Technical Support Jobs

Technical Support
UK

The median Technical Support salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 271 271 504
Rank change year-on-year 0 +233 +73
Permanent jobs requiring a Technical Support 593 1,076 570
As % of all permanent jobs advertised in the UK 1.09% 1.09% 0.56%
As % of the Job Titles category 1.21% 1.15% 0.61%
Number of salaries quoted 369 887 273
10th Percentile £25,950 £24,000 £26,234
25th Percentile £27,500 £27,000 £29,750
Median annual salary (50th Percentile) £32,500 £33,500 £37,500
Median % change year-on-year -2.99% -10.67% +15.38%
75th Percentile £38,750 £43,750 £47,500
90th Percentile £50,000 £52,500 £56,800
UK excluding London median annual salary £32,500 £32,500 £36,000
% change year-on-year - -9.72% +22.03%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,007 93,784 92,686
% of permanent jobs with a recognized job title 90.47% 94.63% 91.46%
Number of salaries quoted 27,411 67,216 58,370
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,375 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,500 £60,000
Median % change year-on-year +9.52% -12.50% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,000 £50,000 £53,000
% change year-on-year +4.00% -5.66% +6.00%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

Salary distribution for jobs citing Technical Support over the 6 months to 9 May 2025.

Salary histogram for Technical Support in the UK

Technical Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -18 557 £33,000 -1.49% 288
UK excluding London +1 508 £32,500 - 234
South East +39 171 £33,000 +1.54% 82
Work from Home +54 101 £34,500 +3.76% 107
North of England -54 96 £35,000 +7.69% 49
South West +80 94 £31,000 -8.82% 25
London +72 67 £34,500 -16.36% 82
East of England +20 65 £32,500 -5.11% 24
Midlands -50 63 £32,500 +8.33% 42
North West -65 44 £37,500 +15.38% 25
Yorkshire +24 43 £29,500 -9.23% 19
West Midlands -5 37 £31,335 -10.47% 19
East Midlands -14 26 £37,500 +33.93% 19
Scotland +100 10 £30,000 - 4
North East +44 9 £60,000 +100.00% 7
Wales +29 7 £27,000 -16.92% 13
Northern Ireland +27 2 - - 2

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 234 (39.46%) Customer Service
2 223 (37.61%) Social Skills
3 200 (33.73%) Problem-Solving
4 143 (24.11%) Microsoft
5 138 (23.27%) Windows
6 125 (21.08%) Manufacturing
7 120 (20.24%) Customer Experience
8 104 (17.54%) Firewall
9 100 (16.86%) Degree
10 98 (16.53%) Service Delivery
11 94 (15.85%) Coaching
12 91 (15.35%) Technical Analysis
12 91 (15.35%) NVQ Level 4
13 90 (15.18%) Microsoft 365
14 84 (14.17%) Active Directory
15 67 (11.30%) Windows Server
16 62 (10.46%) Linux
17 61 (10.29%) Azure
18 58 (9.78%) CRM
19 52 (8.77%) SQL
20 49 (8.26%) Retail
21 44 (7.42%) Microsoft Office
21 44 (7.42%) Cisco
22 41 (6.91%) DNS
23 39 (6.58%) Self-Motivation
24 37 (6.24%) Finance
24 37 (6.24%) Microsoft Certification
25 36 (6.07%) SharePoint
25 36 (6.07%) VMware
26 35 (5.90%) Time Management

