a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Management of the managed service provider regarding Service Reviews. Delivery and the management and resolution of incidents and problem records. Leading on the Release Management of products and Services from the managed … service provider. Leading and challenging servicedelivery with Microsoft and Accenture. Accountability for the delivery of Continuous service improvement plans to drive improvements to internal and Live service provision. Present and chair weekly, monthly programme board meetings - presenting reports to a range of stakeholders and to deputise for the Service Lead. About us … Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent. Job description Job responsibilities You can More ❯
closely with the National Head of H&I, the H&I Operations and Strategy Manager, and Heads of Laboratories across the country to drive improvement, innovation, and excellence in servicedelivery for both patients and donors. You'll play a leading role in developing and implementing major change programmes, coordinating key performance and service improvement projects, and … for work with the National Head of H&I, the H&I Operations and Strategy Manager and the 6 Heads of Laboratories (HoLs) to continually develop and improve the delivery of service for patients and donors. Your responsibilities will include: 1. Support and contributing to the development of improved performance and servicedelivery for the H … I Function and provide input to the development of H&I strategy. 2. Leading and co-ordinating a range of projects addressing performance and service issues across H&I. 3. Managing the project involves implementing major change programmes within H&I. 4. Leading and producing requirements analysis and other related activities for developing H&I IT systems including Hematos More ❯
s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT ServiceDelivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of … desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc. Working as part of an integrated servicedelivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental More ❯
beyond IT restrictions. Main duties of the job Have excellent knowledge of Microsoft 365, re-seller stakeholder/relationship skills and be able to communicate benefits of the licenced service to end organisations Be responsible for the negotiation and implementation of complex licenced IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies … management of the licencing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down Lead and motivate servicedelivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform … on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations Develop, adjust and maintain a clear/robust servicedelivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new licence capability is compatible with the realisation of More ❯
Corsham, Wiltshire, England, United Kingdom Hybrid/Remote Options
Context Recruitment Limited
Customer Service Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and servicedelivery excellence. You'll be part … of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external … stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain More ❯
IT ServiceDelivery (Plant Infrastructure) - Placement Year A GOOD INTERNSHIP IS NEVER HANDS OFF. SHARE YOUR PASSION. We believe in creating an environment where our interns really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why our experts treat you as part … Swindon produces body pressings and sub-assemblies for MINI, and all this comes together at Plant Oxford with body shell production, paint and final assembly. MINI Plant Oxford - IT ServiceDelivery (Plant Infrastructure) 13-Month Placement (July 2026) Our IT Infrastructure department are responsible for the onsite infrastructure, covering the network, servers, telephone and all end devices (PCs More ❯
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Job summary We are seeking an experienced and strategic Head of Operations to lead the operational delivery of the South West Secure Data Environment (SWSDE) . This regional initiative enables safe, ethical, and trusted access to health and care data for research and innovation across the South West. The postholder will provide senior operational leadership, ensuring that the SWSDE … This position requires an individual with excellent leadership, analytical, and communication skills who can manage sensitive and high-stakes discussions with senior stakeholders while maintaining a calm focus on delivery and service excellence. This is a delivery-focused and people-oriented role. It is suited to someone who thrives in complex environments, enjoys building systems that work … for success. Main duties of the job The post holder will: Provide operational leadership and management of the South West Secure Data Environment (SWSDE), ensuring effective end-to-end delivery of research workflows. Design, implement, and maintain robust operational processes supporting data access, governance, and researcher engagement. Coordinate cross-functional teams responsible for onboarding, data provisioning, governance checks, and More ❯
a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Management of the managed service provider in regard to Service levels First line response to incidents and queries Management of the feedback team, allocating work. Management of the Continuous service improvement plan … to drive improvements to internal and Live service provision. Produce weekly, monthly and Board reports - presenting them to senior members of the team. About us Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security … Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process. Job description Job responsibilities You can find further details about the role More ❯
Role Purpose : Work in a team directly across both Education and Children's Service to ensure business systems are fit for purpose and relevant to the needs of the department and provide system users with timely induction and training to enable them to use electronic information systems efficiently. Work with the Performance and Systems Manager in applying responses to … national and local initiatives, legislation, guidance, best practice, and innovation to maintain and develop information systems across Education and Children's service, including system configuration and system report writing. Lead on a programme of system development, providing 'end to end' solutions to business problems, including liaising with managers and other system users to develop, test and make live new … with system users to proactively promote the work of the team across Education and Children's services, advising and implementing where use of information systems could enhance front-line servicedelivery and maintaining effective and proactive working relationships with all key stakeholders. Work Context The Quality and Performance Service comprises of an integrated set of strategic services More ❯
