26 to 50 of 223 Permanent Support Analyst Jobs

Senior Applications Analyst - Loughborough (Hybrid) £40,000 - £50,000 Role: We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems … You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders. Key Responsibilities: Act as SME for application services, delivering advanced 2nd/3rd line support across Windows Server, business systems, and cloud platforms (Azure/365). Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders. … maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements. Mentor and support junior analysts, sharing knowledge and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd More ❯

Job Title - IT Systems Support Analyst Department/Sector - Business Travel Job Location - London Salary - £32k Join this highly successful and professional travel company based in the City and put your top IT Analyst skills to the test in this challenging and exciting role! This position will provide all levels of support and build to PC … the company, as well as assisting line managers to review/document and enhance the company's current infrastructure. The ideal candidate should have a proven history within IT Support and display the willingness and commitment to succeed within the role. They must be able to work successfully both as part of a team and individually, be flexible, communicate … integrity/security of the Company's information resources/data assets Maintain and enforce applicable departmental standards and procedures Maintain a personal level of technical and business expertise Support the Company's servers and networks servicing the Head Office, Remote Users and other Operational Locations Configure and install new computer hardware and software. Help research solution specific hardware More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

of Japan's largest securities firms), and MUFG Americas Holdings. Please visit our website for more information - Main Purpose of the Role: This position is for a Trade Floor support Analyst to support the joint (Securities & Bank) Trade Floor and associated systems. This must be an established person who would support the Trade Floor Support manager to drive the team towards increased productivity and user satisfaction. Key Responsibilities: In this role, you will be responsible for Trade Floor Support across MUFG's banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to … the same remit and level of authority, and irrespective of the entity which employs you. 1. Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. 2. Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is … your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring issues are resolved efficiently and to the highest standards. Youll also collaborate with third … party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. More ❯

Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: £26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity … and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms. … laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support More ❯

This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000. To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do … attitude. Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis. To be … walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office. If you are an experienced & confident IT Support Engineer/2nd Line Support Analyst looking for a new challenge, please send me your CV immediately. More ❯

This is a newly created opportunity for an experienced IT Support Engineer to join a UK wide publishing firm at their Central London office near Waterloo. This role is 100% office based and pays £40,000. To be considered for this position, you will be a confident & outgoing individual with a passion for IT and a positive can-do … attitude. Working with the IT Manager & another IT Support Engineer, you will be responsible for 1st & 2nd line BAU user remote & onsite support for circa 250 UK users. Although the role will be based at the HQ in Central London, there will be infrequent requirements to visit the other 12 sites on an ad-hoc basis. To be … walking distance of Waterloo, Southwark & Blackfriars stations. This role is a 35-hour working week that is full-time in the office. If you are an experienced & confident IT Support Engineer/2nd Line Support Analyst looking for a new challenge, please send me your CV immediately. More ❯

ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site/remainder WFH) Salary: 35,000 to 45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep … our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP/30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive … customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation More ❯

ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site/remainder WFH) Salary: £35,000 to £45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep … our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP/30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive … customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation More ❯

on innovation, agility, and forward-thinking solutions. Your Role in the Journey: Are you passionate about cloud technology, IT service operations, and driving efficiency? They require a proactive Technical Support Analyst to support their internal teams, ensuring seamless IT service delivery for engineering and business operations. You'll work with cloud-native solutions, voice and data infrastructure … and endpoint technologies, keeping their digital ecosystem robust and future-ready. What You'll Be Doing: Providing high-quality technical support across their technology services, ensuring optimal user experience Acting as a Technical Support Analyst, contributing to key IT projects and enhancements Troubleshooting network, software, and cloud solutions using advanced diagnostic tools Managing software deployments, updates, and More ❯

Third Line Support Analyst Location: Greater Manchester Salary: £38,000 plus excellent benefits We are seeking an experienced and proactive Third Line Support Operator to join a large-scale IT and digital services function supporting a complex enterprise environment. This is an excellent opportunity for someone with strong technical capabilities who thrives on solving advanced infrastructure and … systems administration challenges. About the Role You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives. Key Responsibilities Resolve advanced technical incidents and problems across infrastructure, systems … and applications Administer and maintain secure user access and configuration across key platforms Support enterprise infrastructure including on-premise hardware and hosted storage environments Carry out application packaging, deployment and performance optimisation Collaborate with internal teams and third-party suppliers to ensure effective service delivery Conduct risk assessments and contribute to continuity and recovery plans Maintain accurate documentation and More ❯

Our client, a global organisation, urgently require an experienced IT Support Engineer to undertake a contract starting immediately. In order to be successful, you will have the following experience: Extensive experience within IT Support, Helpdesk, or Service Desk Excellent communication and interpersonal skills Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking Ability to follow process … to detail Must be able to obtain SC Clearance (candidates with SC will be prioritised) Within this role, you will be responsible for: Act as the first line of support for all internal IT queries via phone, email, and ticketing system Provide triage, basic diagnostics, and troubleshooting for hardware, software, and connectivity issues Escalate incidents to 2nd/3rd … line teams or external suppliers where appropriate Support the setup and configuration of desktops, laptops, mobile devices, and user accounts Assist with system rollouts, software installations, and routine maintenance tasks Maintain accurate records in the service desk system, ensuring timely updates and resolutions Monitor IT systems and respond to alerts within agreed SLAs Participate in IT documentation and knowledge More ❯

