First Line IT Support
- Hiring Organisation
- Focus Resourcing
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £25,000 - £30,000 per annum
1st Line Service Desk Analyst - Temp (3 months initially) Central Reading | Office-based | No parking Join a FTSE 250 company as a 1st Line Service Desk Analyst in this 3-month temp role , with potential to go permanent. You'll be the first point … logging and resolving tickets via ServiceNow . What you'll do: Take IT support calls, emails, and chats Log, troubleshoot, and resolve 1st Line issues Escalate complex problems to 2nd/3rd Line teams Work to clear KPIs in a fast-paced service ...