Job summary Norfolk and Suffolk NHS Foundation Trust is embarking on a transformative journey to revolutionise the delivery of high-quality, effective care for our service users. We are seeking a dynamic and visionary EPR Programme Director to lead the procurement and implementation of a new Electronic Patient Record (EPR) system--an essential pillar of our improvement strategy.As … the senior responsible owner, you will drive this high-profile, multi-million-pound programme from inception to successful delivery, ensuring tangible benefits for both service users and staff. You'll work closely with executive leaders, digital and clinical teams, and system partners across Norfolk and Suffolk, building strong collaborative relationships and expertly managing the complexities and risks of … this innovative clinical transformation.You will chair programme delivery groups, present regularly to the Trust Board, and represent the Trust at regional and national digital forums. Your leadership will be pivotal in establishing robust change management, governance, and engagement strategies, ensuring the EPR programme delivers on its ambitious objectives.This is a unique opportunity to lead generational change in digital healthcare More ❯
and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Responsible for case logging and call handling incident, change and service requests via an ITSM Toolset. Contributes to knowledge management, expected to publish internal and external information and guidance, specific to the service offerings. Responsible for attending incident management … calls with various stakeholders from incident identification through to resolution. Expected to contribute to supplier incident review calls, ability to escalate end user and internal issues to Service Management. Contribute to external campaigns and webinars to help promote uptake and adoption of available service offerings. About us The NHS England board have set out the top-level purpose … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯
care. Reporting directly to the EPR Chief Enterprise Solution Architect , you will work closely with IT colleagues, external technology partners, and clinical and operational leaders to ensure the efficient delivery of assigned EUT projects within agreed timescales and budgets. You will operate across the Trust's acute and community settings, helping to shape the digital landscape of the organisation … experienced leader who can operate effectively in a complex, fast-paced environment, working at local and regional levels. The post holder will be responsible for aligning business objectives, technology delivery, and innovation initiatives into a cohesive strategic plan, and ensuring its successful implementation. The Associate Director, EPR Programme - Technology will be responsible for leading highly complex programmes of IT … transformation and change related to the technology delivery elements of the EPR Programme, which underpin the rollout across acute and community sites. This role will support the day-to-day management of the EPR IT project delivery teams, ensuring the effective execution of the Trust's technology enabled transformation agenda. The role will also carry substantial capital and More ❯
About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts … blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary research, co-design) to … with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role ContextYou will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product and More ❯
NHS Arden and Greater East Midlands Commissioning Support Unit
engineering, ensuring that data solutions are designed, developed, and deployed in line with NHS and organisational best practices. They will work within the Business Intelligence team to support the delivery of scalable, efficient, and innovative data solutions. Please note that previous applicants need not apply. Main duties of the job The Lead Data & Systems Architect will oversee the development … stakeholders to align data engineering solutions with national and local data strategies. They will ensure that data solutions support operational and analytical needs, contributing to effective decision-making and service improvements across the organisation. About us We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and … range of stakeholders in a formal setting. To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular: o To support the delivery of day-to-day activities and projects o To manage team and drive delivery of a range of business initiatives and projects o To support the identification and More ❯
NICE – The National Institute for Health and Care Excellence
services will be a key member of the IT Infrastructure and Operations team within the NICE Digital, Information and Technology directorate. The post holder will have responsibility for the delivery of day-to-day IT Infrastructure management and support as well as networking and Infrastructure as service (IaaS). The postholder will also be responsible for leading and … managing the delivery of key projects associated with the IT infrastructure and the IaaS environment. The post holder will deputise for the Associate Director of IT Infrastructure and Operations on a number of areas and as such will develop good working relationships with NHS bodies and the Department of Health and Social Care. The post holder will work with … Services, the post holder will work across coding, operational support, and system architecture. They will lead teams responsible for Infrastructure and IaaS support. Key responsibilities include: o Collaborating with delivery teams, providing leadership and support on IT Infrastructure and IaaS for digital services o Delivering new IT projects, including specification, procurement, bid assessment, planning, and implementation o Developing and More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Salt Search