We are looking an Application Support Analyst with 3 to 5 years proven track of working in Test environment ensuring all applications are being fully supported in Test/Non production mode. 5+ years of experience in Test/Non production deployment management experience. This role is to support and execute deployments in non-prod environments Worked More ❯

a dynamic and fast-paced environment where technology and creativity intersect. Our IT team plays a crucial role in supporting the infrastructure that powers our global operations. From endpoint support to system administration, we ensure our employees have the tools and support they need to succeed. What you'll do: As an IT Support Analyst II … you will: Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions. Manage and resolve Helpdesk tickets, ensuring timely and effective solutions. Deploy and maintain hardware and software for new hires and existing staff. Troubleshoot and support telephony, network, and application issues. Assist with user account administration, system access … and collaboration tools. Participate in system maintenance, documentation, and process improvement initiatives. Support key meetings and ensure smooth operation of IT collaboration tools. Maintain inventory and ensure compliance with ITIL, security, and regulatory standards. Who you are: You are a tech-savvy problem solver with a passion for customer service. You bring: 3-5 years of hands-on IT More ❯

a dynamic and fast-paced environment where technology and creativity intersect. Our IT team plays a crucial role in supporting the infrastructure that powers our global operations. From endpoint support to system administration, we ensure our employees have the tools and support they need to succeed. What you'll do: As an IT Support Analyst II … you will: Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions. Manage and resolve Helpdesk tickets, ensuring timely and effective solutions. Deploy and maintain hardware and software for new hires and existing staff. Troubleshoot and support telephony, network, and application issues. Assist with user account administration, system access … and collaboration tools. Participate in system maintenance, documentation, and process improvement initiatives. Support key meetings and ensure smooth operation of IT collaboration tools. Maintain inventory and ensure compliance with ITIL, security, and regulatory standards. Who you are: You are a tech-savvy problem solver with a passion for customer service. You bring: 3-5 years of hands-on IT More ❯

Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure … IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and More ❯

Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure … IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and More ❯

Service Desk team. The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects. The role Primary Duties To maintain and … development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager Secondary Duties To provide 2nd line application, OS and hardware support for internal and remote workers. To resolve user issues in a timely fashion and to escalate with relevant details where appropriate To carry out any other reasonable duties as … requested by manager Candidate Profile Experience of OS and application deployment Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience) Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast Patch Management Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates appropriate More ❯

and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. Corporate: Engage in a deep variety of business-critical … resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies. Responsibilities Position Purpose: The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties. Primary Accountabilities/Responsibilities: Work … by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points. Follow best practices for desktop support with a focus on continuous improvement Performs hardware & software installs, desk moves, adds More ❯

Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT Technical Support Analyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical Support Analyst will be solving 2nd and … 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS Technical Support role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills and attention to detail … Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB services If you are an experienced Technical Support Analyst looking to join an established and reputable client, get in touch for further details ASAP More ❯

IT Support Analyst - London Kentish Town, London - Hybrid 3 days per week The salary on offer for this role is between 42,000 and 48,000 per annum, depending on experience. IT Support Analyst required for a leading client based in London to join our dynamic team within the housing sector. In this role, you will … be the first point of contact for technical support, ensuring seamless IT operations across premium properties. Your expertise will help maintain the high standards of service both staff and residents with timely, effective solutions that enhance their digital experience. Key Skills and Responsibilities: - Provide technical support across a range of IT devices, including HP, Lenovo, and Apple hardware. … Configure and troubleshoot firmware and BIOS settings as needed. - Support and maintain Microsoft Windows and Microsoft Office 365 across all supported versions. - Proficiency with Microsoft Entity/Entra (Azure) - Manage mobile devices using Mobile Iron and ensure secure access and functionality. - Utilise enterprise tools such as Microsoft SCCM and BitLocker for system management and data protection. - Deploy and maintain More ❯

IT Support Analyst - LondonKentish Town, London - Hybrid 3 days per week The salary on offer for this role is between £42,000 and £48,000 per annum, depending on experience. IT Support Analyst required for a leading client based in London to join our dynamic team within the housing sector. In this role, you will be … the first point of contact for technical support, ensuring seamless IT operations across premium properties. Your expertise will help maintain the high standards of service both staff and residents with timely, effective solutions that enhance their digital experience. Key Skills and Responsibilities: - Provide technical support across a range of IT devices, including HP, Lenovo, and Apple hardware.- Configure … and troubleshoot firmware and BIOS settings as needed.- Support and maintain Microsoft Windows and Microsoft Office 365 across all supported versions.- Proficiency with Microsoft Entity/Entra (Azure)- Manage mobile devices using Mobile Iron and ensure secure access and functionality.- Utilise enterprise tools such as Microsoft SCCM and BitLocker for system management and data protection.- Deploy and maintain systems More ❯

IT Support Analyst - London Kentish Town, London - Hybrid 3 days per week The salary on offer for this role is between £42,000 and £48,000 per annum, depending on experience. IT Support Analyst required for a leading client based in London to join our dynamic team within the housing sector. In this role, you will … be the first point of contact for technical support, ensuring seamless IT operations across premium properties. Your expertise will help maintain the high standards of service both staff and residents with timely, effective solutions that enhance their digital experience. Key Skills and Responsibilities: - Provide technical support across a range of IT devices, including HP, Lenovo, and Apple hardware. … Configure and troubleshoot firmware and BIOS settings as needed. - Support and maintain Microsoft Windows and Microsoft Office 365 across all supported versions. - Proficiency with Microsoft Entity/Entra (Azure) - Manage mobile devices using Mobile Iron and ensure secure access and functionality. - Utilise enterprise tools such as Microsoft SCCM and BitLocker for system management and data protection. - Deploy and maintain More ❯

Job Title: Senior Application Support Analyst Location: London (hybrid) Contract: 6 months (ongoing) Skills & Competencies Mandatory: Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background. Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone. Excellent Interpersonal and relationship building skills. Strong troubleshooting More ❯