1 to 2 of 2 Temporary Service Analyst Jobs with Hybrid or WFH Options

new role where you can combine your IT technical skills with your high level of customer care? We have an exciting opportunity for a Service Desk Analyst to join an established higher education IT support specialist that provides 24/7/365 seamless customer focused service … July Shift Pattern: Monday - Friday, 8am/9am start Pay rate: £12.26 + holiday pay. Key Skills/Experience: * Excellent telephone manner and customer service skills * Clear communication skills * Knowledgeable in IT (ideally with background in helpdesk/support) * Previous customer service roles (inbound/outbound) * Previous roles … within the IT field General Duties and Responsibilities: The Service Desk Analyst is a member of a busy team providing out-of-hours first line support. Your main duties will include: * Providing professional support via a range of channels which could include, telephone, email, instant chat, remote support more »

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond … queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development more »