knowledge of Core HR and HR Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both Core HR and HR Help Desk , with a strong understanding … of how to design and improve HR service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. Support HR and IT … teams with requirements gathering, testing (UAT), and deployment. Provide expertise on HR case management and servicedelivery improvements. Collaborate with key stakeholders to ensure effective HR process alignment. Produce configuration documents, process flows, and test scripts. Support go-live, post-implementation, and continuous improvement phases. Essential Skills & Experience Proven experience implementing or supporting Oracle Fusion Cloud HCM (Core More ❯
systems, maintenance and support within a clinical environment. Desirable Experience of supporting real-time clinical systems in a demanding environment Previous administration experience with RIS and PACS Aware of service level management and familiar with servicedelivery economics. Skills Essential Ability to work as part of a team Have a comprehensive knowledge of RIS and PACS technology … and Exchange, Windows operating systems and related MS Office products Basic knowledge of GP systems Risk assessment skills Familiar with project control techniques i.e. PRINCE2 principals Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯
Epsom and St Helier University Hospitals NHS Trust
Governance policies. Additionally, the role involves regular data cleansing to maintain high-quality radiology data standards. The post holder will play a key role in supporting the imaging outsourcing service, ensuring that referral information, image transfers, and report turnaround times meet agreed standards. Full training and on-going support will be provided by the Radiology IT team. For further … systems/Microsoft software packages Skills Essential Data analysis experience using standard Microsoft tool Knowledge of RIS and PACS technology and its applications in an imaging department Aware of service level management and familiar with servicedelivery economics Understanding of the principles of audit and of providing data for audit Desirable Working knowledge of RIS, PACS & IEP … of staff Experience of trouble shooting and resolving IT systems queries within agreed boundaries Experience Essential Experience of using IT systems in a healthcare setting. Understanding of factors affecting service throughput and quality Knowledge of clinical processes within an Acute Trust setting Experience of problem management and transformational change Desirable Knowledge of working practices within Radiology Departments Previous administration More ❯
West London, London, United Kingdom Hybrid/Remote Options
National Deaf Children's Society
sharing knowledge , building confidence, and helping teams and stakeholders make the most of what AI can offer. Working closely with our CIO , youll identify opportunities where AI can enable delivery of our strategic objectives across servicedelivery, campaigns, fundraising, research and operational efficiency. What you'll do Develop & execute the organisations overall AI strategy , vision, and roadmap. More ❯
VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and general MS365 administration. Experience: Minimum 7 years in a 3rd line IT support, analyst, or servicedelivery role. Desirable "Nice-to-Have" Skills: Experience with Cisco networking (Switches, Routers, ASAs). Knowledge of Azure VDI, SharePoint, or SQL Server. Experience with backup solutions like More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid/Remote Options
Essential Employment
needs. ·Monitor and control requests for new work ensuring that appropriate quality and standards are maintained and work is completed in a timely fashion. ·Demonstrate and lead excellent customer service standards. ·Responsible for ensuring that incident, problem and change management procedures are adhered to, whilst finding ways to accelerate servicedelivery to customers. ·Develop and maintain relationships … for the completion of IT security remediation actions in order to support the GIRR(Governance and information risk return) for the use of national IT systems. ·Assist the Solutions Delivery management team in the identification and documentation of risks and issues. ·Provide guidance on business continuity arrangements for the Solution Delivery area of the department. ·Deputise for line More ❯
Data Quality and Data Migration within the EPR Acceleration Programme. Main duties of the job The post holder will be responsible for all aspects of the development, management and delivery of the strategy that supports the Data Quality tasks and Migration of data from Trusts systems (including ICare and RIO) into a new EPR solution. This will include analysing … Strategy The EPR Acceleration Data Quality and Data Migration Programme Manager will two main workstreams and ensure that the programme deliverables and timescales are consistent with, and fully support, service requirements and changes. He/she will work with the EPR Acceleration Programme Senior Management Group to ensure that the benefits of investment are realised by providing appropriate support … implementing Strategies built on sound NHS informatics processes and data standards Knowledge and experience of large Electronic Patient Record System deployment within a healthcare environment. A track record of delivery within budgets and to deadlines in emergent situations where change is a constant characteristic Extensive senior experience managing Data Migration projects across large and complex public sector organisation. High More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid/Remote Options
Adecco
Lead the development and management of database solutions.Monitor and control requests for new work, maintaining high quality and standards.Ensure adherence to incident, problem, and change management procedures while accelerating service delivery.Build and maintain strong relationships with key stakeholders.Oversee IT security remediation actions and contribute to budget management.Advocate for a positive, can-do culture within the team. What You Bring More ❯
Deliver outstanding customer support for Docucare DCA printers. Supply paper according to a schedule and as requested. Troubleshoot and promptly resolve technical issues. Collaborate with team members to enhance servicedelivery and client satisfaction. Maintain detailed documentation of service requests and resolutions. Who You Are: Tech-Savvy: You have a strong understanding of printer technology, ideally with More ❯
Deliver outstanding customer support for Docucare DCA printers. Supply paper according to a schedule and as requested. Troubleshoot and promptly resolve technical issues. Collaborate with team members to enhance servicedelivery and client satisfaction. Maintain detailed documentation of service requests and resolutions. Who You Are: Tech-Savvy: You have a strong understanding of printer technology, ideally with More ❯