1st line IT Support
- Hiring Organisation
- Distinct Recruitment
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £13.77 per hour
line support? if so we are looking for you to join a team supporting their store networks with first line queries. The 1st Line Support Analyst is the first point of contact for all IT-related incidents and service … ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution Provide first-time fixes using standard troubleshooting steps, documented workarounds, and knowledge base articles. Assist with password resets, account unlocks, software installations ...