176 to 200 of 227 Permanent Support Analyst Jobs

Application Support Engineer (Front Office) Location: London – 5 Days in Office Salary: £45,000 - £50,000 + Bonus About the Company Our client is a leading international financial services organisation with a strong presence in global markets. They offer a dynamic, collaborative environment where technology and business intersect to deliver innovative, high-performance solutions. The Role We’re seeking … an Application Support Engineer to ensure that the organisation’s technology solutions run smoothly and continue to evolve with the needs of the business. Reporting to the Head of IT, this is a highly visible role that bridges technical operations, vendor management and business support. You’ll take ownership of applications across their lifecycle, from vendor engagement through to … implementation, ongoing support and enhancement. Key Responsibilities Point of contact for software vendors and coordinate the full product lifecycle. Provide hands-on application and software support for both in-house and third-party systems. Work with stakeholders to define requirements, budgets, and delivery criteria for new and existing solutions. Oversee and enforce change management and governance processes. Support More ❯

2nd Line Support Location: Farnham (4 days onsite per week) Salary: £33k - £37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active … Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and More ❯

2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active … Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and More ❯

Problem Analyst/3rd Line Application Support Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best click apply for More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level More ❯

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently … and effectively. You’ll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation … and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will … communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Microsoft Office 365 tenant solutions including but not limited to Exchange, SharePoint, Office 365, and OneDrive. The operational responsibilities includes systems configuration and documentation, software installation and upgrades, technical support and troubleshooting, hardware builds and standards definition, new feature implementation, and system performance measurement and tuning. Roles & Responsibilities • 10+ years of experience with Messaging Administration • 5+ years of Microsoft … conferencing solutions (Zoom, Teams, S4B) • 3+ years using automation tools such as Microsoft PowerShell • Slack, Trello, Kiteworks/Accellion experience a plus • Proven troubleshooting skills (escalation and Tier 3 support) and ability to understand complex relationships between components of multi-tiered and distributed mail systems. • Proficiency with troubleshooting Collaboration problems that flow through load balancers such as BigIP F5 … potential collaboration solutions within the current architecture. • Proactively identify potential production issue and recommend and implement solutions • Work on daily ticket submittals to tier 3 from end users for support and resolution • Act as the escalation point for all lower level support issues and be able to perform support and follow through to resolution for local issues More ❯

Genesis10 is seeking an Associate Support Engineer I for a full-time position with a financial services client located in Milwaukee or Franklin, WI. This role is hybrid with 3 days in the office (days flexible). Compensation: $34.00 - $36.50 per hour, depending on skill and experience level. Summary: Genesis10 is currently seeking a qualified candidate for the Associate … Support Engineer I who will join the Field Experience team, providing technical support for the Complex Planning Experience (PX) platform. The role is ideal for someone who loves problem-solving, learning new technologies, and delivering exceptional customer service in a fast-paced environment. Responsibilities: Provide omni-channel technical support to Home Office and Field users, including troubleshooting … Identify and propose service or process improvement ideas with a continuous learning mindset. Build and maintain strong interpersonal relationships with internal and external teams. Participate in temporary project or support assignments as required. Leverage communication channels and knowledge management systems to resolve issues and enhance the overall client experience. Qualifications: Associate or Bachelor's degree in Computer Science, MIS More ❯

POSITION: Google workspace engineer TECHNICAL SUPPORT LOCATION: Forsyth, GA 31029 HYBRID JOB DESCRIPTION: Key Responsibilities: Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management. Using information provided in the Admin Console, monitor every aspect of the Google Workspace … activities. Configure, deploy, and update Chromebooks, extensions and educational applications Enforce device and user policies, including content filters, sign in restrictions, and security settings Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education Troubleshoot hardware, software and connectivity issues related to Chrome devices Collaborate with instructional technology teams to ensure compatibility of … digital learning tools Maintain accurate inventory records for Chrome devices and peripherals Document support procedures, user guides, and troubleshooting steps Analyze support trends to recommend improvements in device management and user experience Monitor system performance, updates and security compliance within the Chrome environment Qualifications: Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent More ❯

MasterChef, Peaky Blinders, Rogue Heroes, Marie Antoinette, Grantchester, Deal or No Deal, Home and Away, Love Triangle, Mr Bean and Black Mirror . Job Purpose Provide first-line IT support and technical assistance to Banijay Rights staff in the London office and across international offices. This role ensures the smooth running of hardware, software, and systems, delivering prompt and … professional support to all users. Responsibilities: Investigate, diagnose, and resolve hardware and software issues. Triage and manage IT Helpdesk tickets, escalating to senior team members where appropriate. Maintain accurate records of IT assets, software licences, and related documentation. Set up and configure laptops, workstations, and other IT equipment. Conduct routine maintenance, including patch management and security updates. Perform regular … audits of IT hardware and software. Configure and support additional hardware such as smartphones, iPads, and printers. Manage stock levels of equipment, consumables, and supplies. Administer user accounts (starters, leavers, permission changes) across Active Directory, Entra ID, Exchange, and other systems. Deliver onboarding sessions and basic IT training for new starters. Support remote access solutions (remote desktop, remote More ❯

