and compliant with all relevant information. KEY OBJECTIVES Helpdesk/Routine Processing Manage the helpdesk function for various systems, software and applications across the authority, providing guidance and support for end users, including, the day-to-day operation of the systems, maintain systems security, administer application permissions and the issue of passwords Assume ownership and responsibility of helpdesk … legislation. Review system data/information on an ongoing basis to ensure conformity with statutory regulations and legislation. Advise Senior Managers and service staff on information security best practice. Support Procedure Development Participate in any process/service review working groups and advise on possible system/application functionality that would improve existing practices. Develop and any procedures/ More ❯

Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting … a highly automated distribution centre. You’ll be the first line of support for hardware, systems, and shift teams – a key contact when warehouse operations need IT expertise. This role is ideal for you if: You’ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re … tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts More ❯

learn as much as we can from one another, through knowledge sharing and healthy debate. What will you be doing? You'll be working as part of our Product Support team to take our customer-centric ethos to the next level, with a specific focus on product queries and technical issue escalations. We're building a world-class Product … Support function to ensure our customers and internal stakeholders are empowered to get the most value out of Blink and to provide them with high quality resolutions. Responsibilities Include: Blink Product Expertise Internally recognised as Blink product experts, the go-to people to answer any tricky product questions. Product domain specialisation, closely collaborating with the relevant Product Manager. Provide … expert input to Product teams by identifying improvements that reduce support requests or enhance user experience, contribute to the roadmap prioritisation and proactively updating documentation, help articles and internal knowledge resources. Conduct internal and external feature enablement sessions Technical Support. Delivering outstanding customer centric product and technical support that enhances customer perceptions of Blink and increases satisfaction, credibility More ❯

CA, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges. Primary Responsibilities: Provide customer service support to both internal users and external customers on San Diego Counties Behavioral Health Electronic Health Record and the Optum San Diego website Provide customer service support to both … internal users and external customers on County of San Diego initiatives and related projects This support is provided directly, by telephone and through e-mail Log systems related problems in Support Desk database, troubleshoot problems and resolve basic system problems for customers and end-users at differing experience levels Coordinate system related communications with Optum Training Coordinator, Optum … and system problems Work as liaison between internal staff and Corporate IT Monitor Optum San Diego Website content, connectivity and coordinate all changes with webmaster Provide navigational and access support to internal and external customers using the Optum San Diego Website Obtain facts and information to collaborate with internal Optum MIS departments to reach resolutions regarding County of San More ❯

aspect of the working environment which supports our users and how they work. Main duties of the job The key objectives for this role are: To design, develop and support the HEIW M365 applications and services for which HEIW is responsible. To ensure the M365 application is developed and performs to the requirements of its users and the organisation. … To provide specialist advice, support, and training to the organisation on the M365 solution and applications. To provide specialist business and information analysis. To create and develop a digital working environment that breaks down organisational working silos. To enable and facilitate collaboration internally and externally. To improve productivity and efficiency for digital and business processes and embedding effective data More ❯

Application Support Analyst - Saas/SQL/HTML Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build … up their software experience. Key Skills: o Background in Application Support, working on Saas applications o Databases support & SQL querying o Web servers & HTML/CSS o Remote Access Tool Starting salary in the region £35-45K + benefits. Apply now for immediate consideration and interview this week! Application Support Analyst - Saas/SQL Oscar More ❯

Network Support Analyst - Hybrid (Harrogate) - Up to £27,500 The Role: As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems. What We're Looking For: Some experience working in an … IT support or infrastructure environment Basic knowledge of networking principles (eg, TCP/IP, DNS, DHCP, VPNs, Firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but not essential): Experience with network monitoring tools or ticketing systems Relevant certifications (eg, CompTIA Network+, Cisco CCNA) Location & Working Pattern: Based in More ❯

Network Support Analyst – Hybrid (Harrogate) – Up to £27,500 The Role: As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems. What We're Looking For: Some experience working in an … IT support or infrastructure environment Basic knowledge of networking principles (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but not essential): Experience with network monitoring tools or ticketing systems Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) Location & Working Pattern: Based in More ❯

FIX Support Analyst Location: London Hybrid Salary: Up to £60,000 Skills: Integration Specialist, Project Manager, SQL, FIX, Swift, XML, JSON, Data Manipulation, Equities, Derivatives, FX, Rates, Fixed Income, Asset Management, Hedge Funds, BuySide About the Job A leading provider of trading solutions is looking for a skilled FIX Support Analyst for its Client Integration team. … and develop technical solutions. Deploy and configure trading and risk management products. Lead technical discussions and client meetings. Manage integration projects from start to finish. Provide technical documentation and support internal teams. Resolve escalated issues effectively. Essential Skills 2+ years of integration or technical support experience. Strong SQL skills (data manipulation, optimization). Knowledge of FIX, XML, JSON. More ❯

FIX Support Analyst Location: London Hybrid Salary: Up to £60,000 Skills: Integration Specialist, Project Manager, SQL, FIX, Swift, XML, JSON, Data Manipulation, Equities, Derivatives, FX, Rates, Fixed Income, Asset Management, Hedge Funds, BuySide About the Job A leading provider of trading solutions is looking for a skilled FIX Support Analyst for its Client Integration team. … and develop technical solutions. Deploy and configure trading and risk management products. Lead technical discussions and client meetings. Manage integration projects from start to finish. Provide technical documentation and support internal teams. Resolve escalated issues effectively. Essential Skills 2+ years of integration or technical support experience. Strong SQL skills (data manipulation, optimization). Knowledge of FIX, XML, JSON. More ❯

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role — you’ll be expected to work in the office 3 days a … week, with 2 days from home. Key Responsibilities: Provide application support to end-users via phone, email, and Teams. Troubleshoot and resolve software issues, escalating where necessary. Perform manual testing on in-house applications and assist with identifying bugs or improvements. Accurately document support tickets, test results, and user feedback. Required Experience: Experience supporting software applications. Excellent attention More ❯

Infrastructure Support Analyst - PERM £50K + Bonus - Investment Banking An investment bank is seeking an Infrastructure Support Analyst to provide technical support for end-users to troubleshoot hardware, software, and network issues across VDI, Desktop Computers, laptops, printers, and other peripherals. Working closely with the support team, you will maintain Windows 11 and MS … pm). We will only be considering applications with a notice period of 1month or less. Due to the urgency of this hire. Requirements: Proven experience as a desktop support (minimum 3years) Strong knowledge and experience of desktop operating systems, hardware, and software (Win 11, MS 365/office suite, VDI, Exchange online, Citrix) Familiarity with endpoint security software … and antivirus firewalls Comfort with a stakeholder-facing role, where you interact with end-users in person, over the phone, and remotely Willingness to provide out-of-hours support as needed to meet project deadlines and support business operations Proactive ability to propose solutions for troubleshooting trends or gaps of risk/improvement If you are interested in More ❯

2nd Line Technical Support Analyst Hybrid role - 2 days per week on site, 3 days WFH A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career. This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to … join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses. You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You … must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs. Role Responsibilities: - Offer a high level of support to a variety of clients, assisting with 2nd line technical issues - Ensure incidents are resolved in line with SLAs - Escalate any unresolved issues to 3rd Line support - Ensure internal documentation is More ❯