1st Line Support Jobs in the East Midlands

First Line Support
England > East Midlands

The median First Line Support salary in the East Midlands is £27,500 per year, according to job vacancies posted during the 6 months leading to 11 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 May 2025
Same period 2024 Same period 2023
Rank 104 133 137
Rank change year-on-year +29 +4 +19
Permanent jobs requiring a 1st Line Support 41 57 38
As % of all permanent jobs advertised in the East Midlands 1.55% 1.30% 1.34%
As % of the Job Titles category 1.63% 1.37% 1.52%
Number of salaries quoted 41 54 33
10th Percentile £24,000 £21,250 £21,000
25th Percentile £25,500 £22,500 £23,500
Median annual salary (50th Percentile) £27,500 £25,000 £25,000
Median % change year-on-year +10.00% - +8.70%
75th Percentile £29,250 £27,500 £28,000
90th Percentile £40,250 £28,525 £28,750
England median annual salary £27,500 £25,000 £25,000
% change year-on-year +10.00% - +4.17%

All Permanent IT Job Vacancies
East Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 2,517 4,157 2,499
% of permanent jobs with a recognized job title 94.98% 94.50% 88.27%
Number of salaries quoted 1,047 3,020 1,352
10th Percentile £26,250 £25,750 £26,250
25th Percentile £31,250 £31,250 £36,250
Median annual salary (50th Percentile) £45,000 £42,500 £50,000
Median % change year-on-year +5.88% -15.00% +5.26%
75th Percentile £60,000 £56,000 £63,750
90th Percentile £68,750 £68,750 £75,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 1st Line Support in the East Midlands over the 6 months to 11 May 2025.

Salary histogram for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 6 months to 11 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottinghamshire +13 14 £28,000 +12.00%
Leicestershire - 13 £26,000 -
Northamptonshire -27 7 £27,500 +7.84%
Lincolnshire +13 6 £27,500 -
Derbyshire +9 1 £26,500 +10.42% 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 11 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 1st Line Support in the job title.

1 25 (60.98%) Windows
1 25 (60.98%) Microsoft 365
2 24 (58.54%) Microsoft
2 24 (58.54%) Social Skills
3 23 (56.10%) Active Directory
4 22 (53.66%) Customer Service
5 17 (41.46%) Microsoft Exchange
6 15 (36.59%) Azure
7 13 (31.71%) Entra ID
8 12 (29.27%) Problem-Solving
9 11 (26.83%) Onboarding
9 11 (26.83%) VoIP
9 11 (26.83%) SharePoint
9 11 (26.83%) SLA
10 10 (24.39%) Asset Management
11 9 (21.95%) Law
11 9 (21.95%) ITSM
12 8 (19.51%) Continuous Improvement
12 8 (19.51%) Windows Server
13 6 (14.63%) Remote Desktop
13 6 (14.63%) Hyper-V
13 6 (14.63%) Data Protection
13 6 (14.63%) Mobile Device Management
13 6 (14.63%) Meraki
13 6 (14.63%) Ethernet
13 6 (14.63%) CRM
13 6 (14.63%) Virtual Desktop
13 6 (14.63%) Inventory Management
14 5 (12.20%) ITIL
14 5 (12.20%) Sage

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (41.46%) Microsoft Exchange
2 11 (26.83%) SharePoint
Applications
1 2 (4.88%) Microsoft Office
Cloud Services
1 25 (60.98%) Microsoft 365
2 15 (36.59%) Azure
3 13 (31.71%) Entra ID
4 5 (12.20%) OneDrive
Communications & Networking
1 11 (26.83%) VoIP
2 6 (14.63%) Ethernet
2 6 (14.63%) Remote Desktop
3 1 (2.44%) Firewall
Database & Business Intelligence
1 1 (2.44%) SQL Server
General
1 24 (58.54%) Social Skills
2 9 (21.95%) Law
3 5 (12.20%) Analytical Skills
4 4 (9.76%) Inclusion and Diversity
4 4 (9.76%) Public Sector
5 1 (2.44%) Telecoms
Miscellaneous
1 11 (26.83%) Onboarding
2 1 (2.44%) Driving Licence
2 1 (2.44%) PlayStation
Operating Systems
1 25 (60.98%) Windows
2 8 (19.51%) Windows Server
3 1 (2.44%) Windows 10
Processes & Methodologies
1 22 (53.66%) Customer Service
2 12 (29.27%) Problem-Solving
3 10 (24.39%) Asset Management
4 9 (21.95%) ITSM
5 8 (19.51%) Continuous Improvement
6 6 (14.63%) CRM
6 6 (14.63%) Data Protection
6 6 (14.63%) Inventory Management
6 6 (14.63%) Mobile Device Management
7 5 (12.20%) Change Management
7 5 (12.20%) ITIL
7 5 (12.20%) Logistics
7 5 (12.20%) Migration
8 2 (4.88%) Incident Management
8 2 (4.88%) Service Delivery
9 1 (2.44%) Proactive Maintenance
9 1 (2.44%) Remote Monitoring and Management
Qualifications
1 1 (2.44%) Microsoft Certification
Quality Assurance & Compliance
1 11 (26.83%) SLA
System Software
1 23 (56.10%) Active Directory
2 6 (14.63%) Hyper-V
2 6 (14.63%) Virtual Desktop
Systems Management
1 1 (2.44%) SCCM
Vendors
1 24 (58.54%) Microsoft
2 6 (14.63%) Meraki
3 5 (12.20%) Sage
4 2 (4.88%) ServiceNow