1 to 25 of 27 Temporary Service Delivery Jobs

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and … patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLAs. As this is a customer facing role it is essential for the successful candidate More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Training and Qualifications Essential Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic … team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates … planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL More ❯

Job summary Supporting the EPR Programme Director in the development and implementation of the unified EPR system across South London and Maudsley NHS Foundation Trust ensuring that its delivery is fit for purpose and is aligned to and supports the Trusts strategic objectives and future service models. This is one of the Trusts high profile programmes of digital … work. Supporting the EPR Programme Director in developing and maintaining an overall EPR Programme Plan with supporting governance and reporting procedures focussing on management by exception, grip, risks to delivery and quality and accountability. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. … holder will work with the Programme Team, ensuring that a person/patient centric view is at the heart of the programme. As the programme aims to transform the delivery of health care across the Trust, the wider needs of our population will be a core component and must underpin the development of the new EPR solution. About us More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar … networks Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

on-prem platforms (Azure, Entra ID, Active Directory, virtualization, and networking) Diagnose and resolve complex technical issues in a fast-paced environment Support cross-functional teams with reliable IT service delivery and ongoing system improvements Document processes and communicate clearly with both technical and non-technical users Help shape and define the IT services portfolio in line with … business needs and security standards Monitor system performance, apply patches, and script using PowerShell Maintain service desk tickets and ensure timely resolution of internal IT requests Occasional out-of-hours support and travel to other UK sites may be required Ideal Candidate Profile Strong technical knowledge of Microsoft technologies: Windows Server, Hyper-V, desktop environments Hands-on experience with More ❯

Customer Service Representative - IT Services Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part … of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external … stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain More ❯

supporting a major transformation programme within a local council's Customer Services team. We're looking for a Senior Business Analyst to lead on high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of … customer service transformation and enterprise-scale change. About the Role:As the Senior Business Analyst, you will: Lead the analysis of complex, multi-layered programmes and projects. Translate user and business needs into actionable transformation objectives. Own key stakeholder relationships and act as the go-to expert for business analysis. Build and lead a thriving business analysis community, setting … standards and mentoring others. Champion user-centred design and agile delivery across multiple product teams. Key Responsibilities: Develop and lead the business analyst community, setting professional standards and supporting development. Work with senior leaders to define transformation goals and map service redesigns. Conduct in-depth analysis across complex business areas to inform service improvements. Use data and More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to master's level in relevant subject or equivalent level of experience of working at a … learn Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

impact initiative focused on improving services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role: As the Lead Business Analyst, you will: Develop and lead the business analyst community … continuous improvement. Translate strategic vision into prioritised, deliverable user stories and product backlogs. Key Responsibilities: Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence. Create and execute research and analysis plans to inform nuanced decision-making. Collaborate with multidisciplinary teams to ensure services are accessible, intuitive, and user-centred. Track product … Bring: Proven experience delivering digital products in large, complex organisations using agile methodologies. Strong ability to identify problems, build evidence, and drive product decisions. Significant knowledge of product strategy, service design, and user-centred design principles. Deep understanding of agile delivery, software development practices, and data-driven decision-making. Excellent communication and leadership skills, with the ability to More ❯

Location: Johnnie Walker Princes Street145 Princes StreetEdinburgh, EDH, EH2 4BL, UK Length: ASAP - Dec 2025 Rate: 500 per day Hours: 9am – 5pm Job description: The role will enable the delivery of D&T objectives with stakeholders across the geography. The role looks after the needs of users across the Scottish Brand Homes. Many of our IT services are provided … excellent execution of IS Services by way of optimised processes and support from our IS outsource Partners (TCS, Wipro and Albion). Work closely with the business and our service partners, to ensure quality delivery and availability of all IS services Management of local and global D&T partners (TCS, Wipro and Albion) that supporting Infrastructure to ensure … services are delivered as per agreed SLAs. Duties: Co-ordinate project activities with local service providers Achieve high level of Customer Satisfaction measured via annual CS survey Develop & maintain annual operating plan according to D&T strategy and local priorities Be the trusted face of knowledgeable D&T Management to the business Effective relationships are in place internally and More ❯

programme within the local council's Customer Services team. As part of this exciting project, we are seeking a Senior User Researcher to help shape the next phase of service delivery across Birmingham. This is a fantastic opportunity to play a key role in designing inclusive, user-centred public services that truly meet the needs of the city … multiple product teams, ensuring user needs are central to all design and policy decisions. Engage with Birmingham's diverse communities to understand their experiences and translate insights into actionable service improvements. Champion user research best practices and contribute to the development of the user research community within the council. Key Responsibilities: Lead user research for complex, high-risk, and … interdependent services. Build and execute research and analysis plans using both qualitative and quantitative methods. Create evidence bases to support inclusive service design, particularly for assisted digital delivery. Work across multidisciplinary teams to ensure services are accessible, intuitive, and effective. Support the user research community of practice by setting standards, mentoring others, and running learning events. What You'll More ❯

