ref 6732 Full time hours n a temporarybasis Key Responsibilities: Provide first and second-line technical support via phone, email, and in person. Log, manage, and resolve incidents and service requests using the Service Desk system. Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals. Install, configure, and maintain IT equipment and applications. Escalate complex … issues to senior technicians or third-line support when necessary. Maintain accurate documentation of support activities and solutions. Deliver excellent customerservice and communicate effectively with users of all technical levels. Support onboarding and offboarding processes, including account setup and equipment provisioning. Assist with system updates, backups, and routine maintenance tasks. If you are interested in the role More ❯
Lewes, Sussex, United Kingdom Hybrid / WFH Options
Sammons Recruitment Ltd
About the Role: Provide day-to-day technical support (first/second line) for users, covering hardware, software, peripherals and basic network issues Diagnose, resolve and escalate incidents and service requests using agreed processes and documentation Deploy, configure and maintain desktops, laptops, mobile devices and peripherals; carry out imaging and software installations Support day-to-day operation of servers … basic network troubleshooting and connectivity checks; liaise with third-party suppliers where required. Maintain accurate asset inventories, documentation and knowledge base articles to support consistent service delivery Work with colleagues to ensure security, backup and compliance standards are maintained About You: Previous experience in first/second line ICT support roles Good working knowledge of Windows desktop OS, Microsoft … Office suite and standard business applications Competence installing, configuring and troubleshooting PCs, laptops, printers and mobile devices Basic networking knowledge and ability to diagnose connectivity issues Good communication and customerservice skills, able to explain technical issues to non-technical users If you know someone suitable for this role, share the word and through our referral scheme receive More ❯
Lewes, East Sussex, United Kingdom Hybrid / WFH Options
Sammons Recruitment Ltd
About the Role: Provide day-to-day technical support (first/second line) for users, covering hardware, software, peripherals and basic network issues Diagnose, resolve and escalate incidents and service requests using agreed processes and documentation Deploy, configure and maintain desktops, laptops, mobile devices and peripherals; carry out imaging and software installations Support day-to-day operation of servers … basic network troubleshooting and connectivity checks; liaise with third-party suppliers where required. Maintain accurate asset inventories, documentation and knowledge base articles to support consistent service delivery Work with colleagues to ensure security, backup and compliance standards are maintained About You: Previous experience in first/second line ICT support roles Good working knowledge of Windows desktop OS, Microsoft … Office suite and standard business applications Competence installing, configuring and troubleshooting PCs, laptops, printers and mobile devices Basic networking knowledge and ability to diagnose connectivity issues Good communication and customerservice skills, able to explain technical issues to non-technical users If you know someone suitable for this role, share the word and through our referral scheme receive More ❯
