Job Title: 2nd Line VoIP/Network Engineer Location: Pencoed, Wales Salary : £26,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and … to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when … escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to More ❯
and assist other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks, including wireless experience. Intermediate knowledge of VoiceoverIP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings, solutions, and processes. Adheres to the call ticketing system for each incident More ❯
and assist other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks, including wireless experience. Intermediate knowledge of VoiceoverIP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings, solutions, and processes. Adheres to the call ticketing system for each incident More ❯
management strategies to increase efficiency. • Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage. • Customer Support: Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently. Required Qualifications: • 5+ years' experience in monitoring and administering Cisco Telecommunication systems. • Must have an active TS/SCI More ❯
required to work nights, evenings and weekends Have you got what it takes? 3+ years' experience in telecommunications Experience with T1, DS3, OC3, OC12 install and test Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc) Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
required to work nights, evenings and weekends Have you got what it takes? 3+ years' experience in telecommunications Experience with T1, DS3, OC3, OC12 install and test Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc) Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS More ❯
Replacing or repairing equipment IT Projects Skills and Experience Helpdesk support/IT support experience Phones and Tablet support Networking (DNS & DHCP, TCP/IP) Remote Support 365 Azure VoiP Telepphone Systems Exchange Active Directory Printer troubleshooting Desirable IT Qualifications Telephone troubleshooting This is a fantastic opportunity with an exciting client, apply now to not miss out! - Salary disclosed on More ❯
a scientific or technical discipline • Linux/Windows server operating systems • Oracle Database Management • Shell scripting, SQL queries • Knowledge of the security issues and migrations for digital telephony and VoIP systems • Skills and experience that are highly desired but not required to perform the work include: o Experience with Ruby on Rails, PowerBuilder, and/or Avaya Telephone Systems o More ❯
The role requires deep expertise in telecommunications protocols and core network operations, emphasizing monitoring, diagnosing, and improving network performance. • Advanced understanding of core telecom network protocols, including SS7, SIP, VoIP, TCP/IP, and Diameter. • Experience with monitoring and analyzing telecommunications systems across 2G, 3G, 4G VoLTE, and 5G networks. • Proficiency with packet capture and analysis tools like Wireshark and More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Robertson Sumner Ltd
with strategic on-site client engagement. The successful candidate will work closely with sales consultants to deliver tailored, impactful pre-sales support in Azure, Microsoft 365/O365, cybersecurity, VoIP, connectivity, and print technologies. Why This Role Stands Out Leading Microsoft-Focused Expertise: Join a company established for over 35 years as a Microsoft Partner, specialising in cloud, workplace collaboration … demonstrable deployment history. Consultative Approach: Strong communication skills with the ability to translate technical capability into business value for a range of stakeholders. Broad IT Insight: Awareness of cybersecurity, VoIP, networks, connectivity, and print+document management—understanding end-to-end IT landscapes. Client-Facing Confidence: Comfortable leading workshops, demonstrations, and solution walkthroughs. Team Player Ethos: Collaborative, solution-oriented, self-driven attitude More ❯
Port Talbot, Neath Port Talbot, Wales, United Kingdom
Hatched Talent Solutions Ltd
of experience in IT support, including cloud, hardware, and software administration. - Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin. - Familiarity with Microsoft Azure and VoIP systems is highly desirable. - A full UK driving licence (this role includes on-site visits). - Professional, reliable, and customer-focused with excellent communication skills. - Comfortable working independently and as More ❯
infrastructure and development teams. Share experience regarding new technologies and assist end users in using these technologies efficiently. Install and configure hardware such as computers, scanners, printers, mobile phones, VoIP telephony, and support software installations, network usage, and time tracking. Manage access rights and user accounts. Monitor and support the Warehouse Management System, configuring it according to operational needs. Contribute More ❯
and mission priorities. - Other tasks as assigned. Job-Specific Minimum Requirements: - Active Secret clearance - U.S. Citizenship with no dual citizenship (required by contract). - 7+ years of experience in VOIP administration or a related telecommunications role. - 4+ years focused on analysis, design implementation, trouble shooting and design of telecom systems. - 2+ years working in a unix/linux environment, monitoring More ❯
