Overview DecisionPoint Corporation is seeking a Tier 3 Senior SupportSpecialist (Team Lead) to provide expert IT support and team leadership for the USDA Customer Experience Center (CEC) Tier 3 end-user services. This role involves managing escalated support issues, guiding Tier 2 teams, and ensuring … that all technical support aligns with USDA standards and service level agreements. The position is on-site at designated USDA facilities to support seamless and high-quality service delivery. Duties & Responsibilities Act as the senior escalation point for complex Tier 3 issues, addressing advanced hardware, software, and network … related problems. Lead a team of Tier 2 support specialists, providing mentorship, technical direction, and ongoing training to ensure consistent, high-quality support. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate More ❯
Totally Joined For Achieving Collaborative Techniques, LLC
and solutions to the U.S government agencies and organizations. About the Position: TJFACT is seeking to hire a well-versed Mexico Program Assistant - Program SupportSpecialist Level 2 to support the DOS INL in Washington, DC. The physical work location is the INL/WHP office at … Annex 1 (SA-01), Columbia Plaza, 2401 E St., NW, Washington, DC. The Program Assistant provides programmatic, contractual, logistical, monitoring and evaluation, and administrative support to the Western Hemisphere Programs (WHP) Office. Duties and Responsibilities: • Provides administrative and programmatic support to the WHP Director, Division Chiefs, the office … representative files are up-to-date for the team. • Attends INL/WHP and Team meetings and conference calls as requested. • Performs services in support of inherently governmental functions, including, but not limited to, the following: o Supporting acquisition, including in the areas of acquisition planning, such as by More ❯
Job Title: IT SupportSpecialist Reports To: Financial Director Location: International Cheddar Head office Benefits: Competitive basic salary + 20 days holiday + your birthday off + health care scheme + enhanced maternity/paternity leave package + other company benefits Hours: Full time/Part Time (25+hours … business. This means that we thrive in a diverse, equitable culture where we celebrate inclusion and empowerment within our teams, and seek to always support our global community, minimising our carbon footprint wherever possible. To help grow this awareness we have adopted a companywide ESG focus. Purpose of role … IT Support Specialistwill provide technical assistance and troubleshooting for computer systems, hardware, software, and networks, ensuring smooth operation and productivity for internal and external users.They will diagnose and resolve problems, install and test new hardware/software, and may also train users on new systems. They will also manage More ❯
such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role As a Technical SupportSpecialist (TSS) you are in a position of responsibility to provide more specialised technical assistance and support to customers who are experiencing … platform issues and act as an escalation point for Tier 1 support. Provide technical assistance and support to customers via email, chat, or remote access calls/tools Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Identify and diagnose technical issues related to our platform … and other technical components Collaborate with Tier 1 support (CSR's) to resolve more complex technical issues Escalate issues to Tier 3 support or other teams when necessary Provide timely updates to customers on the status of their request/issues Meet individual and team performance metrics (KPI More ❯
blend technology with a strong value-driven ethos, offering customers financial solutions that align with their values. The Role We are seeking a Sales SupportSpecialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance. This is a unique opportunity to join a pioneering … to help them make informed decisions. Deliver an outstanding customer experience by being personable, persuasive, and knowledgeable about StrideUp's products. Case Management & Advisor Support - Keep the Process Moving Collect, review, and package customer documents to ensure cases are complete and ready for a formal assessment. Manage booking systems … and report on the conversion funnel , from an initial inquiry through to the customer getting their keys to a new home. Provide general administrative support to the Sales team to keep processes running smoothly. What We're Looking For Proven experience in customer support or sales supportMore ❯
Job Title: Product SupportSpecialist Department: Technical Responsible to Technical Manager Responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland. Overall, Purpose of Job Support clients by providing the … Ireland. Work closely with the UK management team to ensure the UK strategy and business goals are achieved. Main Responsibilities Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale. Maximise assistance given to our clients by prioritising visits More ❯
