TechnicalSupport Engineer - UX Location: Staines, Surrey Length: 12 Months Start date: 25/08/2025 Rate: £162.67 per day (Inside IR35) Hours: 40 Hours per week Role Overview: The Global TechnicalSupport team is a diverse, creative, fast-growing team!We provide technicalsupport around the clock. Support Centers are located … Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.As a TechnicalSupport Engineer, you will enable our customers with your passion and knowledge of the clients Platform.?You will be responsible for managing and resolving the most challenging issues … and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in client product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.? For which team is this role you will More ❯
Laleham, Staines-upon-Thames, Middlesex, England, United Kingdom
Career Moves Group
TechnicalSupport Engineer - UX Location: Staines, Surrey Length: 25/08/2025 – 25/02/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per weekRole Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understand our platform … cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage and resolve all issues. Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction Maintain technical expertise in assigned areas of product functionality and use that expertise … or scripts to enable faster troubleshooting. Help in development and mentoring of team members in various technologies and ServiceNow Platform. Suggest and implement improvements to internal processes. Work on technical and non-technical projects Communicate with customers and our teams through case, phone and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering More ❯
TechnicalSupport Engineer - Intergrations Location: Staines, Surrey Length: 25/08/2025 – 25/02/2025 Rate: £ 253.12 per day (Inside IR35) Hours: 40 Hours per week Overview: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems … level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources. Duties: Provides technicalsupport to field … engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to More ❯
TechnicalSupport Engineer Location: Staines, Surrey Length: 12 Months Start date: 25/08/2025 Rate: £162.67 Hours: 40 Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a TechnicalSupport Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for the delivery of support services Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Acting as a … no supervision Engaging with functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution Skills & Experience: Demonstrated ability to troubleshoot complex technical issuesIncluding understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies in UNIX/Windows. Understanding of protocols such as HTTP, TCP, FTP/ More ❯
Part time Hours: Monday to Friday, 10:30 am – 2:30pm Location: Newbury Department: IT/Customer Support Pay rate: £13.00 per hour This is a temporary role to start w/c 1st September until 19th December 2025 so you must be able to commit to that. Job Purpose: To provide technicalsupport to engineers and … This role is ideal for someone with strong problem-solving skills, a customer-first mindset, and the ability to work independently within a supportive team. Key Responsibilities: Respond to technical queries via phone and email. Escalate complex problems to senior support staff or relevant departments. Maintain accurate records of customer interactions and resolutions. Requirements: No previous experience is … essential, someone who can pick things up quickly and happy to provide technicalsupport on the phone. Strong communication skills, both written and verbal. Good understanding of MS office. Ability to work independently and manage time effectively. Customer-focused with a proactive approach to problem-solving. If you are interested and can commit to this temporary booking, then More ❯