change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Kelly Services (UK) Ltd
ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »
South East London, London, United Kingdom Hybrid / WFH Options
Brook Street UK
against the CRM Salesforce, and ensure seamless data integration and assignment to the Sales Reps. Main Responsibilities: Coordinate with agencies/software to ensure SLA compliance for Leads. Implement validation processes for Leads in Salesforce. Upload and assign new Leads with the internal systems team. Manage and monitor Lead data more »
