2 of 2 Temporary Ticket Management Jobs in England

system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. The ability to deal with initial complaints sensitively, avoiding escalation wherever possible To employ excellent communication … well as to non-technical staff & customers. To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. Be able to communicate at More ❯

basis until the end of 2025. This is 100% office based in their lovely offices in South Bristol. In this role you will be focussing on the administration and management of workflow tickets through JIRA. You will be responsible for triaging new tickets raised by internal stakeholders and clients, ensuring accurate allocation and prioritisation, and maintaining the correct ticket statuses. By closely collaborating with the Content Planner and internal teams, youll play a key role in driving ticket resolution and keeping workflows moving efficiently. Responsibilities will include: Triage new tickets raised by internal stakeholders and clients, ensuring all relevant information is included. Allocate tickets to the correct teams, ensuring alignment with their capabilities and responsibilities. Collaborate with … Ensure tickets are correctly categorised and maintained in the appropriate status within JIRA. Identify and resolve blocked tickets by liaising with relevant teams to remove obstacles. Monitor and track ticket progress, ensuring deadlines and commitments are met. Act as the central point of contact for ticket workflows, providing updates to stakeholders as needed. Work closely with internal teams More ❯