Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Blue Arrow - Newcastle
new role where you can combine your IT technical skills with your high level of customer care? We have an exciting opportunity for a ServiceDeskAnalyst to join an established higher education IT support specialist that provides 24/7/365 seamless customer focused service … and weekends, 3pm/4pm start for evenings shifts Pay rate: £12.26 + holiday pay. Key Skills/Experience: * Excellent telephone manner and customer service skills * Clear communication skills * Knowledgeable in IT (ideally with background in helpdesk/support) * Previous customer service roles (inbound/outbound) * Previous roles … within the IT field General Duties and Responsibilities: The ServiceDeskAnalyst is a member of a busy team providing out-of-hours first line support. Your main duties will include: * Providing professional support via a range of channels which could include, telephone, email, instant chat, remote more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
an opportunity to play an integral role in the support of IT services to the NHSBSA and our customers? We are looking for a ServiceDeskAnalyst to join our team. The IT ServiceDesk is the central point of contact for all digital and … technology related incidents, service requests and queries. The role of the ServiceDeskAnalyst is to provide first and second line support for all NHSBSA employees. The ServiceDeskAnalyst is responsible for logging incidents and service requests and resolving support requests … ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. You will be based out of either Newcastle or Fleetwood, with occasional travel between the two locations. What do we offer ? 27 days leave (increasing with length of servicemore »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
ServiceDeskAnalyst Willmott Dixon are looking for a ServiceDeskAnalyst to join our busy IT ServiceDesk Team. This role can be offered on a 6 month fixed term contract basis. Our Head Office is located in Letchworth Garden City. … occasion when you are required to come into the office. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve … Support: I am the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. I understand my customers' needs and adapt my approach to ensure their satisfaction. I take ownership of IT issues and collaborate more »