My client is a popular registered Charity and looking for an experienced Business SupportSpecialist . An individual to provide crucial support for our business systems, with a particular focus on Unit4 Agresso Business World systems. You will assist the Business Systems Manager, contributing to the system … s effectiveness and supporting users. Key Responsibilities: Provide business systems support , including incident resolution and user administration . Support projects, upgrades, and enhancements related to our systems, including Unit4. Liaise with stakeholders regarding system requirements and improvements. What We Need: Demonstrable understanding or experience with Unit4 Business World …/Agresso ERP System. Experience in a responsive business systems support role. Strong problem-solving and communication skills. Experience with HR/Payroll systems and SQL is beneficial. #Unit4 #Agresso #BusinessWorld #ERPSystems #BusinessSupport #ITSupport #Job #Hiring DCS Recruitment and all associated companies are committed to creating a working environment More ❯
Stockton-On-Tees, County Durham, North East, United Kingdom
MJR Power & Automation
About us MJR Power and Automation provides engineering, construction and installation expertise to the offshore marine and energy industry to support the delivery of challenging marine projects. Our customers are wide ranging from offshore developers to installation contractors and equipment manufacturers operating on a global basis. For over … to clients in the Marine, Oil and Gas, Offshore Wind/Renewable Energy and Marine Telecommunications industries. We are looking for a Software Development & SupportSpecialist to join our expanding IT team, supporting and developing our bespoke IT systems. The successful candidate will contribute to software design, implementation … in all aspects of development and IT service provision. Preferred Qualifications Computer Science/Software Engineering Degree Job Description Development of bespoke software to support the business objectives and initiatives. Creation and enhancement of internal intranet-based applications, and external customer facing web applications utilising C# and .NET frameworks. More ❯
Supply Chain IT Systems SupportSpecialist - Maidenhead Supply Chain Maidenhead Full-time United Kingdom Job Description JOB GOAL The OITS Specialist ensures that all application(s) related issues are promptly resolved and prevented, in order to maintain the highest degree service level at all times. The goal … customer credits and ensuring month end processes are complete (work cross functionally on reducing credits). Audit control and compliance (Monthly and annually). Support the business in testing and implementation (Log and Test Incidents liaise with Accenture - Local IT & 3rd party providers). Monitor Release calendar and local … and a drive to succeed, you'll fit right in at JDE Peet's. Critical Experience: Minimum of 3 years' experience in an Application support or Key User role. Knowledge of SAP and Application Integration. Participation in an International ERP (SAP) Project. Eligibility to live and work in the More ❯
Lifecycle Analysis SupportSpecialist Hiring Company: Reed Enterprise Consulting LLC (REC) Location: Aberdeen Proving Ground, MD Salary: Commensurate with experience/education Work Schedule: 40 hours/week; hybrid on-site/telework Experience: A minimum of four (4) years of experience Education: BA or BS degree or … equivalent is preferred Security Clearance: Secret Job Description/Key Responsibilities: • Provides System Engineering and Technical Assistance (SETA) program support services for PM Tactical Network's portfolio of tactical communications systems. • Provide direct Program Analyst and Risk Management support for the multiple long-term and new start programs … and support additional programs as requested. • Serve as a program office acquisition strategy/life cycle subject matter expert to assist programs with milestone decision efforts. o Adaptive Acquisition Framework (DODD 5000.01, DODI 5000.02, DoDI 5000.80, DODI 5000.85) o Army Modification Program (AR 750-10) o Army Operation of More ❯
Note: Position requires local residence in the Norfolk, VA Area to be on-site. Job Summary VSolvit is seeking an IT Customer SupportSpecialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). … the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to … cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 clientworkstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. More ❯
