Computer Support Specialist
- Hiring Organisation
- Safe Horizon, Inc
- Location
- New York City, New York, United States
- Employment Type
- Permanent
- Salary
- USD Annual
upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution. Escalates tickets when issues are not easily identified or corrected. Provides help … plan and accomplish goals. Performs a variety of IT related tasks as assigned. Works under general supervision; reports to the Director of IS Support Services. Evaluates documented resolutions to analyze trends for prevention of future problems. Alerts management of emerging trends in incidents. A certain degree of creativity ...