1 of 1 Part-Time Customer Experience Jobs in Berkshire

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