Mission Technologies, click here for a short video: Job Description Mission Technologies, a division of Huntington Ingalls Industries, is seeking a highly qualified Technical SupportSpecialist - Intel Operator. This role involves on-site support at the Navy Warfare Development Center, Norfolk Naval Station, working with the Maritime … Operation Center - Exercise Support Team (MOC-EST) and Naval Surface Warfare Center - Corona (NSWC-Corona). The selected candidate will play a key role in supporting Navy Live, Virtual, and Constructive (LVC) training across assigned Areas of Responsibility (AORs). Responsibilities include assisting with the planning, design, and execution … Responsibilities Configure and operate the Automated Scriptor Simulator Exercise Trainer (ASSET). Install and configure new baseline software releases, upgrades, and patches. Provide technical support for event setup and configuration during planning and execution phases of testing and training events. Evaluate and resolve software-related issues during events. Submit More ❯
complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a … purpose. We are committed to supporting your success in both your professional and personal lives. Position Overview Join us in our fast-paced support to develop, advance, and sustain weapon systems for the U.S. Space Force (USSF) and its mission partners. You will be joining a team of personnel … DoD to design, develop, field, and maintain requirements essential to national security and the survivability of the warfighter. We are seeking a Senior Acquisition Support Specialist. The Senior Acquisition SupportSpecialist is responsible for supporting acquisition processes and applying them for successful program management. The ideal candidate More ❯
Job Title: Product SupportSpecialist Department: Technical Responsible to Technical Manager Responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland. Overall, Purpose of Job Support clients by providing the … Ireland. Work closely with the UK management team to ensure the UK strategy and business goals are achieved. Main Responsibilities Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale. Maximise assistance given to our clients by prioritising visits More ❯
enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you! Your Mission As a Customer SupportSpecialist, you will report into the Head of Account Management and play a key role in providing great insight into how Acquired works … an exciting pathway for career progression within the business as Acquired continues to grow. You are responsible for providing an exceptional level of customer support, acting as a main point of contact for all inbound support tickets supporting new and existing customers and internal teams. You will work … closely with our account managers and will manage a portfolio of 10 to 15 of our top customer support accounts and be responsible for a revenue and upselling target. You will be adaptable, resilient and become a champion for our customers. Due to the nature of the role and More ❯
What you will be doing! As an IT Field SupportSpecialist you will provide on-site and remote Tier 2 and Tier 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your responsibilities will include conducting site surveys, assessing and documenting current site configurations along More ❯
delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer SupportSpecialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support … and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email communication Handle daily support, complaint, and change request tickets using Zendesk Provide ongoing guidance and training to help members maximise value from our products Ensure member profiles and … internal teams to ensure a seamless member experience What We’re Looking For Graduate or Post Graduate Degree Experience in a customer service or support role, ideally within a fast-paced environment Strong verbal and written communication skills Resilient and calm under pressure with excellent problem-solving skills Comfortable More ❯
delivering outstanding service in a fast-growing Tech Company? Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer SupportSpecialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support … and that starts with you. What You’ll Be Doing Deliver excellent customer service through inbound and outbound phone and email communication Handle daily support, complaint, and change request tickets using Zendesk Provide ongoing guidance and training to help members maximise value from our products Ensure member profiles and … internal teams to ensure a seamless member experience What We’re Looking For Graduate or Post Graduate Degree Experience in a customer service or support role, ideally within a fast-paced environment Strong verbal and written communication skills Resilient and calm under pressure with excellent problem-solving skills Comfortable More ❯
Synertex LLC is seeking an Instruction SupportSpecialist to provide instruction and support at multiple locations, including Schriever SFB, CO; Point Mugu Naval Air Station, CA; and Fort Detrick, MD. This position requires a TS/SCI clearance and will involve coordination and support across multiple … Task List (MTL), Ready Space crew Task Memorandum (RTM), etc.) required by Higher Headquarters and Squadron guidance with minimal revisions needed. Provide augmentation and support for up to six (6) classes/mission-based simulator and classroom instruction per calendar year as needed for approximately 90 students across … QT class consists of 9 training blocks and range from 2-3 weeks in duration (per block). Shall assist and manage simulator liaison support for simulator deficiencies and upgrades in coordination with unit personnel, SSC, STARCOM, and appropriate contractors. Review, revise, or create courseware materials according to outlined More ❯