multitask Confident communicator with clear, concise communication skills Proficient in Microsoft Office (Excel, Word, Outlook) Organised, professional, and solution-focused Desirable: Previous experience in the utility industry , especially in service delivery Exposure to process improvement using digital tools or automation Experience in a client-facing role The Type of Person We Need A detail-oriented individual who thrives More ❯

networks, backups, and security systems. Act as a subject matter expert, contributing to strategy, governance, and technology roadmaps. Lead the Technical Support team, manage escalations, and ensure high-quality service delivery. Represent the team at CAB meetings, reviewing and approving infrastructure changes. Oversee and influence budgets: £4M operational contracts £4M capital projects £2M Microsoft cloud spend £1.5M outsourced services More ❯

Job Opportunity: Service Designer Location:Birmingham (Hybrid Work Pattern) Rate: £20.00-£25.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We're … looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services. What You'll Do: Design end-to-end service journeys based on user needs and organisational goals. Collaborate with multidisciplinary teams to prototype and test new service processes. Map service and user journeys to identify … transformation opportunities. Contribute to service design standards and community development. Use data and user research to inform and iterate service designs. What We're Looking For: Strong understanding of service design principles and user-centred design. Experience working in multidisciplinary teams to improve service delivery. Ability to prototype in various formats and visualise service journeys. More ❯

Contract Opportunity: IT Project Manager – £450/day – Outside IR35 – Remote Are you an experienced IT Project Manager with a strong background in Managed Service Providers (MSPs) and Financial Services We’re looking for a confident, delivery-focused professional to join a dynamic team on a 3-month contract . Key Details: Role : IT Project Manager Type : Contract … Proven experience delivering IT projects in MSP environments Strong understanding of financial services sector requirements Ability to manage multiple stakeholders and vendors Generalist IT knowledge across infrastructure, cloud, and service delivery Excellent communication and organisational skills Nice to Have: Certifications such as Prince2 , PMP , or Agile/Scrum Experience with regulatory or compliance-driven projects More ❯

of extension The Purpose of this role is: To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital … for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: 1. Work with the Programme Management … 3. Implement continuous improvement frameworks to drive sustainable change. 4. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Essential Experience: Significant experience as a Business Analyst. Experience of More ❯

strong leadership, a people-focused approach and a clear understanding of how digital transformation impacts people, processes and culture. You will provide expert HR guidance to support the successful delivery of all workforce elements of the programme. Collaborating with HR Leads, Business Partners, cross-functional teams, trade unions and stakeholders, you'll ensure People strategies align with the digital … and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you … earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description Job responsibilities More ❯

an EUD Engineer, you will be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical EUD knowledge, fulfilling … service requests efficiently within agreed SLAs. Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation. Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL … V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to identify root causes and recommend lasting solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong More ❯

in driving process improvements through active participation in IT projects while maintaining robust documentation practices. By collaborating with various teams across different time zones, you will help guarantee consistent service delivery throughout the organisation. Your ability to communicate clearly with non-technical staff members will be key as you conduct user training sessions and troubleshoot complex issues. * A More ❯

support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes, who brings strong technical capabilities and excellent stakeholder … communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence click apply for full job details More ❯

iTrent). In this role you will act as a system expert, supporting digital transformation initiatives and ensuring the system meets evolving organisational needs. They will champion user-focused service delivery, streamline processes, and enhance the overall user experience for HR teams, managers, employees, and volunteers. Key Responsibilities for this role Lead and support system enhancements, upgrades, and More ❯

our team on a 2-month contract basis, working with a prominent healthcare client in Sheffield. The ideal candidate will have a strong background in IT support, particularly in service desk operations, and be proficient in solving tickets. Key Responsibilities: Provide technical support and troubleshooting for end-users via the service desk. We would require his help on … the service desk to help us catch up on our tickets Ensure timely resolution of IT issues and maintain high levels of customer satisfaction. Collaborate with other IT team members to implement solutions and improve service delivery. Document and track all support activities in the service desk system. Requirements: Proven experience in IT support, preferably within the More ❯

30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will … suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: Provide day-to-day technical and administrative support to the service team Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms) Reconcile rent and housing benefit payments … including year-end processing Prepare and analyse service data for reports, KPIs and performance reviews Support the production of letters, notices, and formal documentation Respond to FOI requests and basic-level complaints, ensuring accurate records Contribute to resident engagement activities and training coordination Maintain up-to-date manual and electronic records and filing systems Share knowledge across the team More ❯