3 of 3 Temporary Problem Management Jobs

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

Job summary We are seeking a skilled and motivated Service Management Practitioner to join the Systems, Applications, and Reporting team within the Business Intelligence function, Data & Systems. This role calls for someone with a passion for delivering exceptional service and a commitment to excellence. You'll be part of a dynamic team working to drive impactful outcomes and support … our mission. Main duties of the job The Service Management Practitioner is responsible for overseeing the daily operations of the service, ensuring that users and business teams receive the support they need. This role includes representing the team to stakeholders, monitoring service performance to ensure timely resolution of tickets, and driving continuous improvement. The Service Management Practitioner also … the synergies and innovation that ultimately drives improved patient outcomes and makes commissioning resources work harder. Job description Job responsibilities To deliver an effective and competent level of Service Management for multiple systems and applications and consistently deliver a user focused service which promotes excellent customer service and effective working relationships. The post holder will work with a team More ❯

required. Participate in regular training to build and expand your technical skillset. What We're Looking For: Strong communication and interpersonal skills with a focus on excellent customer service. Problem-solving abilities to diagnose and resolve a variety of technical issues. Experience in using ticketing systems to manage and track incidents and service requests. Knowledge of Windows operating systems … is pivotal in maintaining the high trust and reputation of the IT service while supporting continuous improvement through collaboration on projects, training, and innovation. Main Responsibilities Incident and Request Management: Serve as the first point of contact for all IT support requests received via phone, email, or ticketing system. Accurately log, categorise, and prioritise incidents and service requests following … users informed of progress, timescales, and solutions for their requests or incidents. Strive to resolve incidents at first contact to meet or exceed Service Level Agreements (SLAs). Knowledge Management: Update and maintain the knowledge base with accurate and relevant information. Use the knowledge base to deliver consistent and efficient resolutions. Identify gaps in knowledge articles and collaborate with More ❯