TEAM/ROLE: Application SupportSpecialist WHO WE ARE: Goldman Sachs is a renowned global investment banking, securities, and investment management firm founded in 1869. Headquartered in New York, we have offices in major financial centers worldwide. We prioritize client interests and uphold values of integrity, excellence, innovation, and teamwork. TEAM OVERVIEW: The FICC team operates in a … experience, and a commitment to resolving technical issues efficiently. Responsibilities include managing incidents, identifying recurring issues, training users, and creating clear documentation. ROLE AND RESPONSIBILITIES: As an L3 Application Specialist, you will support front office operations for Interest Rates applications by troubleshooting data, infrastructure, or code issues. Key tasks include: Analyzing and resolving application issues Debugging code and … identifying root causes Communicating with users, developers, and stakeholders Improving application stability and performance Automating processes using Engineering tools Participating in change management Creating runbooks and user documentation Managing support tickets MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree and five years of software development experience MUST HAVE SKILLS AND LICENSES REQUIRED TO PERFORM THE JOB: Practical use of More ❯
a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical Customer SupportSpecialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by … Help customers choose the right sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Provide datasheets, wiring diagrams, ePlan Macros, etc. Log activity in More ❯
and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust. The Lead IT SupportSpecialist is a crucial role within our international organisation, responsible for providing advanced technical support within the IT support team, which includes colleagues based in various … global locations. This position involves resolving complex technical issues, mentoring support staff, both locally and remotely, contributing to the development of global support processes and documentation, and ensuring a high level of customer satisfaction. The Lead IT SupportSpecialist will act as an escalation point for challenging technical problems, and for stakeholders, and will play a … key role in maintaining the efficiency and effectiveness of the IT support function. What you'll be doing: Serve as the primary point of escalation for complex technical issues Provide advanced diagnosis and resolution for hardware, software, and system-related issues, Mentor IT support staff, providing guidance and training. Participate in the creation and implementation of IT supportMore ❯
Cheshire West and Chester, Cheshire, United Kingdom
Thomas Lee Recruitment
a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical Customer SupportSpecialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by … Help customers choose the right sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Provide datasheets, wiring diagrams, ePlan Macros, etc. Log activity in More ❯
Technical SupportSpecialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the … why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced … technical issues in real-time and providing best practices. As a Technical SupportSpecialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's More ❯
why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced … technical issues in real-time and providing best practices. As a Technical SupportSpecialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's … ideas and ways of working. What You'll Do Be the passionate face and voice of our brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and More ❯
The SupportSpecialist's primary responsibilities are technical support and customer service. Support Specialists provide a point of contact for end-users to receive technology support for supported university-owned and personally-owned equipment. SupportSpecialist's ensure end users can accomplish business and education tasks by helping them resolve technical issues. Support … and ultimately resolve end user computer related help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation. Support specialists coordinate with other IT departments to ensure that reported issues are being resolved. Must accomplish necessary certifications (CompTIA A+, MOS, hardware vendor repair certifications, others as required). … in computer troubleshooting or a similar technical field required. Must possess or be able to obtain following certifications: CompTIA A+, Vendor Hardware Repair (Dell, HP, Lenovo, Apple), Microsoft Office Specialist (Excel, Word, PowerPoint, Outlook), and Approved University Driver. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to More ❯
Widnes, Cheshire, England, United Kingdom Hybrid / WFH Options
VIQU Limited
