better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally. What we do: As an Application SupportAnalyst, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Application … facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company. What you'll do: Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs Multi-task, manage, and resolve technical application support requests Problem-solving and … our Engineering or Product Teams where needed Contribute to the company's Knowledge Base by creating and managing new documentation while improving existing documentation Coordinate in-depth training on support-related tools and processes One-to-one mentoring and helping team members on technical case work Ensure trackability on all case and project work, to provide data driven insights More ❯
adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology SupportAnalyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent … take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain equipment rooms to comply with IT … Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments. Support the set-up of new offices, sites or projects across the local region. Management of Service Now 'Stock Rooms' and ownership of goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset More ❯
Employer description: This post is part of the Bright Futures Education Trust’s central IT team and will provide support to Rushbrook Primary Academy M18 7TN and Stanley Grove Primary Academy M12 4NL. The post holder will be based across both sites on a rota with occasional requirement to work flexibly. The role holder work under the supervision of … will be responsible for the monitoring and resolution of IT related issues and queries. The post holder will play a pivotal role in providing a high level of user support utilising an IT service desk. The post holder will be based at each school in rotation over a working week. Some travel to other sites may be required. Responsibilities … Support the provision of an efficient IT support service to Trust IT users to include 1st and 2nd line desktop, network and server infrastructure support. Contribute and maintain a process of IT incident call handling and escalation. Assist with change management implementation. Assist with the maintenance and support of all the Trusts IT systems and infrastructure when More ❯
and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams. Job Summary Reporting to the Support Manager, Analytics, we're seeking a motivated and analytical professional to join our team as a Client Support Analyst. As anAnalyst, you will support business clients throughout … their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment. As part of our team, you will analyse financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. … Key Responsibilities Resolve issues. Identify, analyse and solve problems affecting client's software. Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails. Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident. Document. Clearly and concisely log and track details of solutions and maintain the More ❯
customer focused and technically challenging environment within ICT Services. Responsible for supporting, maintaining and troubleshooting server infrastructure to ensure optimal performance, security, and reliabilityacross all systems. Experience of ICT support role encompassing some of the following:? VMWare/Patching/Server? Hardware/Server Storage/AD? Management and Group? Policy/Backup and Restore/File Services/… up new servers and services in a variety of settings including business critical applications Main duties of the job The post holder will work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required in providingcomprehensive systems support service to the Health Board, and other organisations. The post holder will be … to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home More ❯
Intapp Applications Analyst/Application SupportAnalyst A fantastic opportunity has arisen for an Intapp Applications Analyst/Application SupportAnalyst to join a London based global law firm on a permanent basis. Intapp Applications Analyst/Application SupportAnalyst Summary: Under the direct supervision of the Senior Manager, Enterprise Applications … of several applications and platforms owned by the firm's New Business Intake and Conflicts. These include Intapp Conflicts, Intake, Walls, Terms, and related systems and tools. Intapp Applications Analyst/Application SupportAnalyst Key Responsibilities: * IT owner of all applications and systems supporting the risk and compliance activities of the firm, in particular, Intapp Conflicts, Intake … Walls, and Terms. * Lead efforts to plan and migrate our existing on premise instance of the Intapp platform to the cloud. Identify new capabilities that can further support the business and present recommendations; * Be able to speak the language of the conflicts and intake team in order to perform analysis of processes, application features and configurations, end user questions More ❯
IT SupportAnalyst We are looking for an experienced SupportAnalyst with knowledge of Active Directory, DNS and DHCP as well as general Windows support to work as part of a team support around 200 users. The role will be to preform daily tasks, maintain systems and networks as well as working on low … level projects. Required Skills and Experience: Background working in IT support Knowledge of Active Directory, DNS and DHCP Experience of Windows Operating Systems Experience across the install, repair and upgrade of equipment Experience of working with an IT Ticketing System More ❯
