8 of 8 Temporary Incident Management Jobs in England

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

health technologies, ensuring they meet rigorous safety standards throughout their lifecycle, from design and development through to deployment and operational use. You will demonstrate a strong understanding of safety management principles, clinical risk management, and assurance methodologies. Your work will involve close collaboration with technical and clinical teams within NHS England, as well as providing expert safety advice … clinical safety assessments and undertake clinical safety analyses using a broad selection of appropriate techniques. This can be found under key accountabilities in JD Facilitate and deliver Clinical Risk Management training. This can be found under key accountabilities in JD Develop relationships with suppliers and/or customers while planning and conducting clinical risk management activities for a … the bottom of the pay band. Responsibilities include: Conduct clinical safety assessments and undertake clinical safety analyses using a broad selection of appropriate techniques. Facilitate and deliver Clinical Risk Management training Develop relationships with suppliers and/or customers while planning and conducting clinical risk management activities for a release. Act in a way that is compliant with More ❯

Service Requests, ensuring that they are recorded accurately, and that via utilisation of the knowledge base appropriate resources are applied, and will be responsible for handling requests throughout the incident management lifecycle within agreed SLA & KPI timescales. Escalation and liaison with other service providers for incidents requiring specialist help. Understanding and utilising remote support and management tools … to assist in ongoing management and resolution of incidents. To contribute to the expansion and maintenance of the knowledge base Maximising customer satisfaction at every interaction and resolve as many incidents at First Contact as possible. You will be required to work within a shift pattern covering current core service hours of 8am to 5pm Mon-Fri. About us More ❯

to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work … configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more More ❯

attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment. Proficient in SQL and experienced with integrated business systems. Skilled in using ticketing/incident management tools (SysAid, ServiceNow, etc.). Excellent communication and stakeholder collaboration skills. Self-motivated, proactive, and able to work independently. Strong documentation skills with a process-driven mindset. More ❯

reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region. • Provide customer support and perform service desk incident management. • Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. … ensure the correct courses are made available. 5 days per week onsite required Essential: • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers. • Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities. • Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air More ❯