Corsham, Wiltshire, United Kingdom Hybrid / WFH Options
Context Recruitment
CustomerService Representative - IT Services Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed CustomerService Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customerservice, IT support, and service delivery excellence. You'll … be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal … and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly More ❯
York, North Yorkshire, United Kingdom Hybrid / WFH Options
Eden Brown Synergy
IT CustomerService Analyst - York City Centre Do you have a passion for CustomerService, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks … develop your skills through additional responsibilities with the potential to secure permanency. The Role: This company is committed to providing a first-class service. They think, talk and act "customer", not tickets - You must be able to provide high quality customerservice as will be supporting internal colleagues based mainly across the UK via telephone, live chat … or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes. The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing More ❯
Oldbury or Chester CH2 1HJ, United Kingdom Hybrid / WFH Options
Midlands and Lancashire Commissioning Support Unit
Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and … us to deliver support to the NHS and improve people's care. Main duties of the job We are looking for team players with a confident telephone manner, excellent customerservice skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner More ❯
IT Service Desk Analyst 6 Month Fixed Term Contract £25,000 Per Annum Pro Rata Location: Warwickshire - hybrid working (1 day a week onsite, rest remote working) TXP is expanding their Managed Services capability; and we're recruiting for a customer focused Service Desk Analyst who is Midlands based. This is a superb opening to join TXP … on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 1 day per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the … and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Commercial experience in a More ❯
Corsham, Wiltshire, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customerservice, IT support, and service delivery excellence. You'll be part of a supportive, dynamic … team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates … planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Prospect Us
members, donors, and prospects. You’ll lead on the management of supporter operations budgets, financial forecasting for 2026, and compliance, while also overseeing a small team and third-party service providers. This is a hands-on, data-driven role ideal for someone with strong CRM, financial, and customerservice experience. Key Responsibilities Lead continuous improvement across supporter … operations and customerservice delivery Manage budgets, reforecasting, and financial reconciliation in collaboration with the finance team Oversee escalated member complaints and ensure compliance with policies and procedures Line manage the Supporter Experience Coordinator and support a team of two Maintain and improve CRM data quality (Salesforce transition in progress) Manage third-party suppliers for fulfilment, contact centre More ❯
Avon & Wiltshire Mental Health Partnership NHS Trust
Job summary An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Prior experience of working on a Service Desk in an NHS environment … Microsoft Office (particularly Outlook), PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's Service Desk tool. Take ownership of and responsibility for the … requests and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) in operation. Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution. A) Technical Administration: 1) To ensure that all required system administration activities are carried out in a More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
HAYS
Customer Administration Temporary Edinburgh Your new company This prestigious company based in Edinburgh requires a self-driven administrator to join their dynamic business on a temporary basis for 3 to 6 months. Your new role Some of the job responsibilities include: Reporting to the CustomerService team Processing and inputting data with great attention to detail. Query More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with extensive experience in Google based environments (Google Workspace) . This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month period. You will be required to be onsite 4 days per week (1 day … remote working per week). Role: As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience. … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks In More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Harper Recruitment
Our client can offer further career development and exceptional training opportunities. Duties will include. Managing and maintaining large data sets and identifying missing or erroneous data flows Providing excellent customerservice via email Working closely with other departments to ensure optimal performance and fluid workflow Maintaining positive internal and external stakeholder relationships Working with suppliers to gather customerMore ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
Reed Talent Solutions
where appropriate. Attend and constructively participate in regular Team Briefs as required. Where necessary attend internal/external training. Where necessary, maintain company brand/expectations with regards to customerservice and satisfaction. Liaise with relevant stakeholders to achieve the performance and quality targets/expectations. Review and apply analysis of performance and quality MI systems feedback e.g. More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Harper Recruitment
Our client can offer further career development and exceptional training opportunities. Duties will include. Managing and maintaining large data sets and identifying missing or erroneous data flows Providing excellent customerservice via email Working closely with other departments to ensure optimal performance and fluid workflow Maintaining positive internal and external stakeholder relationships Working with suppliers to gather customerMore ❯
and timely manner. ABOUT YOU? Excellent communication skills – telephone and written Excellent attention to detail and proof-reading skills. A proven track record of delivering a high standard of customerservice Experience of using meeting booking software i.e., Microsoft bookings, Calendly More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Gordon Yates Limited
and timely manner. ABOUT YOU? Excellent communication skills – telephone and written Excellent attention to detail and proof-reading skills. A proven track record of delivering a high standard of customerservice Experience of using meeting booking software i.e., Microsoft bookings, Calendly More ❯
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Manpower UK Ltd
Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine. As a key member of our Customer Support team, you'll be the go-to person for … our sales representatives, expertly managing incoming requests and directing them to the right individuals. Your role: Outbound partner engagement to support business needs Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal and external colleagues and partners Manage … escalations through customer and partner engagement Own opportunities and manage them through the sales cycle Your profile: Strong administration skills Excellent organization and interpersonal skills Experience working to tight deadlines with attention to detail A background in customer services or within a similar role would be advantageous Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like More ❯