Job Title: Unit4 (Agresso) Business Systems SupportSpecialist Location: Widnes (Hybrid – Mostly Remote Working) Salary: Up to £38,000 per annum VIQU is proud to be working with a forward-thinking public sector organisation to recruit a Business Systems SupportSpecialist with strong experience in Unit4 (Agresso) . If you're passionate about supporting and optimising … enterprise systems and want to play a central role in a values-driven, supportive environment, this is your opportunity. You’ll be the go-to specialist for Unit4 (Agresso/Business World) , supporting key areas such as Finance, HR, and Payroll. Working closely with the Business Systems Manager, you’ll resolve issues, manage user access, and support ongoing … requests related to Unit4/Agresso Carry out system administration tasks: user account creation, permissions, role changes, and workflow monitoring Run consistency checks, system housekeeping, and access control reviews Support system upgrades, rollouts, and ongoing development of the Unit4 platform Assist with testing, documentation, and user support during implementation phases Collaborate cross-functionally to ensure the system meets More ❯
Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in … and personal development for their employees. Skills & Experience Required: Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice An understanding of anti-money laundering (AML) issues and ID verification processes (preferred) A strong customer service/customer focussed ethos Ability to work under pressure and in … including the use of Microsoft software A diligent worker with a high level of attention to detail Strong communication skills, written and verbal Key Duties & Responsibilities: Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch Supporting clients on-boarding onto systems, providing timely responses and resolutions of supportMore ❯
Greater Reading Area, United Kingdom Hybrid / WFH Options
Point of Rental Software
meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. About the role ... The Customer SupportSpecialist provides application/business support to our customers. When the "CSS" becomes an expert in the intricacies of our software and the hire/rental industry … there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician. You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O …/S, basic network troubleshooting and IIS. Performance Providing telephone and email support to external customers and colleagues providing an excellent level of service Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status More ❯
Databricks is hiring an experienced IT SupportSpecialist to help scale and optimise our business processes, working with users globally to improve productivity and provide in-person service at our London office by resolving an array of technical issues. You will be a vital member of the IT Support team and ensure the best possible user experience … the bar for providing capabilities to facilitate exceptional customer interactions with all Bricksters through tickets, systems, AV, and other mediums of engagement. The impact you will have: You will support our core platforms - user support, ticketing, procurement, and provisioning. You will take ownership of customer issues escalations as a member of the IT support staff, applying your … Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders. Provide the best customer service experience for all Bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce. Maintain the asset inventory system and ensure all hardware/software allocations are More ❯
agencies, ad tech, and brand marketing. We're passionate about enabling creativity and building software that makes content creation better, faster, and more efficient. We're seeking a Technical SupportSpecialist to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success, Product, and … opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production, campaign trafficking, analytics and more. If you're looking to get your foot in the door at an amazing software company where you … work will be recognized, appreciated, and rewarded - look no further! Our team members have grown from this entry-level role to everything from regional or global team leads in support to members of our Solutions and Customer Success teams. Responsibilities Develop and maintain expert knowledge of the Celtra platform to support clients, partners and internal teams in the More ❯
This team prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively … and the ability to work across multiple teams without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work … done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided. All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure More ❯
Job Title : Technical SupportSpecialist Location : Remote Compensation : Performance-based rewards tied to issue resolution and customer feedback Job Description : Join us as a Technical SupportSpecialist and provide technical assistance to our users. If you have a knack for troubleshooting and resolving technical problems, we want you on our team! Responsibilities : Provide technical assistance and … troubleshoot issues Ensure quick and effective resolution of technical problems Maintain high customer satisfaction through excellent support Requirements : Proven experience in technical support Strong problem-solving and technical skills Excellent communication and customer service skills More ❯
Customer Service & Technical SupportSpecialist - London - £40k Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer supportspecialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements. Key Responsibilities: Provide first-line support for customers and installers. Troubleshoot and resolve system issues. More ❯
Alderley Edge, Cheshire, North West, United Kingdom Hybrid / WFH Options