Oracle Fusion HCM Analyst Permanent | Birmingham (Hybrid) | Up to £60,000 + Benefits Are you an experienced Oracle Fusion HCM Analyst looking for your next challenge? We’re hiring for a hands-on role within a well-established IT function, supporting and enhancing Oracle Fusion HCM across a large, complex UK environment. You’ll work closely with HR … and business stakeholders to deliver smart technical solutions, optimise performance, and ensure the system meets evolving business needs. This role may suit a Fusion HCM Consultant who also provides support activities within their role. What You’ll Be Doing Act as the go-to expert for Oracle Fusion HCM support. Develop and improve reporting solutions and approval workflows. Support new functionality, integrations, and upgrades. Maintain clear documentation and ensure business continuity. Monitor reporting performance and ensure data accuracy. Provide technical and functional support across Core HR, Self Service, Absence Management, and UK Payroll. Manage system configuration, patching, release cycles, and change control. Review Oracle quarterly releases and coordinate testing. Administer the Oracle SAAS portal and oversee performance. More ❯

A global manufacturing organisation are looking for a Dynamics 365 analyst to provide ongoing support following a recent system implementation. The successful candidate will be expected to provide ongoing support primarily in the F&O modules of D365 as the system beds in. Some sites have gone live more recently, so there will be an expectation to More ❯

We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second-line IT … support for the whole office, resolving IT issues, and documenting all activities. Responsibilities will include: Providing first- and second- line technical support to the London office. Acting as an escalation point for technical issues. Assisting the IT Manager with workload, ticketing, and the resolution of hardware and software issues. Supporting regional offices and providing off-hours support … Delivering end-of-shift reports. Managing and ensuring loaner equipment is timely available. Ensuring firm-standard laptops and mobile devices are in line with procedures. Providing user training and support for audio-visual systems and queries. Ensuring remote access and multi-factor authentication is supported. Installing and maintaining hardware and software. Mentoring the existing Technology Support Analyst. The More ❯

based on experience. Hybrid The Georgia Department of Corrections (GDC) protects the public by operating secure facilities and providing opportunities for offender rehabilitation. GDC is seeking a Technical Program Analyst within the Office of Information Technology (OIT The position supports the needs of the State Offices South (Tift Campus) location as well as facilities under GDC and Georgia Correctional … for configuring and managing Google Workspace services such as Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and more. In addition, the qualified candidate will be responsible for providing support to users and troubleshoot issues that arise with the Google Workspace environment. This position will be located at either the State Offices South location (Tift Campus) in Forsyth, GA … activities. ? Configure, deploy, and update Chromebooks, extensions and educational applications? Enforce device and user policies, including content filters, sign in restrictions, and security settings? Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education? Troubleshoot hardware, software and connectivity issues related to Chrome devices? Collaborate with instructional technology teams to ensure compatibility of More ❯

to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager … to identify risks and opportunities for Field Operations. MAIN RESPONSIBILITIES: Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide … Conduct root cause analysis to identify trends and implement measures that mitigate future risks. Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of More ❯

house based in Bury St Edmunds providing ERP solutions to a number of market sectors. We are looking to expand our team and continue to provide a first-class support service to both existing and new customers. This role as a member of our Support Team would predominately be focused on our financial modules within the ERP system. … Therefore, we would require a candidate who can demonstrate a strong finance support background and possess IT skills. We can offer a hybrid (1 day minimum in the office) working model with a standard working week of 37 hours. We are looking for a proactive, self-learner with good communication skills with the ability to seamlessly liaise at all … levels from senior management to junior members. Key attributes include: - Experience with support of Accounting Packages (e.g. Sage Accounting or similar). Inclusive of; Chart of Accounts, Ledgers Bank Reconciliation, Journals and Making Tax Digital etc. Fundamental understanding of the principles for business finance, accounting best practices and statutory reporting. Provide 1 st & 2 nd Line support to More ❯

Bonhill Partners are supporting a leading asset management firm in their search for an Application Support Analyst. This role supports internal business users across multiple teams, managing production issues and defects for both internal and third-party systems. The position involves ownership and configuration of core applications, coordination with external vendors, and collaboration with internal development teams to ensure … stability and performance of critical business systems. Key Skills Provide user support, monitor system performance, and ensure smooth application operations. Experience in Snowflake, Power Platform and Azure integration Triage, investigate, and resolve technical issues related to in-house and third-party applications, integrations, and data feeds. Proficiency in Excel or SQL for data analysis The salary for the role More ❯

Bonhill Partners are supporting a leading asset management firm in their search for an Application Support Analyst. This role supports internal business users across multiple teams, managing production issues and defects for both internal and third-party systems. The position involves ownership and configuration of core applications, coordination with external vendors, and collaboration with internal development teams to ensure … stability and performance of critical business systems. Key Skills Provide user support, monitor system performance, and ensure smooth application operations. Experience in Snowflake, Power Platform and Azure integration Triage, investigate, and resolve technical issues related to in-house and third-party applications, integrations, and data feeds. Proficiency in Excel or SQL for data analysis The salary for the role More ❯