Synertex LLC is seeking an Instruction SupportSpecialist to provide instruction and support at multiple locations, including Schriever SFB, CO; Point Mugu Naval Air Station, CA; and Fort Detrick, MD. This position requires a TS/SCI clearance and will involve coordination and support across multiple … Task List (MTL), Ready Space crew Task Memorandum (RTM), etc.) required by Higher Headquarters and Squadron guidance with minimal revisions needed. Provide augmentation and support for up to six (6) classes/mission-based simulator and classroom instruction per calendar year as needed for approximately 90 students across … QT class consists of 9 training blocks and range from 2-3 weeks in duration (per block). Shall assist and manage simulator liaison support for simulator deficiencies and upgrades in coordination with unit personnel, SSC, STARCOM, and appropriate contractors. Review, revise, or create courseware materials according to outlined More ❯
Select how often (in days) to receive an alert: Job Title: Trading Systems SupportSpecialist Job Code: 9860 Country: GB City: London Skill Category: IT\Technology Description: Corporate Title: Associate Department: Instinet - EU TSS Location: London Company overview Nomura is a global financial services group with an integrated … tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department overview The Trading System Support team provides both local and global technical support of the Instinet's trading environment. The applicant must be highly motivated, able to work … own initiative, have excellent attention detail whilst working in a pressured environment. The job will be to provide exceptional customer service, technical and operational support to internal and external clients. Ensure high availability, performance, and reliability of Instinet's Trading Environment. The right candidate should welcome a challenge, embrace More ❯
SupportSpecialist - Hospitality (German & English speaking) London, England, United Kingdom Hi there! Thanks for stopping by As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way … weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and … appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our More ❯
Synertex LLC is seeking an Instruction SupportSpecialist to provide instruction and support at multiple locations, including Schriever SFB, CO; Point Mugu Naval Air Station, CA; and Fort Detrick, MD. This position requires a TS/SCI clearance and will involve coordination and support across multiple … Task List (MTL), Ready Space crew Task Memorandum (RTM), etc.) required by Higher Headquarters and Squadron guidance with minimal revisions needed. Provide augmentation and support for up to six (6) classes/mission-based simulator and classroom instruction per calendar year as needed for approximately 90 students across … QT class consists of 9 training blocks and range from 2-3 weeks in duration (per block). Shall assist and manage simulator liaison support for simulator deficiencies and upgrades in coordination with unit personnel, SSC, STARCOM, and appropriate contractors. Review, revise, or create courseware materials according to outlined More ❯
Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting. What's The Role? As a … Technical SupportSpecialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will … for technology and a desire to continue to learn Have proficiency at multitasking in a dynamic environment Be dedicated to providing exceptional customer service Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners Fix, supervise, handle, and maintain of all Bloomberg's private IP More ❯
Position Overview: We're seeking a Level 2 Technology SupportSpecialist to join our global support team. If you thrive on solving technical challenges and delivering exceptional customer service, this role offers the opportunity to troubleshoot integrations, streamline data flows, and enhance the user experience for high … pipelines, including status updates and billing integrations. Document technical issues and collaborate with implementation teams to deliver long-term solutions. Proactively identify trends in support tickets to improve system performance and user workflows. Assist with onboarding new clients by configuring systems and providing technical guidance. Ideal Candidate Profile: Technical … Adaptable to a fast-paced, shift-based schedule (8:00-18:00, rotating shifts). Bonus Qualifications: Background in logistics, supply chain, or SaaS support . Experience working with enterprise automation tools . What We Offer : The opportunity to work with a prestigious client in the logistics sector. A More ❯