Niche Employment Solutions Limited
IT SupportSpecialist - Unified Communications Telecoms Location: Hybrid Alderley | Salary £28,000 £35,000 DOE Are you a technically minded IT specialist working within Unified Communications with a passion for seamless communication and connectivity? My client is looking for several experienced Unified Communications Specialist to join their IT team and help the delivery, support, and … working with cutting-edge UC tools and making a real impact across the business, this role could be a great fit for you! Working as part of the UC SupportSpecialist Team based, youll work to support business customers, taking ownership of tasks and dealing with queries efficiently. They are looking for a Unified Communications/Telecoms … Specialist that has previous experience and knowledge of: 1st and 2nd line technical support, assisting customers with problem resolution Technical aspects of telecommunications/connectivity, ideally in a business-to-business support role Manage and support enterprise-level UC solutions, including VoIP telephony , managed Wi-Fi , and connectivity platforms . Configure and troubleshoot systems such as More ❯
Job title: Technical Support Coordinator/Specialist Job location: London, UK (5 Days Onsite) Job type: Contract Client: Wipro Mandatory Skills: Technical Support Experience: 5-8 Years Key Qualifications Passionate about customer service and end-user experience. Ability to assess customer support needs and provide solutions or refer them to other support options available. Experience … phase of end-user support. Effective communication skills that enable comfortable conversations with both small groups and individual users. Job Description Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator/Specialist team member is responsible for: Providing end-user desktop support for internally developed software solutions, ensuring high customer … for resolution. Providing application training for new users to ensure a smooth onboarding experience. Adapting to change as products evolve. Education/Experience Previous help desk or customer technical support experience. Troubleshooting skills. Customer service skills. Software proficiency. Experience with ticketing systems and remote support tools. More ❯
Technical SupportSpecialist Standout opportunity for a Technical SupportSpecialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game. Salary to £46,000 Office … working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical SupportSpecialist Key Responsibilities: Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware … including PC imaging Administer the IT team’s shared inbox and calendar for effective communication and scheduling Procure IT equipment and manage inventory in accordance with firm policy Provide support to other European offices, including occasional travel and out-of-hours coverage Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as More ❯
ASD is seeking a VIP SupportSpecialist who will be responsible for providing an outstanding level of direct customer support to OUSD(C) VIP users. The VIP SupportSpecialist will have extensive experience in face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices, experience in the JSP … environment. This position requires onsite Monday through Friday support at the Pentagon and after-hours or weekend support as needed. The ideal candidate must be proficient with MS Windows with a minimum of 4 years' experience administering, in-depth understanding of modern Microsoft Active Directory (AD) infrastructure, complete understanding of Microsoft Windows 365 and Microsoft Suite, experience in … TCP/IP and VMware Virtualization technologies, and experience in DoD practices. Responsibilities include the following tasks: Provide face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices. Provide technical support on Microsoft operating systems and network services. Configure Microsoft Office user settings as required. Oversee JSP Add, Move, and Change VIP More ❯
Title: Technical SupportSpecialist Location: London Salary: Competitive Ryder Reid Legal is seeking an experienced and proactive Technical SupportSpecialist to join a prestigious global law firm on a permanent basis. This is a hands-on role supporting the firm's busy legal and operational teams across Europe, ensuring seamless technology experiences in a collaborative, inclusive … office environment. Key Responsibilities: Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently. Manage service requests and incidents via internal ITSM systems. Support live AV events and deploy unified communications solutions. Install and configure devices and ensure standardised software deployment across locations. Oversee IT inventory, procurement, and maintain clear documentation of systems and processes. … Coordinate regional support across European offices, including travel as needed. Support mobile device usage and maintain security compliance across systems. Administer shared calendars and inboxes for streamlined team scheduling. Qualifications: Proven experience in legal or professional services IT support. Solid understanding of Windows OS and Office 365 applications. Comfortable with iOS/Android device management. Experience using ITSM More ❯
Widnes, Cheshire, United Kingdom Hybrid / WFH Options
VIQU IT
