2 of 2 Temporary Problem Management Jobs in the UK

AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/… devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to end device lifecycles in accordance with the EUD strategy, including device road maps and evaluation through to disposal, with a focus … on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service support documentation is of ITIL V3 quality and document More ❯

delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend More ❯