required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. Supporting the Trust in … computing or related field Higher National Diploma in IT (HND) Technical accreditation in at least one or more specialised IT area e.g., Microsoft MCTS/MCITP, Cisco (CCNA) Desirable ITIL Foundation Certificate Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act More ❯
with the provisions of the IT Service Level Agreements (SLA) with the Trust. The IT Switchboard services fall within the IT Service Management Department of IT which follows the ITIL standard of Service Management, empowering technology and process to ensure the users have the best possible experience and outcomes, both externally and internally for the Trust. The post holder will … training Planning Assist in predicting trends based on reporting, performance, KPIs, SLAs and OLAs to enable delivery of high standard of service Assist in developing and maintaining standards of ITIL compliance Delivery of Service To deliver IT Switchboard Services to the Trust taking ownership and resolving requests in line with policy, procedures, SLA and OLA requirements Assist in knowledge transfer More ❯
NHS Hertfordshire and West Essex Integrated Care Board (468)
For further information on this role please see the job description and person specification attached. Person Specification Qualifications Essential Educated to Degree level or able demonstrate proven equivalent experience. ITIL Foundation Desirable Evidence of recent ongoing professional development Foundation Certificate in PRINCE2 or equivalent knowledge and experience Knowledge - ITIL Essential Experience of successfully delivering Change or Transition across lifecycle. Desirable More ❯
South Western Ambulance Service NHS Foundation Trust
Teams to agree on transition plans, milestones, and risks. Contribute to accurate Service Catalogue and CMDB records. Coordinate the creation/approval of Service Design & Transition docs, aligned to ITIL and Trust standards. Support CAB by analysing change impacts and dependencies; attend meetings as needed. Facilitate handovers from projects to support teams, ensuring readiness and awareness. Ensure all knowledge transfer … evaluate and support new service processes. Monitor/report on transition performance, readiness, and outcomes. Identify and contribute to improvements in transition processes, tools, and templates. Ensure compliance with ITIL and internal policies. Liaise with suppliers and third parties to ensure they meet transition requirements. Escalate risks or delays to the IT Services Manager. Work with senior management to implement … specification. Person Specification Education and qualifications Essential Degree, HNC, HND or equivalent qualification or relevant proven experience Desirable A Prince II Practitioner with or without a lapsed accreditation An ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or relevant experience Previous experience Desirable At least five years' experience in the NHS as well More ❯
