Temporary Service Desk Analyst Jobs with Hybrid or Work from Home (WFH) Options

1 to 2 of 2 Temporary Service Desk Analyst Jobs with Hybrid or WFH Options

Service Desk Analyst

Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options
IMT Resourcing Solutions
Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant … qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in … person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of more »
Employment Type: Temporary
Salary: £15.00 - £16.00/hour
Posted:

Service Desk Analyst

Cardiff, United Kingdom
Hybrid / WFH Options
Digital Health and Care Wales
Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond … queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development more »
Employment Type: Fixed-Term
Salary: £25524.00 - £28010.00 a year
Posted:
Service Desk Analyst
Work from Home
10th Percentile
£21,100
25th Percentile
£24,250
Median
£27,675
75th Percentile
£30,000
90th Percentile
£34,600