4 of 4 Temporary SLA Jobs in England

networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging ...

audio-visual) support. Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking. Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary. Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly. Contributing ...

Responsibilities Support, maintain, and develop Social Care and Enterprise Applications Provide database maintenance and application support Investigate and resolve technical and business issues within SLA targets Work closely with stakeholders, service managers, and third-party suppliers Support system integrations and digital solutions Produce and maintain technical documentation Ensure secure application ...

given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. ...