1 of 1 Part-Time Customer Experience Jobs in Berkshire

Were partnering with a household brand as they embark on a bold CRM transformation across Europe. Theyre building a brand new Customer Engagement division, and this is one of the very first hires into it. This isnt campaign delivery, its CRM architecture. That means youll be laying the foundations and building the platform from scratch, for how this business … builds trust, personalisation and loyalty through every stage of the customer journey. The Role: This is a newly created role reporting into senior leadership, with one direct report to recruit and manage. Youll lead the implementation of Salesforce Marketing Cloud across the business and design an adaptive, CRM model that can flex by market, but stays true to brand … regularly report on CRM performance across markets What Were Looking For: Someone whos helped stand up a CRM function from scratch, you know whats needed before it exists Proven experience using Salesforce Marketing Cloud (or similar enterprise platform) at scale Deep understanding of GDPR and consent management in a multi-market setting Strategic thinker with strong technical and architectural More ❯