Inverness, Inverness-Shire, Scotland, United Kingdom
Manpower
CustomerService Advisor Salary: £12.60 per hour Location: Inverness Retail Park and Nairn Business Park Hours: 35 hours per week, between Monday and Friday, 7am - 6pm Manpower have a fantastic opportunity for the right candidate to become a CustomerService Advisor, working with our client, Capgemini As a CustomerService Advisor, you will be … teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in CustomerService would be beneficial, however full training will be provided to ensure you are successful in your role. What you'll bring The ability to communicate effectively, both … verbally and in writing Passion about customerservice Willingness to learn The ability to work both independently and in a team environment Good analytical skills Ability to work under pressure If you feel that you fit the above criteria, then apply today More ❯
CUSTOMERSERVICE OPERATIVE Our client, an exciting and fast-growing tech company based near London Bridge, is seeking a proactive Temporary Customer Support Associate to join their passionate and dynamic team! This is a fantastic opportunity to be part of a business that’s scaling quickly and redefining how customers experience support in the digital age. The … ideal candidate will bring empathy, professionalism, and excellent communication skills when assisting customers on sensitive matters. CUSTOMERSERVICE OPERATIVE ROLE: Acting as the first point of contact for customers across phone, email and chat, delivering prompt and understanding assistance Helping customers identify the right products and services, ensuring their requirements are addressed clearly and effectively Accurately documenting and … maintaining confidential records of all customer communications Handling and resolving customer concerns with empathy, escalating complex issues when required Communicating customer insights and feedback to support ongoing service and product improvements Working closely with colleagues to enhance service processes and maintain exceptional standards of customer care CUSTOMERSERVICE OPERATIVE ESSENTIALS: Demonstrating exceptional More ❯
Corsham, Wiltshire, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
CustomerService Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed CustomerService Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customerservice, IT support, and service delivery excellence. You'll … be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal … and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly More ❯
Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a CustomerService Advisor. In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients. A background in customerservice is an advantage, and experience within IT would be preferable, however full training will be provided to ensure you are successful in your role. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the call management system Assign calls to the relevant support teams Action Back Office requests … their request Work towards agreed personal targets and contribute to team success What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customerservice Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure Interested? Apply today More ❯
North Cumbria Integrated Care NHS Foundation Trust
you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare? North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle . This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with … the deployment of a new software system. Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service … basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the More ❯
North Cumbria Integrated Care NHS Foundation Trust
you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare? North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle . This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with … the deployment of a new software system. Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service … basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the More ❯
Service Desk Support Advisor 6 months Fixed Term- £25,000 Looking to take your customerservice skills in a new direction? Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team. This is a brilliant opportunity for anyone with customerservice … in the technology sector. You don't need any prior IT experience; full training and support will be provided. What you'll be doing in the role: As a Service Desk Support Advisor , you'll be part of a busy team that helps global customers keep their systems running smoothly. You'll be the first point of contact when … Take calls and emails from customers and log any issues or faults. Coordinate engineers and suppliers to ensure problems are resolved efficiently. Keep customers updated and informed throughout. Monitor service levels and ensure targets are met. Work closely with colleagues to deliver an excellent customer experience every time. What experience you'll bring to the team: Strong communication More ❯
Service Desk Coordinator - Temporary Contract We're looking for a proactive and highly organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customerservice, and ensure targets are met. This role is ideal for someone … who enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is office-based and operates on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and … maintaining customer KPIs and SLAs. Promote a positive customer experience, resolving queries and complaints professionally. Work with engineers and maintenance staff to manage day-to-day operations, schedules, and rotas. Coordinate procurement and scheduling of parts and spares. Liaise with the Systems team to ensure consistency and accuracy in service management processes. Contribute to team training, coaching More ❯
Job summary This is a staff bank post open to current staff bank employees and those wanting to join us. The service is looking for an IT officer for up to 37.5 hours per week as cover until 31st March 2026. Working within a Service Management Framework as part of the Digital Service Team you will provide … first- and second-line fault finding services and IT resolutions. The remit of the Digital Service department covers end user devices including desktop PCs, laptops, desk phones, mobile phones, tablets and underlying infrastructure. Closing Date: 28/11/2025Shortlisting Date: 04/12/2025Interview Date: 16/12/2025 Main duties of the job Working within … a Service Management Framework as part of the Digital Service Team you will provide first- and second-line fault finding services and IT resolutions. The remit of the Digital Service department covers end user devices including desktop PCs, laptops, desk phones, mobile phones, tablets and underlying infrastructure. Your customerservice skills are of equal importance More ❯
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customerservice skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customerservice at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customerservice skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customerservice at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customerservice skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customerservice at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our … userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible More ❯
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customerservice skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customerservice at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our … userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible More ❯
PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The CustomerService Team strive to deliver customer satisfaction and to provide a timely response … for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our CustomerService, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B … documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for More ❯
PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The CustomerService Team strive to deliver customer satisfaction and to provide a timely response … for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our CustomerService, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B … documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Angela Mortimer
We are currently looking for a CustomerService agent to join a Tech company based in the West End. This position has hybrid working and is paying £14 hour. The role is mainly based on the phone and is temping for up to 3 months. The role answer customer questions by phone, email, webchat, social media or More ❯
St. Neots, Cambridgeshire, East Anglia, United Kingdom
Robert Half
Are you an organised and personable professional with a passion for data accuracy and customer engagement? Robert Half are partnered with a leading global membership association, and they're looking for a Membership Data Coordinator to join their UK team on a short-term temporary basis for 4 weeks (potential for extension) This is a fantastic opportunity to be … contact data in the CRM system Proactively conduct outbound calling campaigns to verify and enrich data Respond to member enquiries via phone and email Deliver a high level of customerservice and relationship management Support wider team on membership communications and admin tasks Ensure member information supports accurate reporting and outreach Collaborate with internal teams to support global … membership goals What We're Looking For 2-3 years' experience in customerservice, data admin, or membership support Excellent communication skills, both written and verbal Strong attention to detail with a proactive and process-driven approach Confident working with CRM systems (Salesforce, Dynamics, or similar) Friendly, member-focused attitude with a professional phone manner Comfortable managing multiple More ❯
Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a CustomerService Advisor. In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients click apply for full More ❯
York, North Yorkshire, England, United Kingdom Hybrid / WFH Options
Reed
IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customerservice, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere More ❯
We have an immediate opening for a IT Field Service Analyst within our Southampton office for an initial 6 month fixed-term contract. Suitable applicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment. The successful applicant will be supporting approximately 600 users across … well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader. An … eye for best practice, organisation and a passion for IT and client customerservice is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support. Given the nature of the role we do require attendance in our Southampton office (Chandlers Ford) from Monday to Friday. Occasional More ❯
Service Desk Controller (Temporary) - Glasgow - Salary up to £29,300 DOE CBW have a new opportunity for a Service Desk Controller to join a leading facilities provider based in Glasgow. Your main duties will consist of organisingand prioritisingthe engineering teams workload, support the Service Desk in achieving SLA and KPI targets, and provide basic engineering assistance, including … and 09:30 20:00. Key Responsibilities: Plan, coordinate, and allocate engineering tasks to ensure deadlines and KPIs are met. Assist in the delivery of high-quality customerservice, handling enquiries and complaints professionally. Monitor workload, schedules, and rotas to maintain balance and efficiency in a busy environment. Support the procurement and scheduling of parts, equipment, and materials. More ❯
Elstree, Borehamwood, Hertfordshire, England, United Kingdom
Kate+Co
We are seeking a highly organised and proactive individual with a passion for outstanding customerservice to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes. Please note this is a Temporary, full-time, office-based role … working Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week. Key duties of the Service Desk Coordinator role Include: Plan and coordinate reactive jobs to meet SLAs. Ensure legal compliance and timely completion of all planned works. Monitor project scope, cost, and resource allocation to maintain … quality standards. Support service desk operations, ensuring smooth communication and workflow. Highlight and address concerns promptly with management. Assist with contracts, focusing on process efficiency and team collaboration. Manage resources, plan job schedules, and prioritise emergency work as needed. Maintain accurate data for reports and ensure customer satisfaction. To be considered for the Service Desk Coordinator: Strong More ❯
value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and … management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. … Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. Job description Job responsibilities More ❯
Hemel Hempstead, Hertfordshire, England, United Kingdom
Think Specialist Recruitment
position and this time it's a hybrid role that will give you exposure to both sides of the coin in their data team. We're recruiting for a Customer Data Administrator to join this company in Hemel Hempstead, working in a role where you'd be working with various departments and playing quite an integral part in making … sure that the day-to-day operations of the business are moving along smoothly. In this role you'd be supporting on both digital customer enquiries and also heavily involved in their CRM operations, making this the ideal role for someone customer focussed with good people skills, who is interested in a techy, data and admin involved role. … weekly, every Friday. We are recruiting immediately for this role and looking to get someone started in this role asap. What to expect day to day? Maintain and update customer records on SAP Support with CRM onboarding, training and implementation Preparation of reports, dashboards, KPI info etc. Live-chat and web-chat management and administration on the e-commerce More ❯
1. Lead the end-to-end delivery of the Economy & Funding Team Customer Relationship Management (CRM) system in accordance with agreed project governance, scope and objectives. 2. Develop and maintain detailed project plans, timelines, and documentation to ensure delivery within agreed timescales, budgets and quality standards. 3. Act as primary liaison between the ICT team, Economy and Funding Manager … and end users to ensure clear communication and coordinated delivery of project activities. 4. Gather, analyse, and document CRM requirements in collaboration with service users to ensure the CRM system meets operational and customerservice needs. 5. Coordinate and oversee system configuration, testing, and quality assurance activities to ensure functionality aligns with specified requirements. 6. Manage change … alignment, transparency, and support from the key stakeholders. 9. Monitor and report on project progress, risks, and issues, providing regular updates to management. 10. Work collaboratively with the ICT service to ensure integration of the CRM system with existing digital platforms and business systems. 11. Support the transition from project delivery to business-as-usual operations, ensuring appropriate handover More ❯