All other reasonable requests Person Specification Education/Qualifications Essential Degree, or equivalent level of experience Relevant application qualification or equivalent experience Service management qualification or equivalent experience (example: ITIL) Desirable Management/leadership qualification or equivalent experience Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Experience Essential Experience of being part of user/customer-centric teams and … delivering on continuous service improvement initiatives Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc) Experience of managing IT systems/applications, and Application Lifecycle Management (ALM) Experience of solving complex problems for users through the use of technology Desirable Experience of supporting the transition of More ❯
GDPR Specialist knowledge of risk analysis processes Knowledge of data definitions, data standards and statutory reporting Evidence of relevant Continued Professional Development Desirable PRINCE2 Practitioner Management Qualification Diploma level ITIL or equivalent qualification or experience Knowledge of agile methodology Knowledge of procurement law relating to health and IT systems Knowledge of training methodologies Experience Essential Experience of implementing digital projects More ❯
NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of this broad role is to support the … ongoing development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation … of a structured, ITIL- aligned service management framework by: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. Problem Management, MIM, CSI, Service Reporting and others. Collaborating with internal IT and Business teams, as well as third-party suppliers to ensure smooth service delivery and issue resolution. Supporting and co-facilitating process improvement More ❯
manage workloads, and meet deadlines. Excellent interpersonal and communication skills. Experience with API management and middleware systems. Systems analysis, business process mapping, and innovative problem solving. Microsoft certifications and ITIL foundation desirable. Familiarity with web technologies (HTML, JavaScript), and scripting (VBA, VBScript More ❯
strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control Validation Experience of working with ServiceNow More ❯
Buckingham, Milton Keynes, Buckinghamshire, United Kingdom
Network IT
strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control Validation Experience of working with ServiceNow More ❯
Buckingham, Buckinghamshire, South East, United Kingdom
Network IT
strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control Validation Experience of working with ServiceNow More ❯
Strong leadership, communication, and organisational skills. Experience with Agile, Waterfall, or Hybrid methodologies. Ability to manage multiple priorities and work independently Experience with Microsoft Dynamics 365 CRM. Familiarity with ITIL or similar frameworks. Process mapping and change management experience. If the opportunity aligns with your experience and career goals, please submit your CV or contact us in confidence to discuss More ❯
Employment Type: Temporary
Salary: £50000 - £58000/annum £7000 Car Allowance + Benefits
Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job More ❯
oSQL/SQL Server oHL7 Interfaces oReporting tools (e.g. Business Objects) oWindows Server Administration Desirable Project Management qualification, such as PRINCE II or experience of using structured project methodology ITIL Certification or relevant experience or working in an ITIL environment Knowledge Essential Extensive experience in building and managing integration delivery functions at a senior level (preferably in an NHS environment … skills, with the ability to handle multiple stakeholders, as well as a wide range of tasks Desirable Advanced knowledge of development and testing including system planning and risk analysis ITIL Experience Experience in healthcare workflow evaluation and requirements development linked to business needs Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order More ❯
Adecco are pleased to be recruiting for an ICT Senior Business Partner to join Thames Valley Police. You would be based at their Kidlington HQ, South £450 per day (Umbrella, Inside IR35) Hybrid with visits to Thames Valley Police Kidlington More ❯
This role is crucial in transforming healthcare delivery and enhancing overall patient outcomes. Other key responsibilities and accountabilities will include: Accurately record and document incidents in Optums CRM, following ITIL best practices. Diagnose and resolve incidents through the incident management process. Participate in ongoing projects, providing support and feedback during the project lifecycle. Identify and escalate trends, proposing appropriate solutions. More ❯
the delivery of ICT solutions. The role also has responsibility for managing and improving the ICT Support desk offering, developing and introducing a comprehensive service catalogue in line with ITIL best practices. Improving and increasing the level of self-serve capabilities following ITIL guidelines along with other initiatives to improve the overall ICT support experience for the organisation. In return More ❯
of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process More ❯
experience and outcomes, having a positive impact on the healthcare system. Person Specification Qualifications Essential Masters level qualification or equivalent experience. Accredited teaching, adult learning or training qualification (e.g. ITIL, PGCE etc) or equivalent experience Experience Essential Experience of managing a team focused on training materials design & development and delivering training, ideally in a digital arena. Experience of working with More ❯