on the efficient delivery ofthe configuration, build and testing as part of the Electronic Patient Record (EPR) programme, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of projects within the programme including implementations and changes. As part of … be essential as will experience of working in a system management role. You will lead on the delivery of an efficient, responsive, effective and customer focused service through the supervision of an applications support service team. You will lead on designated areas of responsibility to support the … of belonging working for Kettering and Northampton General Hospitals. Job description Job responsibilities Key deliverables: Leadership of designated team to provide efficient, integrated and customerservice, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs more »
Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond … queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development more »
Birmingham and Solihull Mental Health NHS Foundation Trust
application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls in a timely … and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers. Good customerservice skills are essential. All training will be provided. This post is a 12 month fixed term contract. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of more »
Job summary As a SPOC Administrator youll join a team who are focused on delivering impeccable customerservice to ourservice users to really make our service users and staff feel the difference.Providingadministrative support to the healthy family team within The Essex Child and Family Wellbeing Service … Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HCRG Care Group Address HCRG Care Group Colchester Essex CO7 7FD Employer's website https://www.hcrgcaregroup.com/ more »
line manager (team of 3) and mentor. Specifically, it is focused on the delivery of 3 major global projects customising D365 CRM using the CustomerService & Sales Enterprise modules within a Peppermint, PaaS and Azure environment. Youll lead the development, support and promotion of D365 capabilities across the … require the following skills and experience: Extensive D365 CRM hands on development experience at a senior or lead level Extensive experience of D365 CRM CustomerService and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience architecting and … Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £86k-£96k + bonus + benefits. London & 70% remote. 24 month more »
requirements and translating these into functional specifications for your developer colleagues. Specifically, youll be delivering a portfolio of global Dynamics CRM solutions across the CustomerService and Sales Enterprise modules within a Peppermint, PaaS and Azure environment. Youll require the following skills and experience: Extensive requirements capturing/… technical business analysis experience Subject matter expertise in D365 CRM CustomerService and Sales Enterprise modules Outstanding stakeholder engagement skills with both technical and business stakeholders Very strong documentation skills particularly regarding functional requirements Experience with CRM systems integration, data migration and testing methodologies Experience deploying D365 CRM … to Peppermint or other solution layers highly beneficial Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £65k-£71k + bonus + benefits. London & 70% remote. 24 month more »
opportunity to join a brand new D365 development team as a hands-on Developer building a portfolio of global Dynamics CRM solutions across the CustomerService and Sales Enterprise modules within a Peppermint, PaaS and Azure environment. Youll require the following skills and experience: Extensive D365 CRM hands … on development experience (mid level) Extensive experience of D365 CRM CustomerService and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience deploying D365 CRM solutions in global organisations Any exposure to Peppermint or other solution layers highly … Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £65k-£71k + bonus + benefits. London & 70% remote. 24 month more »
vacancy. Person Specification Training & Qualifications Essential Recognised qualification in training or equivalent experience Achieved an IT computer qualification (ECDL or equivalent). Desirable ITIL Service Management foundation level PRINCE 2 foundation level or equivalent Trained in most NUH IT systems with the ability to demonstrate or extensive experience of … Systems used within the Trust. Experience of 'one to one' and Group training delivery. Able to manage and maintain the provision of a support service to end customers. Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs … and oral including presentations to large audiences. Able to manage, lead and motivate others, setting objectives and monitoring performance of a team of staff Customer focused and able to create, build and maintain relationships at all levels. Ability to manage differing and sometimes conflicting demands for time and resources more »
Service Desk Agent Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed … people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customerservice while problem … solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a more »
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to … provide first class customerservice while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed … interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent CustomerService Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of more »
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to … provide first class customerservice while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed … interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent CustomerService Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of more »
Parts CustomerService Advisor Interaction Recruitment are looking for a temporary parts customer advisor to support our client in Reading, RG2. Previous Parts Advisor experience is crucial for this role. Location: Reading, RG2 Salary: £12 per hour Contract: 4 week contract minimum Monday to Friday 8.00am/… 6pm Hours: 40 per week Job Introduction As a parts service advisor you will be a key part of the Retail Centre. As a service advisor you will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. In … genuinely cares about its colleagues and maintains some of the most pristine and prestigious showrooms and workshops in the country. Main Responsibilities A parts service advisor will need to ensure that walk in and telephone customers are promptly dealt with. Check stock levels and deliveries. Maximise sales and maintain more »
NHS Arden and Greater East Midlands Commissioning Support Unit
Job summary We are looking for a talented Service Management Practitioner to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Practitioner … to join our dynamic team and help us achieve our mission. Main duties of the job The Service Management Practitioner is responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that … the service desk is constantly developing and improving. The Service Management Practitioner is responsible for overseeing the day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require. The Service Management Practitioner monitors operations to make sure tickets more »
Royal Devon University Healthcare NHS Foundation Trust
Job summary Join our team! Could you be our next Service Administrator? An exciting fixed term/secondment opportunity has arisen for a full time Service Administrator to work as part of an established Administration team in Gastroenterology, based in Bowmoor House, Wonford site. The key aspects of … the role to include: Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customerservice skills to put our patients at ease, treating them with tact and empathy Ensuring all administrative processes and enquiries are dealt … on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for an enthusiastic and motivated Service Administrator to join the Gastroenterology team. We can offer a busy and varied role within a vibrant and supportive team. Our teams are made more »