and mission priorities. - Other tasks as assigned. Job-Specific Minimum Requirements: - Active Secret clearance - U.S. Citizenship with no dual citizenship (required by contract). - 7+ years of experience in VOIP administration or a related telecommunications role. - 4+ years focused on analysis, design implementation, trouble shooting and design of telecom systems. - 2+ years working in a unix/linux environment, monitoring More ❯
Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of Office 2016 Experience with Skype for Business SCCM deployment experience Excellent communication skills, able to effectively communicate with both technical and business-focused individuals More ❯
Basingstoke, Hampshire, South East, United Kingdom
Hotality IT Solutions Ltd
on-site and remote IT support and project delivery Acting as the go-to advisor for hospitality and residential-care clients Resolving complex issues across servers, networking, virtualisation, and VoIP Leading by example for 2nd Line engineers Building long-term trust and relationships with clients Youll Need Experience In Windows Server/Desktop troubleshooting Hyper-V or VMware (ESXi) VLANs … switching, and network diagnostics 3CX or Mitel VoIP would be a bonus Hotel or residential-care industry IT knowledge and experience would be amazing too You Must Have A full UK driving licence and your own vehicle Willingness to travel frequently to client sites Strong communication skills and a pride in doing things right What We Offer More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Context
1st and 2nd line IT teams * Install, update, maintain, and support various software packages and hardware * Perform Active Directory administration and deploy software via Endpoint Manager * Support SIP/VOIP telephony and video conference systems * Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Context
taking on further responsibilities Role Requirements: - Experience in a 1st/2nd line technical support role - Cisco Networking knowledge - Some knowledge of switches, routers and firewalls - An understanding of VoIP telephony solutions - Knowledge of virtualisation or storage solutions would be beneficial, but not a must have - Knowledge around server technologies - AD/Entra ID, Exchange OR Citrix experience would be More ❯
holidays An extra day off after prolonged service Shorter days on Friday Key Responsibilities: ServiceDesk Management Cloud migration & Development Networking VLAN management Technical Support Documentation Training Sessions Project Work VoIP Telephony Systems CCTV Systems Cabling & Switches Hardware & Software Mobile management Printers Manage network security Skills & Experience: Experience in a school environment Network infrastructure Proficient in a range of systems and More ❯
holiday An extra day off after prolonged service Shirter days on Friday Key Responsibilities: ServiceDesk Management Cloud migration & Development Networking VLan management Technical Support Documntation Training Sessions Project Work VoiP Telephony Systems CCTV Systems Cabling & Switches Hardware & Software Mobile management PrintersManage network security Skills & Experience: Experience in a school environment Net work infrastructure Proficient in a range of systems and More ❯
possesses and is able to maintain an active U.S. Top Secret security clearance. ADDITIONAL QUALIFICATIONS: • Install and resolve software problems with applications to include secure print/scan, Sentris, VoIP, Gitlab, Microsoft SQL, Postgres, and WSUS. • Experience with AWS and Azure cloud environments. • Low voltage cabling experience. • Experience with a scripting language (Bash or Python preferred) to automate and solve More ❯
routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies. Strong understanding and in-depth knowledge of IP network/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. More ❯
PRISM seeks a VoIP Network Engineer to join our team. In this role, you will have a strong understanding of voice and data networking technologies, focusing on VoiceoverIP (VoIP) systems. This role requires technical expertise, problem-solving skills, and a customer-centric approach. Responsibilities: Design, implement, and maintain VoIP systems, including IP PBXs, softphones, and other related hardware … and software. Troubleshoot and resolve complex VoIP network issues, such as voice quality problems, call failures and network congestion. Configure and optimize VoIP networks for optimal performance, reliability, and security. Monitor network performance metrics and proactively identify potential issues. Collaborate with other IT teams to ensure seamless integration of VoIP systems with existing network infrastructure. Stay up-to-date with … the latest VoIP technologies and industry best practices. Provide technical support to end-users and other IT staff. Document network configurations, procedures, and troubleshooting steps. Qualifications: Qualifications Active DoD Top Secret Clearance Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent experience. 14+ years of IT network engineering experience, including Tier II/III support and More ❯
routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies. Strong understanding and in-depth knowledge of IP network/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. More ❯
Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Germany. Fluent German Speaker. Remote German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are … 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. TCP/IP networking knowledge and VoIP technology exposure. Understanding of TCP/IP and internet fundamentals Software, telecommunications and IP Telephony Demonstrated technical problem-solving proficiency. Excellent analytical and advanced troubleshooting skills with end-users/ More ❯