Unit4 Business Systems SupportSpecialist Widnes (Hybrid, Mostly Remote) Up to £38,000 + benefits Good Unit4 people are hard to find. So when we come across one, we don’t waste their time. If you know your way around Unit4 (Agresso/Business World) — not just clicking buttons but actually understanding how the engine runs — then this … Unit4 Business Systems SupportSpecialist role might be the right move for you. You’ll be the person who keeps HR and Payroll systems ticking. Not in a “reset the password” kind of way, but in the sense of real functional support. Administering user access. Fixing workflows. Supporting upgrades. And quietly becoming the person everyone goes to when … too. A 4-day work week is available for the right person. Same impact, better balance. What you’ll actually be doing: You’ll manage the Unit4 Business Systems SupportSpecialist ticket queue. Real issues, not just password resets You’ll carry out day-to-day admin in Unit4. New users, role changes, access control, consistency checks, the More ❯
Technology SupportSpecialist Barbican/Hybrid Technology Permanent Full Time Competitive salary available, depending on experience 37.5 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK … s wellbeing. It starts with passion and commitment to quality. It starts with you. As a Technology SupportSpecialist , you'll show demonstrable technical ability of Windows 10 and associated technologies such as backup and anti-virus, with a collaborative and concise communication style and, technical awareness and literacy of Microsoft cloud technologies such as Office365. You'll … have strong problem-solving skills, ability to deliver excellent customer service and resolve incidents in a professional and timely manner. As our Technology SupportSpecialist, you will: Provide desk-side support within the Nuffield Health Support Office's based in Epsom and Barbican, including an enhanced level of support for executive teams Deliver a rolling More ❯
Position Overview: We are seeking a skilled and customer-focused Computer User SupportSpecialist to provide Tier I and Tier II technical support to end users on Eglin AFB. The ideal candidate will have experience troubleshooting hardware, software, and network issues in a classified environment, with a strong understanding of DoD security practices and compliance standards. Key … Responsibilities: Provide timely and professional technical support to end users for desktop, laptop, printer, and peripheral issues. Install, configure, and maintain software and hardware in accordance with security policies. Troubleshoot and resolve user access, connectivity, and account issues within secure environments. Maintain user accounts, permissions, and group policies in Active Directory. Document technical issues, resolutions, and procedures in a … ticketing system. Coordinate with cybersecurity and system administration teams for escalated support needs. Assist in the setup and support of classified systems and ensure compliance with DoD standards. Provide support for video teleconferencing and other collaboration tools. Perform periodic system updates and patching in coordination with cybersecurity guidelines. Required Qualifications: Active Top Secret clearance. CompTIA Security+ CE More ❯
Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Eclectic Recruitment
We are currently recruiting on behalf of one of our Cambridge based clients who are looking for an Application SupportSpecialist to join their team on a full time, permanent basis with options of hybrid working. Key responsibilities will include: Providing 1st line support for staff members on bespoke, in-house applications, and escalating where necessary Providing … training and support on systems to both technical and non-technical staff Working closely with the IT and Operations team to maintain and update software Working with large datasets and assist with data management across the company Ensure compliance with company policies and procedures Contribute and assist with software projects and upgrades The successful candidate will have: Experience in More ❯
steadfast commitment to risk mitigation and efficiency creation within the foreign exchange marketplace, equipping clients with advanced products that render trading more expedient, secure, and cost-effective. ORACLE CLOUD SUPPORTSPECIALIST Salary: £90,000 - £110,000Location: London A distinguished financial services institution is seeking an Oracle Cloud SupportSpecialist to join its esteemed London-based team. … within the foreign exchange marketplace, equipping clients with advanced products that render trading more expedient, secure, and cost-effective. What you'll do: In the capacity of Oracle Cloud SupportSpecialist based in London, you will be entrusted with providing advanced technical oversight across all facets of the Oracle Cloud ERP/EPM platform. Your daily undertakings will … prepared documentation and collaborative learning engagements. Ultimately, your proficiency will underpin the reliability of mission-critical finance and procurement systems upon which thousands depend. * Provide expert technical counsel to support teams by resolving escalated matters pertaining to Oracle Cloud ERP/EPM applications within Finance and Procurement.* Sustain and enhance integrations between Oracle Cloud ERP applications and ancillary internal More ❯