2 of 2 Temporary Incident Management Jobs in England

needs, and foster a culture of continuous improvement. Manage team schedules and ensure adequate coverage to meet service level agreements (SLAs). Service Delivery Management: Oversee the efficient and effective resolution of Digital related incidents and service requests. Monitor and analyse service desk performance metrics (e.g., first-call resolution … satisfaction) and implement improvements. Ensure adherence to ITIL best practices and internal processes. Act as an escalation point for complex or critical issues. Stakeholder Management: Build and maintain strong relationships with internal stakeholders across different departments. Communicate effectively with users regarding incident status and service updates. Gather feedback … verbal) and interpersonal skills. Experience with service desk ticketing systems. Demonstrated ability to drive process improvement and enhance customer satisfaction. Strong organisational and time management skills with the ability to prioritise effectively. Person Specification Qualifications Essential Relevant Masters Degree or equivalent level of experience in IT ITIL V3/ More ❯

key responsibilities and accountabilities will include: Accurately record and document incidents in Optums CRM, following ITIL best practices. Diagnose and resolve incidents through the incident management process. Participate in ongoing projects, providing support and feedback during the project lifecycle. Identify and escalate trends, proposing appropriate solutions. Provide a More ❯