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (6.07%) SharePoint
2 26 (4.38%) Microsoft Exchange
3 8 (1.35%) Kinematics
4 1 (0.17%) Alfresco
4 1 (0.17%) Confluence
4 1 (0.17%) Documentum
4 1 (0.17%) GemFire
4 1 (0.17%) Skype for Business
Applications
1 44 (7.42%) Microsoft Office
2 31 (5.23%) Microsoft Excel
3 12 (2.02%) SOLIDWORKS
4 6 (1.01%) AutoCAD
5 4 (0.67%) Chatbot
5 4 (0.67%) Microsoft PowerPoint
6 3 (0.51%) Spreadsheet
7 2 (0.34%) Autodesk Inventor
8 1 (0.17%) MS Visio
Business Applications
1 4 (0.67%) Dynamics NAV
2 3 (0.51%) Dynamics CRM
Cloud Services
1 90 (15.18%) Microsoft 365
2 61 (10.29%) Azure
3 34 (5.73%) Entra ID
4 25 (4.22%) AWS
5 21 (3.54%) OneDrive
6 19 (3.20%) SaaS
7 7 (1.18%) GCP
8 5 (0.84%) Cloud Computing
9 4 (0.67%) Nutanix
10 2 (0.34%) Azure Monitor
10 2 (0.34%) Power Platform
11 1 (0.17%) Amazon CloudWatch
11 1 (0.17%) Azure Data Factory
11 1 (0.17%) Azure ExpressRoute
11 1 (0.17%) Azure Logic Apps
11 1 (0.17%) Dynamics 365
11 1 (0.17%) Mimecast
11 1 (0.17%) Power Automate
11 1 (0.17%) PowerApps
Communications & Networking
1 104 (17.54%) Firewall
2 41 (6.91%) DNS
3 35 (5.90%) WAN
4 31 (5.23%) VPN
5 28 (4.72%) DHCP
6 25 (4.22%) LAN
7 22 (3.71%) Wi-Fi
8 20 (3.37%) TCP/IP
9 18 (3.04%) VoIP
10 16 (2.70%) VSAT
11 13 (2.19%) Internet
11 13 (2.19%) Remote Desktop
12 11 (1.85%) VLAN
13 9 (1.52%) Wireless
14 6 (1.01%) HTTP
14 6 (1.01%) IP Telephony
14 6 (1.01%) MPLS
14 6 (1.01%) SD-WAN
14 6 (1.01%) SSL
15 5 (0.84%) Unified Communications
Database & Business Intelligence
1 11 (1.85%) MySQL
2 8 (1.35%) SQL Server
3 6 (1.01%) NoSQL
4 4 (0.67%) Amazon RDS
4 4 (0.67%) Metabase
4 4 (0.67%) PostgreSQL
5 3 (0.51%) Electronic Patient Records
5 3 (0.51%) GIS
5 3 (0.51%) MS Access
6 1 (0.17%) DB2
6 1 (0.17%) Power BI
6 1 (0.17%) Relational Database
6 1 (0.17%) SQL Server Integration Services
Development Applications
1 29 (4.89%) JIRA
2 2 (0.34%) Visual Studio
3 1 (0.17%) Git
General
1 223 (37.61%) Social Skills
2 125 (21.08%) Manufacturing
3 49 (8.26%) Retail
4 37 (6.24%) Finance
5 32 (5.40%) Telecoms
6 29 (4.89%) Analytical Skills
7 26 (4.38%) Presentation Skills
8 22 (3.71%) Organisational Skills
9 20 (3.37%) Aerospace
9 20 (3.37%) Inclusion and Diversity
10 17 (2.87%) Automotive
11 13 (2.19%) Law
12 11 (1.85%) Aviation
12 11 (1.85%) German Language
13 10 (1.69%) Back Office
14 8 (1.35%) Aeronautics
14 8 (1.35%) French Language
14 8 (1.35%) Legal
14 8 (1.35%) Pharmaceutical
15 5 (0.84%) Documentation Skills
Libraries, Frameworks & Software Standards
1 13 (2.19%) HTML
2 9 (1.52%) JSON
3 6 (1.01%) CSS
4 5 (0.84%) Pandas
4 5 (0.84%) Puppeteer
4 5 (0.84%) Scrapy
5 3 (0.51%) .NET
6 2 (0.34%) Software Packaging
7 1 (0.17%) .NET Framework
7 1 (0.17%) ASP.NET
7 1 (0.17%) Elastic Stack
7 1 (0.17%) Kafka
7 1 (0.17%) Middleware
7 1 (0.17%) ServiceStack
Miscellaneous
1 39 (6.58%) Self-Motivation
2 23 (3.88%) Driving Licence
2 23 (3.88%) Onboarding
3 20 (3.37%) Satnav
4 13 (2.19%) Linux Command Line
5 10 (1.69%) Management Information System
6 9 (1.52%) Video Conferencing
7 7 (1.18%) Data Centre
7 7 (1.18%) Private Cloud
8 6 (1.01%) Digital Signage
9 5 (0.84%) CCTV
