Job summary A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our servicedelivery and make a real impact on user experience. The role is expected to work across all the stages of the ITIL Service Lifecycle involving Service Design, Service Transition, Service Operation, and Continual Service Improvement. Main duties of the job Main duties will be: o … Delivery of a customer focused Digital Service Desk for all service users o Manage a team of IT Engineers and Service Desk agents including their workload. o Manage incidents and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso More ❯
pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users, improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. The data … engineering service provides a central platform to support the Trust's data analytics, reporting and day-to-day operational servicedelivery and responsible for the end-to-end data engineering lifecycle. There are a number of different teams within IT Operations, aligned to specific user needs/… services. Each team will have a number of different services that form the service offering to end users. Main duties of the job A senior data engineer designs and leads the implementation of data flows to connect operational systems, data for analytics and business intelligence (BI) systems. At this More ❯
temporary basis for 3 months. You’ll be joining a collaborative and fast-paced environment where your input will be key to ensuring seamless servicedelivery during a critical business transformation. As a Junior IT Support Technician , you’ll play a hands-on role supporting users across the … of Windows 10/11, with confidence in installation and issue resolution Excellent communication and organisational skills, with a proactive and professional approach to servicedelivery Ability to work both independently and as part of a cross-functional project team A full UK driving licence and access to More ❯
Northern Lincolnshire and Goole NHS Foundation Trust
support the maintenance and developments to the levels of service. This post holder will be required to focus on the technical support front line service within the End User Computing environment. The role is at the forefront of delivering first line activities providing first class resolution of all related … tickets and service requests received in an efficient and effective manner. The post holder will also be part of the wider Digital Service team being able work inter departments for tickets and service requests to keep the continuation of offering a customer service to internal and … hardware and software used across the Trust. This may be related to PC and peripheral hardware or software configuration, networking, or application specific. If service requests cannot be resolved within the first line service, then escalate them as appropriate to the other sections of Digital Services. Partake in More ❯
WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. … ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to … evaluation through to disposal, with a focus on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD servicedelivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all serviceMore ❯
University College London Hospitals NHS Foundation Trust
Job summary The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square (QS) pathology departments. The digital pathology programme involves pathologists moving from reporting via a glass slide and microscope, to … and performance management, and leadership of change management to achieve improvement in process and patient outcomes. Main duties of the job The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square … demonstrate knowledge of current thinking and policy affecting health and public sector. A commitment to promoting equality and diversity in the workplace and in servicedelivery and development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and More ❯
be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs). Key Responsibilities: Provide … expert technical EUD knowledge, fulfilling service requests efficiently within agreed SLAs. Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation. Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD servicedelivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to More ❯
infrastructure, and technical problem-solving to join our EPR programme. Your role, as EPR Infrastructure Lead, will be to lead and support the technical delivery of desktop, mobile, and printing device services. Main duties of the job Under the direction of the Head of Acute and Core Technology Services … and the Technical Project Manager you will be responsible for the delivery of various elements of the end user computing environment and supporting infrastructure required for successful deployment of our Oracle Millenium EPR platform. Working with the desktop, mobile and service operations teams you will coordinate the deployment … stated closing date if we receive a high number of applications. Job description Job responsibilities Lead on and support the technical aspects of client delivery for desktop, mobile and printing devices Lead on the delivery and configuration of fixed and wireless networking infrastructure for client and mobile devices More ❯
in order to respond to increasing demand of cardiology and respiratory care.In addition the post holder will contribute to the provision of the outpatient service for general cardiology. The post holder will look after patients with a variety of general and specialist Cardiology conditions offering an excellent exposure for … and study. This post will allow successful candidates to develop their clinical skills and experience in a hospital with a track record of innovative servicedelivery, excellence in training and clinical research. The University Hospitals of Leicester is one of the largest and busiest teaching trusts in England … members of staff, providing services to 1 million people across Leicestershire and Rutland with all three hospitals delivering an acute general hospital service About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years More ❯
Wandsworth, London, United Kingdom Hybrid / WFH Options
Adecco
centric Helpdesk to SSA customers, using the Concerto CAFM to receipt and process email and telephone requests for FM support. Provide high quality customer service and maintain high levels of customer satisfaction by owning, prioritising, allocating and processing the request for FM support from receipt to completion. Providing the … requests by email and/or telephone in the Concerto CAFM System. Working closely with FM Helpdesk and FM Team(s) to monitor FM servicedelivery performance and ensure high standards of quality, customer service and customer satisfaction Allocate each request with a CAFM HD Task reference More ❯
