1 to 2 of 2 Temporary SLA Jobs in England with Remote Work Options

Duties will include: Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system Ensuring SLA's are met Collecting relevant information to ensure issues are resolved accurately Contacting clients via software, email or phone when needed Escalating more complex tickets more »

technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »