9 of 9 Temporary Incident Management Jobs in England

implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and … service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices … and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads More ❯

and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance delivery culture focused on results … business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. Any applications from 'at risk' CSU employees will be given priority in line with CSU policy. As such, all job adverts are subject to this … through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

in collaboration with the IT Manager and liase with other teams in order to highlight and assess needs. Provide guidance to staff on software usage. Regular use of the management system to track hardware, software and warranty licenses. Support with procurement activities relating to IT. Regularly perform maintenance tasks and system check. Create and maintain a checklist of routine … role. Be able to multitask and prioritise your workload. Be able to communicate effectively both verbally and written. Have excellent problem-solving skills. Proficiency in using ticketing systems for incident management and tracking. Strong knowledge of hardware and software installation, configuration, and troubleshooting. Fluency in both written and spoken English and local language. What happens after you apply More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯

infrastructure, ensuring smooth operations and alignment with organisational goals. This temporary role in the not-for-profit sector is based in London and requires a strong focus on technology management and operational excellence. Client Details This not-for-profit organisation. Description The IT Operations Manager will oversee the delivery of IT services and infrastructure, ensuring smooth operations and alignment … with organisational goals. This temporary role in the not-for-profit sector is based in London and requires a strong focus on technology management and operational excellence. Manage and maintain IT infrastructure, ensuring optimal performance and reliability. Provide line management, support, and development. Oversee service delivery, including user support and incident management. Lead and support the organisation … support IT projects to enhance organisational efficiency. Provide regular reporting on IT performance and key metrics. Profile This successful IT Operations Manager should have: Proven experience in IT service management or operations within a professional environment. Proficiency in tools such as JIRA, Office 365, Azure, and cybersecurity platforms like Sophos Central (or similar). Proficiency in cyber and security More ❯

Sync and People Profile. Ensure the security, access, and authorisations are appropriately managed. Provide high-quality service in a demanding customer service environment. Maintain deep knowledge of SF configuration management and integration changes including middleware. Required Skills & Qualifications: Technical and functional experience with SuccessFactors LMS module, platform, and integration. Knowledge of HR products, processes, and the employee lifecycle. Ability … to lead discussions and presentations with senior leaders. Skilled in delivering roadmaps and business cases. Experienced in change and incident management. Ability to challenge requirements and technical solutions effectively. SAP SuccessFactors accreditation is a must. Knowledge of ITIL standards and principles of service support and delivery. Proven experience in relationship management at senior levels. Benefits: Competitive daily rate … within the specified range. Opportunity to work in a dynamic environment and impact significant organisational changes. Exposure to senior management and key decision-making processes. To apply for the SuccessFactors Technical Product Lead position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. The interview process will consist of More ❯