9 5 (0.84%) e-Learning
10 4 (0.67%) IoT
11 3 (0.51%) Analytical Mindset
11 3 (0.51%) FMCG
11 3 (0.51%) Operational Technology
11 3 (0.51%) Renewable Energy
12 2 (0.34%) Fibre Optics
12 2 (0.34%) Life Science
12 2 (0.34%) NHS
Operating Systems
1 138 (23.27%) Windows
2 67 (11.30%) Windows Server
3 62 (10.46%) Linux
4 29 (4.89%) Windows 10
5 24 (4.05%) Mac OS
6 13 (2.19%) Windows Server 2019
7 10 (1.69%) Unix
8 9 (1.52%) Apple iOS
9 6 (1.01%) Windows 7
10 5 (0.84%) Windows Server 2012
11 3 (0.51%) Windows Server 2016
12 2 (0.34%) Android
Processes & Methodologies
1 234 (39.46%) Customer Service
2 200 (33.73%) Problem-Solving
3 120 (20.24%) Customer Experience
4 98 (16.53%) Service Delivery
5 94 (15.85%) Coaching
6 91 (15.35%) Technical Analysis
7 58 (9.78%) CRM
8 35 (5.90%) Mentoring
8 35 (5.90%) Time Management
9 34 (5.73%) ITIL
10 33 (5.56%) B2B
10 33 (5.56%) Continuous Improvement
11 28 (4.72%) Cybersecurity
12 22 (3.71%) Project Management
12 22 (3.71%) Test Automation
13 20 (3.37%) Computer Science
13 20 (3.37%) Scenario Testing
14 18 (3.04%) Commercial Awareness
15 14 (2.36%) Proactive Management
15 14 (2.36%) Web Filtering
Programming Languages
1 52 (8.77%) SQL
2 20 (3.37%) Python
3 12 (2.02%) PL/SQL
4 11 (1.85%) VB
5 9 (1.52%) PowerShell
6 7 (1.18%) C++
7 6 (1.01%) Java
7 6 (1.01%) JavaScript
8 3 (0.51%) PHP
8 3 (0.51%) Shell Script
9 2 (0.34%) Bash
9 2 (0.34%) Perl
10 1 (0.17%) C
10 1 (0.17%) C#
10 1 (0.17%) Go
10 1 (0.17%) T-SQL
10 1 (0.17%) VB.NET
10 1 (0.17%) VBA
Qualifications
1 100 (16.86%) Degree
2 91 (15.35%) NVQ Level 4
3 37 (6.24%) Microsoft Certification
4 31 (5.23%) Security Cleared
5 29 (4.89%) Cisco Certification
6 27 (4.55%) CCNA
6 27 (4.55%) HND
7 26 (4.38%) SC Cleared
8 23 (3.88%) JNCIA
9 21 (3.54%) HNC
10 16 (2.70%) A+ Certification
11 14 (2.36%) Master's Degree
12 12 (2.02%) Computer Science Degree
13 8 (1.35%) MCSE
14 7 (1.18%) MCSA
15 6 (1.01%) MCP
16 5 (0.84%) DBS Check
17 4 (0.67%) BPSS Clearance
17 4 (0.67%) Dell Certification
18 2 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 29 (4.89%) SLA
2 6 (1.01%) Accessibility
2 6 (1.01%) GDPR
3 2 (0.34%) COSHH
3 2 (0.34%) ISO/IEC 27001
4 1 (0.17%) Cyber Essentials
4 1 (0.17%) ISO 13485
4 1 (0.17%) ISO 9001
4 1 (0.17%) Sarbanes-Oxley
System Software
1 84 (14.17%) Active Directory
2 33 (5.56%) Hyper-V
3 27 (4.55%) VMware Infrastructure
4 9 (1.52%) Terminal Services
5 5 (0.84%) Virtual Desktop
5 5 (0.84%) VMware ESXi
6 2 (0.34%) Docker
6 2 (0.34%) Virtual Machines
Systems Management
1 28 (4.72%) Microsoft Intune
2 6 (1.01%) Proxmox
2 6 (1.01%) SCCM
3 5 (0.84%) vCenter Server
4 4 (0.67%) Kubernetes
5 3 (0.51%) Autotask
5 3 (0.51%) Backup Exec
6 2 (0.34%) PaperCut
7 1 (0.17%) Grafana
7 1 (0.17%) Prometheus
Vendors
1 143 (24.11%) Microsoft
2 44 (7.42%) Cisco
3 36 (6.07%) VMware
4 21 (3.54%) Salesforce
5 18 (3.04%) SAP
6 12 (2.02%) Juniper
7 11 (1.85%) Fortinet
8 10 (1.69%) Citrix
8 10 (1.69%) Dell
9 9 (1.52%) Siemens
10 8 (1.35%) Meraki
11 7 (1.18%) WatchGuard
12 6 (1.01%) McAfee
12 6 (1.01%) SonicWALL
13 5 (0.84%) Aruba
13 5 (0.84%) Okta
13 5 (0.84%) Sophos
13 5 (0.84%) Ubiquiti
14 4 (0.67%) Apple
14 4 (0.67%) Google