an organised & dedicated individual to join our Recruitment Team in the role of Senior Administrator. The successful candidate will have recent administrative experience, strong customerservice skills, experience of data input and the ability to work under pressure and to deadlines. The successful candidate should thrive working independently … This role is primarily based on site at Harrogate Hospital with temporary opportunities to work from home 1 day a week, where possible. The service operates between the hours of 08:30-17:00 so prospective applicants must be able to work within these hours. **Please note, this job … CIPD qualification or working towards. Experience Essential Previous recent administration experience (within the last 12 months) Experience of working in a busy office/customerservice environment. Experience of dealing with enquiries both by telephone and face-to-face. Able to work under pressure and to deadlines Desirable more »
Training obligations for Acute Trusts. 15Hrs per week, Monday to Friday - Flexibility and hybrid available Main duties of the job You will have strong customerservice skills, be able to manage a range of tasks with limited supervision, have sound organisational skills and be confident with the use … grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from … manage effective working relationships with staff at all levels plus external organisations Desirable Ability to facilitate change influencing managers and staff Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »
ensure that key IMS related activities are on track and escalating risks to the eProcurement & Project Team Manager where required. End user experience and customerservice is at the forefront of the role and the IMS and S4S Implementation Lead will be required to develop and maintain relationships … patient safety, acquired through diploma or equivalent experience or training. Demonstration of further management knowledge or experience to degree level equivalent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other more »
20Videos/Recruitment%20videos/Digital%20Services%20-%20Training%20Officer%20-%20Recruitment.mp4 Job description Job responsibilities This can be a challenging role requiring a customer focused approach, while maintaining excellent working relationships within a fast paced environment. The ability to work within a team, and individually as required, is … Achieved an IT computer qualification (ECDL or equivalent). English and maths GCSE (or equivalent) Desirable Degree (or equivalent) in training. Awareness of ITIL Service Management methodology. Experience Essential Experience of 'one to one' and/or Group training delivery. Provision of a support service to end customers. … Communication and relationship Essential Good communication skills both written and oral. Ability to provide advice on training for IT systems to all hospital staff. Customer focused and able to create, build and maintain relationships. Desirable Delivery of quality training working to a recognised standard e.g.ISO9000 Demonstrates knowledge of ICT more »
Northern Lincolnshire and Goole NHS Foundation Trust
for detail this role will suit you. Main duties of the job To provide effective and efficient administrative support for the e-Rostering & Bank Service covering Grimsby, Goole and Scunthorpe Hospitals. To deliver excellent customerservice and to provide approaches/solutions to all of the customer … operate the Northern Lincolnshire and Goole Hospitals Bank Staff Management System that provides temporary staff to all wards and departments Provide a seven-day service, including unsociable hours as required to meet service needs About us We're a large organisation with three hospitals located in Scunthorpe, Grimsby … numeracy and literacy Desirable High Award ECDL or equivalent Occupational Experience Essential oExperience of Microsoft Office (word, excel, Outlook) oPrevious IT support experience oCustomer Service skills Desirable IT knowledge, Data collection/retrieval Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act more »
NHS South Central and West Commissioning Support Unit
evaluation of roles using job descriptions, person specification and any other additional supporting information. Delivery of a high-quality value for money job matching service that supports and educates staff in the required job matching process and requirements. Providing clear and consistent outcome feedback to actively contribute to service … and the job evaluation process, aiding on the writing of job descriptions and person specifications, to ensure consistency of approach. About us The JE service is a fast-paced team serving the job evaluation needs of multiple organisations within the NHS and benchmark against AfC JDs for non-NHS … other appropriate delegated duties as required by the Assistant People Support Advisor/People Advisor Operations. To work to deadlines as set out by customerservice level agreements (SLAs), these may vary by customer and will require the formulation and adjustment of plans to meet SLA requirements. more »
summary Would you like to be involved in delivering and supporting IT Solutions that make a difference to our customers? If so, the Informatics service is looking for a full time positive and enthusiastic IT Support Officer to join our dynamic Service Desk team. Supporting across BCU you … related issues reported either via the telephone, informatics portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical … support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused service. Responsible for call ownership throughout the call's lifecycle. Main duties of the job Essential Criteria Includes: Educated to Diploma/HNC level more »
the telephone. You will be working with both members of the public and professionals in external agencies and organisations. The key focus of this service is to support adults at risk in Wiltshire to feel and be safe. This holistic approach and the support that you will offer, will … be essential in the service achieving this. The role of Information Officer is an excellent opportunity for you to demonstrate your customerservice skills and gain specialist safeguarding experience as part of a supportive, collaborative, and multi-disciplinary team. We are looking for people with social care … and customerservice experience, who have the key listening and communication skills to build effective relationships with people in order to achieve positive outcomes. It is a role in which you will need a calm and mature attitude and will have to manage information of a highly confidential more »
Although not exhaustive this will include, patient observations, phlebotomy and taking glucometer readings. The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation. Main duties of the job Communication Skills: Ensuring accurate recording/… of three Christie satellite centres delivering Radiotherapy to patients closer to their homes. Working hours must be flexible to fit the needs of the service and individuals will be expected to participate in all shift patterns and will be contracted to work between 6am and 11pm, however routinely the … and receive guidance from Effort Patient transfer Manual handling tasks as required Working Conditions Working hours must be flexible to the needs of the service, this may include working weekends Expected to participate in all shift patterns Teaching/Training Attends all relevant mandatory training courses Maintains own personal more »
Job summary The role of the e-RS administrator will be to provide a robust and professional service for patients and health professionals. The e-RS administrator will also develop his/her knowledge base to lead and manage specific e-RS worklist tasks. Where appropriate, and practical, the … post holder will also support other projects or pieces of work associated with modernising service delivery. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job We are pleased to announce that we are recruiting for an e-RS Administrator within the … but a very friendly and inclusive place to work. We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customerservice skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role. The more »
