Scunthorpe, Lincolnshire, North East, United Kingdom
Ongo Recruitment Ltd
Job Title: TechnicalSupport Administrator 12 Months Temporary Role Salary £23,925 It is likely candidates will have a proven IT background , working at a 1st line IT Support/Development level or having previously ran helpdesk or have operated in a helpdesk role Overall Purpose of … Job To be responsible for the initial progress of ICT support requests including categorisation and allocation via our Helpdesk system whilst being an advocate in the use of self-service options for customers using the ICT service. To also manage and administer asset and contract Management systems and all … relevant administration tasks that support our ICT operations. Main Responsibilities • To monitor and maintain the Helpdesk System, logging, assigning, and closing calls as appropriate • To provide support and insight as the frontline service to all technicians aiding them to have as much information regarding the requests for support. more »
1st Line TechnicalSupport Agent Shift-based rota of 4 on/4 off, days/nights (Apply online only)/(Apply online only) Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment … join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line TechnicalSupport Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail … is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to supportmore »
TechnicalSupport Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working … in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A TechnicalSupport Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an … to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day as a TechnicalSupport Agent can include liaising directly with on-site engineers to assist more »
