1st Line Support Jobs in the Thames Valley

First Line Support
South East > Thames Valley

The median First Line Support salary in the Thames Valley is £26,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 209 188 239
Rank change year-on-year -21 +51 -19
Permanent jobs requiring a 1st Line Support 34 74 39
As % of all permanent jobs advertised in the Thames Valley 0.50% 1.20% 0.57%
As % of the Job Titles category 0.53% 1.34% 0.59%
Number of salaries quoted 34 28 36
10th Percentile £22,575 £23,425 £21,250
25th Percentile £23,500 £23,500 £23,313
Median annual salary (50th Percentile) £26,000 £25,000 £25,500
Median % change year-on-year +4.00% -1.96% +21.43%
75th Percentile £27,938 £27,438 £28,188
90th Percentile £29,125 £28,375 £28,750
South East median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% +6.82%

All Permanent IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 6,394 5,535 6,566
% of permanent jobs with a recognized job title 94.75% 89.87% 96.15%
Number of salaries quoted 4,570 3,225 4,158
10th Percentile £29,000 £28,954 £28,750
25th Percentile £36,500 £36,750 £40,000
Median annual salary (50th Percentile) £50,000 £53,500 £55,000
Median % change year-on-year -6.54% -2.73% +3.77%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £80,000 £86,250 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

1st Line Support
Job Vacancy Trend in the Thames Valley

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for 1st Line Support in the Thames Valley

1st Line Support
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing 1st Line Support in the Thames Valley.

Salary trend for 1st Line Support in the Thames Valley

1st Line Support
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Thames Valley region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Oxfordshire +27 20 £25,000 -12.28% 5
Berkshire -22 11 £26,000 +6.12% 5
Buckinghamshire -23 3 £23,000 -8.00%
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 25 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring 1st Line Support in the job title.

1 21 (61.76%) Social Skills
2 15 (44.12%) Customer Service
3 12 (35.29%) Microsoft 365
3 12 (35.29%) Microsoft
4 11 (32.35%) Windows
5 10 (29.41%) Active Directory
5 10 (29.41%) Automotive
6 8 (23.53%) Google
6 8 (23.53%) Service Management
6 8 (23.53%) Problem-Solving
7 6 (17.65%) ITSM
7 6 (17.65%) SLA
7 6 (17.65%) Change Control
7 6 (17.65%) Windows Server
7 6 (17.65%) Scorecard
8 5 (14.71%) French Language
8 5 (14.71%) German Language
8 5 (14.71%) Smartphone
9 4 (11.76%) Windows 10
10 2 (5.88%) Retail
10 2 (5.88%) Hyper-V
10 2 (5.88%) Degree
10 2 (5.88%) Project Management
10 2 (5.88%) Microsoft Intune
10 2 (5.88%) Google Drive
10 2 (5.88%) OneDrive
10 2 (5.88%) Self-Motivation
11 1 (2.94%) Computer Science Degree
11 1 (2.94%) Collaborative Working
11 1 (2.94%) Infrastructure Engineering

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.94%) Confluence
Applications
1 1 (2.94%) Microsoft Excel
Cloud Services
1 12 (35.29%) Microsoft 365
2 2 (5.88%) Google Drive
2 2 (5.88%) OneDrive
3 1 (2.94%) Azure
3 1 (2.94%) Power Platform
Database & Business Intelligence
1 1 (2.94%) Power BI
Development Applications
1 1 (2.94%) JIRA
General
1 21 (61.76%) Social Skills
2 10 (29.41%) Automotive
3 5 (14.71%) French Language
3 5 (14.71%) German Language
4 2 (5.88%) Retail
5 1 (2.94%) Finance
5 1 (2.94%) Manufacturing
5 1 (2.94%) Wearables
Miscellaneous
1 5 (14.71%) Smartphone
2 2 (5.88%) Self-Motivation
3 1 (2.94%) FMCG
3 1 (2.94%) NHS
Operating Systems
1 11 (32.35%) Windows
2 6 (17.65%) Windows Server
3 4 (11.76%) Windows 10
Processes & Methodologies
1 15 (44.12%) Customer Service
2 8 (23.53%) Problem-Solving
2 8 (23.53%) Service Management
3 6 (17.65%) Change Control
3 6 (17.65%) ITSM
3 6 (17.65%) Scorecard
4 2 (5.88%) Project Management
5 1 (2.94%) Cloud Security
5 1 (2.94%) Collaborative Working
5 1 (2.94%) Computer Science
5 1 (2.94%) Continuous Improvement
5 1 (2.94%) DevOps
5 1 (2.94%) Infrastructure Engineering
5 1 (2.94%) ITIL
Programming Languages
1 1 (2.94%) SQL
Qualifications
1 2 (5.88%) Degree
2 1 (2.94%) Computer Science Degree
Quality Assurance & Compliance
1 6 (17.65%) SLA
System Software
1 10 (29.41%) Active Directory
2 2 (5.88%) Hyper-V
Systems Management
1 2 (5.88%) Microsoft Intune
Vendors
1 12 (35.29%) Microsoft
2 8 (23.53%) Google