Helpdesk Advisor - Evening Shift
- Hiring Organisation
- Gill Cooke Personnel Ltd T/A The Recruitment Group
- Location
- Cowley, Oxfordshire, United Kingdom
- Employment Type
- Temporary
- Salary
- GBP 13 Hourly
Helpdesk Administrator Oxford Monday-Friday, 5pm-10pm We're recruiting a customer-focused Helpdesk Administrator to join a busy support team within a fast-paced operational environment. This role involves handling incoming requests, logging and tracking jobs through internal systems, and ensuring queries are resolved efficiently while delivering excellent … customer service. Key responsibilities: - Managing incoming calls and emails from customers and internal teams - Logging requests accurately onto internal systems - Monitoring and updating job progress through to completion - Coordinating with operational teams to ensure timely responses - Supporting emergency and priority requests when required - Maintaining accurate records and handling confidential ...