IT SupportAnalyst We are looking for an experienced SupportAnalyst with knowledge of Active Directory, DNS and DHCP as well as general Windows support to work as part of a team support around 200 users. The role will be to preform daily tasks, maintain systems and networks as well as working on low … level projects. Required Skills and Experience: Background working in IT support Knowledge of Active Directory, DNS and DHCP Experience of Windows Operating Systems Experience across the install, repair and upgrade of equipment Experience of working with an IT Ticketing System More ❯
IT SupportAnalyst We are looking for an experienced SupportAnalyst with knowledge of Active Directory, DNS and DHCP as well as general Windows support to work as part of a team support around 200 users. The role will be to preform daily tasks, maintain systems and networks as well as working on low … level projects. Required Skills and Experience: Background working in IT support Knowledge of Active Directory, DNS and DHCP Experience of Windows Operating Systems Experience across the install, repair and upgrade of equipment Experience of working with an IT Ticketing System More ❯
Power Platform SupportAnalyst – Newcastle – Hybrid working two to three days a week in office My global client within the legal sector is seeking an experienced SupportAnalyst with commercial experience with Power Platform. This role will be supporting a new team made up of Developers, Analysts, Solution Architects and Product owners with 1st line support … seeking to further their career within Power Platform and will have the opportunity to progress within this now Power Platform team in the future. Skills and experience required Previous SupportAnalyst experience within an IT function Some commercial experience with Power Platform Microsoft certifications around Power Platform and Azure would be beneficial The ability to multitask and be More ❯
Applications SupportAnalyst Hybrid - London - 3 days a week £50,000 - £60,000 Our client is a FTSE100 market leading organisation who are looking for an Applications SupportAnalyst to join their enterprise IT operations team. You’ll be involved in supporting business-critical systems, driving continuous improvements, and maintaining strong operational processes. You’ll work More ❯
Applications SupportAnalyst Hybrid - London - 3 days a week £50,000 - £60,000 Our client is a FTSE100 market leading organisation who are looking for an Applications SupportAnalyst to join their enterprise IT operations team. You’ll be involved in supporting business-critical systems, driving continuous improvements, and maintaining strong operational processes. You’ll work More ❯
Desktop SupportAnalyst ?" Bank ?" City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range … of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis … Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk More ❯
Senior Application SupportAnalyst - SQL, BI tools; Glasgow, G40; £35-42k + bonus, pension, hols etc An enthusiastic Application/Database Support Engineer/Analyst with a proven background supporting business critical applications (including use of SQL queries) is sought to join this established & successful Glasgow organisation who, are currently going through a major application … upgrade & digital transformation. The Senior Application SupportAnalyst will play a key role in the support, maintenance & ongoing enhancement of business critical, database applications as well as leading & mentoring colleagues too. They should be keen to utilise their own ideas to add additional functionality & further improve performance of the key applications. You will probably be an existing … IT Support Technician or Application SupportAnalyst with a good knowledge of databases (eg SQL Server or Access) and will have proven trouble-shooting & problem-solving skills. You will also have proven experience writing database queries (eg SQL or Excel queries) for data analysis purposes and have some exposure to database reporting tools such as Tableau, Power More ❯
Desktop SupportAnalyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range … of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis … Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk More ❯
Application SupportAnalyst (WMS + AWS) 3PL Logistics | Cloud Infrastructure | Warehouse Systems We're looking for an experienced Application SupportAnalyst to join a logistics environment supporting Warehouse Management Systems (WMS) hosted on AWS. What You'll Be Doing: WMS Support: Troubleshoot and resolve Level 2 incidents, liaise with warehouse users and vendors. AWS Monitoring … management, deployments, and proactive health checks. Integration & Tools: Work with APIs, EDI, TMS, ERP, and ServiceNow. Reporting: Use SQL and scripting to generate insights and performance reports. User Training: Support and train warehouse staff and first-line teams. Project Work: Participate in WMS upgrades, UAT, and go-live support. What We're Looking For: Strong WMS experience (Korber, Manhattan More ❯
Application SupportAnalyst (WMS + AWS) 3PL Logistics | Cloud Infrastructure | Warehouse Systems We're looking for an experienced Application SupportAnalyst to join a logistics environment supporting Warehouse Management Systems (WMS) hosted on AWS . What You'll Be Doing: WMS Support : Troubleshoot and resolve Level 2 incidents, liaise with warehouse users and vendors. AWS … management, deployments, and proactive health checks. Integration & Tools : Work with APIs, EDI, TMS, ERP, and ServiceNow. Reporting : Use SQL and scripting to generate insights and performance reports. User Training : Support and train warehouse staff and first-line teams. Project Work : Participate in WMS upgrades, UAT, and go-live support. What We're Looking For: Strong WMS experience (Korber, Manhattan More ❯
