6 of 6 Temporary Customer Service Jobs in Lincolnshire

design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing … telephony integration , including SBC and ICS components Maintain security, compliance, and data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience ...

fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony integrations. Orchard Street, Lincoln, Lincolnshire, LN1 1YL £400 per day - 6-month contract (likely extension) Hybrid: 2 days … performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design ...

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR 365 Contact Centre Telephony ...

sector. 37 hours per week. 25 week contract. Two days per week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call ...

data modelling (star schema). Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables). Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse … Link/Fabric ) and shaping for analytics. Implements RLS , governance, and performance optimisation (model + measures). Can translate service ops needs into clear KPIs, definitions, and usable dashboards. Nice to Haves: Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging). Broader Power Platform ...

Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/… Synapse Link/Fabric ) and shaping for analytics PowerBI Developer Implements RLS , governance, and performance optimisation (model + measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves PowerBI Developer Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging ...