Job summary Fantastic opportunity to become a member of our IT Service Management team within the Leeds Teaching Hospitals NHS Trust. Reporting to the Steve Thomas your role will be supporting operational IT services and CSU clinical teams with delivery of operational services, project implementation and supplier relationships. In return, we can offer you a varied, interesting, and challenging … Planned Interview Date 08/09/2025 Main duties of the job The IT Service Manager supports several CSUs as the IT business partner providing, IT advice, IncidentManagement, Problem Management, Risk Management, Procurement Support, Project Support and Supplier Management. You will take responsible for 3 x CSUs (Pathology, Womens and Childrens). You will … or understanding Skills and Behaviours Essential Experience of working in a team Desirable Problem solving Presentation Running meetings/incidents Experience Essential NHS Experience, IM&T Service, Support/Management Desirable Leading in Service Management environments Customer Service Conducting Service Reviews Supplier ManagementIncidentManagement Risk Management Certificate of Sponsorship Applications from job seekers More ❯
implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incidentmanagement, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and … service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incidentmanagement, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices … and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads More ❯
North Cumbria Integrated Care NHS Foundation Trust
patient care whilst delivering the digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incidentmanagement, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements to our applications and making use … design and implementation to decommissioning for technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incidentmanagement and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used in the Trust and an understanding … multiple organisations and in multi-disciplinary teams oWorking with external suppliers and providers oExperience of product delivery and maintenance oSystem administration oUnderstanding requirements and delivering services to customers oIncident management oProblem identification and resolution oWorking as part of a team oWorking in a high pressure environment Desirable oWorking in a healthcare setting oExperience of project delivery Knowledge Essential oPrinciples More ❯
practices and automated threat responses. Review of actual or potential security breaches and vulnerabilities and oversight of prompt and thorough investigations, including recommending actions and appropriate control improvements. Line management of the assigned team members, ensuring their skills and capabilities meet the current and future needs of the Society. Oversight of security requirements for all Technology Services (including infrastructure … audio-visual services, end-user computing, enterprise applications, facilities and communications services) through planning, installation, maintenance, and acceptance of network components and services processes. Lead and deliver implementation and management of network security measures including access control, authentication, encryption and intrusion detection/prevention. Manage large-scale identity and access management initiatives and oversee the integration of identity … and access management services with new technologies. Working with the SecOps and SOC teams to develop, continuously improve, maintain and regularly test incidentmanagement policy and procedures. Ensuring security operations controls and processes adhere to relevant laws and standards including GDPR, Data Protection Act, Cyber Essentials, PCI DSS. Identify, assess and clearly communicate risks in the domains More ❯
in collaboration with the IT Manager and liase with other teams in order to highlight and assess needs. Provide guidance to staff on software usage. Regular use of the management system to track hardware, software and warranty licenses. Support with procurement activities relating to IT. Regularly perform maintenance tasks and system check. Create and maintain a checklist of routine … role. Be able to multitask and prioritise your workload. Be able to communicate effectively both verbally and written. Have excellent problem-solving skills. Proficiency in using ticketing systems for incidentmanagement and tracking. Strong knowledge of hardware and software installation, configuration, and troubleshooting. Fluency in both written and spoken English and local language. What happens after you apply More ❯
overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incidentmanagement) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