The SupportAnalyst will work in the City of London managing the day-to-day operations of the client's exchange platforms, offering first-line technical support. They will troubleshoot, resolve, and escalate issues while ensuring smooth and efficient platform performance. Client Details The client is a leading European exchange operator that offers both primary and secondary trading … as well as licensing cutting-edge exchange infrastructure technology. They are a financial services firm known for their innovative business model and operate across multiple European markets. Description The SupportAnalyst's responsibilities include: Managing the daily operations and maintenance of multiple exchange platforms. Providing first-line support by answering calls, troubleshooting issues, and escalating when necessary. … with departments such as Compliance, Infrastructure, and Sales to ensure seamless platform operations. Create and deploy necessary changes, troubleshoot issues, and compile outage reports for incidents. Profile The ideal SupportAnalyst candidate will have some experience in a technical support role, with proficiency in Microsoft Excel, SQL , and Unix/Linux servers . They should be willing More ❯
Junior Application SupportAnalyst We are seeking a proactive and detail-oriented Junior Application SupportAnalyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation. Key Responsibilities: Provide 1st and 2nd line user support for issues related to the ERP system (IFS). Respond to user … queries promptly and effectively to ensure a high level of service. Troubleshoot application issues using documentation and support resources. Manage software user accounts and system access in coordination with team members. Develop and execute test plans for system upgrades and support process validation. Monitor and manage incident tickets, including liaising with external partners where needed. Assist with user … onboarding and training; create and maintain user guides and documentation. Promote best practices across the business systems environment. Participate in cross-functional process reviews to support continuous improvement. Escalate unresolved issues to senior team members or IT leadership as required. Candidate Profile: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint). Excellent attention to detail and communication skills. A More ❯
As an IT SupportAnalyst , your role will be to provide IT helpdesk (1st and 2nd line) support to over 200 users performing daily network tasks and to ensure the IT service is consistent and adequately supported. Your working hours will be Monday through Friday, 8am-5pm, with an hour for lunch. You will be required to … provide weekend support on a rota basis. Due to the location of our client, you will need to have access to your own vehicle. IT SupportAnalyst Key responsibilities include: Install, maintain, and upgrade all IT-related equipment across the business Provide general support and excellent service to all users, and to deal with support … and to safeguard against failure of the system Install maintain, repair, and upgrade all telephone equipment and ensure the IT department provides an uninterrupted,d efficient service of communication Support and train new colleagues within the department Ensure all support calls are responded to in a timely manner, and project work is completed on time as per IT More ❯
IT SupportAnalyst – Carnforth –M365/Windows OS I’m supporting a thriving North Lancashire business, as they bolster their small, but talented IT team.The role will be providing 1st/2nd line support to a disparate user base, answering and resolving queries and technical challenges. The environment is a strong mix of on prem and cloud More ❯
Operations SupportAnalyst £45000 - 55000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Operations SupportAnalyst Location: London | Hybrid (3 days/week in-office) Salary: £45,000 - £55,000 (depending on experience) We're looking for a proactive Operations SupportAnalyst to join a dynamic, growing team supporting key business applications … HR, Finance, ERP, and integration platforms. About You You're a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments … Analyse performance trends and recommend system/process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices More ❯
Operations SupportAnalyst £45000 - 55000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Operations SupportAnalyst Location: London | Hybrid (3 days/week in-office) Salary: £45,000 - £55,000 (depending on experience) We're looking for a proactive Operations SupportAnalyst to join a dynamic, growing team supporting key business applications … HR, Finance, ERP, and integration platforms. About You You're a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments … Analyse performance trends and recommend system/process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices More ❯
2nd Line SupportAnalyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging … technologies. The Role As a 2nd Line SupportAnalyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring … achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure More ❯
Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior SupportAnalyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform to work in Edinburgh. Responsibilities: Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting … functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client) Essential skills: Previous More ❯