Responsibilities Develop and implement a scalable and consistent pricing/resourcing strategy for technical FM services, with a focus on asset management. Translate technical service offerings into compelling marketing and bid collateral that inspire client confidence and support business growth. Collaborate closely with technical SMEs, bid teams, procurement, and … while aligning with broader business goals. Experience developing branded materials or inputting into marketing strategies for technical services. A passion for innovation in engineering servicedelivery and customer engagement. What s on Offer A high-impact role at the centre of technical FM and commercial development. The chance More ❯
Responsibilities · Develop and implement a scalable and consistent pricing/resourcing strategy for technical FM services, with a focus on asset management. · Translate technical service offerings into compelling marketing and bid collateral that inspire client confidence and support business growth. · Collaborate closely with technical SMEs, bid teams, procurement, and … while aligning with broader business goals. · Experience developing branded materials or inputting into marketing strategies for technical services. · A passion for innovation in engineering servicedelivery and customer engagement. What's on Offer · A high-impact role at the centre of technical FM and commercial development. · The chance More ❯
Responsibilities · Develop and implement a scalable and consistent pricing/resourcing strategy for technical FM services, with a focus on asset management. · Translate technical service offerings into compelling marketing and bid collateral that inspire client confidence and support business growth. · Collaborate closely with technical SMEs, bid teams, procurement, and … while aligning with broader business goals. · Experience developing branded materials or inputting into marketing strategies for technical services. · A passion for innovation in engineering servicedelivery and customer engagement. What’s on Offer · A high-impact role at the centre of technical FM and commercial development. · The chance More ❯
University Hospitals Sussex NHS Foundation Trust (279)
realised. The post holder will be required to manage multiple projects, through appropriate project management tools and personal experience/expertise to support the service's objectives and efficiency programme Main duties of the job Management & support of the Pathology Network LIMS and other Technical Project(s) to agreed … workstreams, standards, budgets and timescales.Implementation of complex and simple change across the Pathology IT Service and where appropriate, engage with service users in the Acute Trusts, community services and Primary care. Development of core processes to support the above based on clear operational/business change requirements. Identification … and practices are needed to achieve change and deliver the planned benefits whilst providing subject matter expertise and management skills to develop a strong service delivery. About us At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. More ❯
City of London, Greater London, United Kingdom Hybrid / WFH Options
Qualserv Consulting Limited
remote working This Senior Market Risk Consultant will implement solutions across the EMEA region. Responsibilities include: 10+ years of experience in a similar technology delivery role in Commercial and Investment Banking Market Risk IT domain Extensive knowledge in Market Risk methodologies, analytics, and reporting. This includes architecting solutions for … incidents. Able to understand business and technical concepts, identify potential issues and risks, and provide appropriate challenge or escalation accordingly. Leadership skills at a delivery level to motivate delivery stakeholders. Experience in management and in depth understanding of the IT and business change delivery processes. Thorough understanding … Strong problem-solving skills and ability to constructively challenge, make recommendations and design solutions. Positive mindset to drive excellence and continual improvement in IT service delivery. Keywords: market risk, Value at Risk, VaR, SaaS, Basel, Agile, Scrum, software, SDLC, banking, bank More ❯
to the planning of annual, five year and thirty year asset programmes. You will also take responsibility for analysing repairs and maintenance data, identifying delivery trends and contractor performance to help improve service delivery. The ideal candidate will have strong experience in asset data management within a housing … directly to the Building Safety and Asset Information Manager. Key responsibilities include Managing, supervising and developing the asset data analysis team Leading on the delivery of housing asset data analysis and insight Analysing housing repairs and maintenance data to support performance improvement Providing technical advice and data reporting for … asset management and stock condition planning Supporting digital strategy and data systems implementation Delivering service improvements through data insight Managing projects including asset surveys and ICT software upgrades Contributing to budget forecasting and NPV modelling Working collaboratively with internal teams and external stakeholders Representing the team at Housing Board More ❯
role is perfect for someone who enjoys rolling up their sleeves and getting into the nuts and bolts of devices while ensuring top-notch service delivery. Key Responsibilities: Diagnose and perform hardware repairs on laptops, desktop computers, and mobile phones Manage and track inventory of parts and tools with … accuracy Collaborate with other stores and warehouses to source components as needed Ensure timely preparation and delivery of hardware to meet internal deadlines Commit to delivering efficient, high-quality support to internal stakeholders What We're Looking For: Essential : Hands-on experience repairing laptops and desktop computers Desirable : Exposure … to tablet or smartphone repairs Comfortable working to service levels and quality standards Organised, detail-oriented, and customer-focused If you're the kind of person who takes pride in fixing things and enjoys being a vital part of an organisation's IT backbone, we'd love to hear More ❯
role is perfect for someone who enjoys rolling up their sleeves and getting into the nuts and bolts of devices while ensuring top-notch service delivery. Key Responsibilities: Diagnose and perform hardware repairs on laptops, desktop computers, and mobile phones Manage and track inventory of parts and tools with … accuracy Collaborate with other stores and warehouses to source components as needed Ensure timely preparation and delivery of hardware to meet internal deadlines Commit to delivering efficient, high-quality support to internal stakeholders What We're Looking For: Essential : Hands-on experience repairing laptops and desktop computers Desirable : Exposure … to tablet or smartphone repairs Comfortable working to service levels and quality standards Organised, detail-oriented, and customer-focused If you're the kind of person who takes pride in fixing things and enjoys being a vital part of an organisation's IT backbone, we'd love to hear More ❯