8 of 8 Temporary SLA Jobs in England

support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades, patches, and maintenance with minimal ...

troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell ...

policies, processes and procedures Performing miscellaneous job-related duties as assigned by the Service Desk Supervisor Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritizing and managing several open cases and mini projects at one time Keep up to date ...

servicedesk system perform initial triage of all calls and assign to correct team. Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Provide technical expertise on escalated issues that cannot be resolved by Technical Support Officers. ...

changes Collaborate with internal teams and vendors on software roadmaps and licencing compliance Ensure all solutions are delivered to meet customer needs and SLA targets Support infrastructure design and optimisation for software delivery Key Skills & Experience Strong scripting skills (PowerShell, VBScript) Proven experience with Microsoft Intune for application packaging … with Microsoft Defender vulnerability management Knowledge of MSIX App Attach Solid understanding of change management processes (risk, testing, rollback, documentation) Experience in ITIL/SLA-driven environments Excellent problem-solving, customer service, and time management skills Ability to work effectively under pressure and across multiple teams Requirements Eligibility to pass ...

support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with … ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues ...

within SLA. Client Details The company is a well-established organisation within the financial services sector. Description Resolve application incidents and service requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor … Support production deployments, validation, and post-release activities Create and maintain runbooks and support documentation Drive continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. Provide general administration and support to the sales team. Ensure consistent, high-quality service to meet all SLA commitments. Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. Manage KYX requirements with partners and customers as required. Adhere ...